Nancy Dropbox Community Moderator

Hey @"tetonman"! Can you let me know of the differences you have with the OP? I’ll be able to further help this way.

Thanks for that, @"JSLK-"! Can you send us one more screenshot of what you see when opening the "FinanceHelp" folder on your Dropbox account? Please make sure that the folder's filepath is showing, as well. 

Hey @"LB15". If this is the first time you’re having this issue, then the ban will be automatically lifted within 24h. Please keep in mind that upgrading your Dropbox account won’t resolve the banned links issue, but rather increase your bandwidth in the future (depending on the plan you’ve chosen).

Welcome to our Community, @"wjquigs". Have you restarted the Dropbox app after the error appeared? If not, please quit the app with these steps and then relaunch it from your Finder > Applications folder. Let me know if that helps at all.

@"JacobWalling ", to attach a screenshot on the forum, you’ll need to click on the following option, right before posting your reply: However, due to the nature of the issue, I’d suggest logging a ticket with our support team directly via this page. This way, the appropriate team will investigate this further.

@"JensN79", can you send me a screenshot of what you see on your end? I’d also like to know the OS version of the device you’re having trouble with. Have you cleared the cache of the Dropbox and Excel apps and reinstalled them, and the same issue occurs? When it comes to the Dropbox app, first make sure that you’re not on…

Hi @"LottevanHees"! Thanks for posting on our Community and I’m sorry to hear about your experience so far. Since we don’t have account visibility on the forum, I’m afraid you’d need to get in touch with support again, so that they can troubleshoot this further. However, as you mention there’s an issue when trying to log…

Hi again, @"Redhotpaddy"! I just wanted to double check; did you follow Rich’s suggestion here and made sure you’re signed into the same accounts on both Dropbox and Microsoft Excel on your phone? The error you’re getting implies indeed that you could be logged in to another account, so I’d like us to rule that out before…

Thanks for posting on our Community, @"pasteve99"! Can you send over a screenshot of what you see on your end? Is it possible to disconnect and reconnect Dropbox to your Epson scanner and check if the same issue persists? Keep me in the loop.

Hey @"Redhotpaddy"! You should be seeing the button below, before posting your reply on the forum: If you’re using a mobile device to access the forum, the option may not be available. If it isn’t, can you give this a go from a computer instead?

Hey @"martijnros". Did you clear the app's cache before reinstalling? It may sound trivial, but have you restarted your router, since the issue began? If yes, did it help at all?

Hey Gary! Hope you don’t mind if I jump in. Can you send me a screenshot of what you see at the moment on your computer, so that I can have a visual?

@"justinSCW", I had a look into our system and I can see you’re already in touch with our support team. Since they have account visibility, I’d definitely suggest that you check this with them as well and see if they can see something more on their end. @"mmpUCG", if you’re having the same issue/question @"justinSCW" posed…

Thanks for your post, @"rhkrhk". We appreciate your feedback on this and it’s been passed along to our team. Let us know, if you need help with anything else.

Hey @"PandaCo"! Sorry for the nudge. Have you had the chance to check Simon’s reply above?

Glad I could help! Don’t hesitate to ping me for anything else and have a wonderful day, as well!

At the moment, you can send a signature request either via your standalone Dropbox Sign account or via your Dropbox account (or www.dropbox.com), by going to your Signatures page here (you can also check this page for more info).

Thanks for that! If you go to your All files page, are you seeing a “Capture” folder among the rest of your files? If yes, can you open it and select multiple files to download this way?

@"mihau", have you restarted your computer in the meantime and the same number of files are showing in the app’s syncing status?

@"Rashmi12", have you tried the accepted solution here and you’re still facing the same issue?

@"ilanalter", please reply back to my email, when you can and we’ll go from there. @"JSLK-", are you also not seeing the option to unshare the shared subfolder?

Hope it’s OK to jump in, @"mattgitt13", and thanks for notifying about this! I checked with our team, but it seems that this was never really supported. I’ve passed your feedback on to them though.

Hey @"lanefarin"! Can you clarify what happens exactly if you try to move the folder to your Trash? Also, if you go to this page, can you see the folder in the list along with any option to remove it from your Dropbox account?

@"Mr Groovyblues", hope it’s OK to jump in. Did you also clear the Dropbox app’s cache, before reinstalling? If not, please follow these steps and let me know if they help at all: 1) Clear the cache on your Dropbox app To clear your cache, please follow the steps listed below: Navigate to the “Account” tab Tap the gear…

Hey @"netsquire"! Are you also using Dropbox Sign to send over those signature requests? You’re not using your Signatures tab here, correct?

Welcome aboard our forum, @"msu69er"! Hope you’re well. First off, I’d like to mention that your Dropbox files are safe on our servers and your online account, so you don’t need to worry about this. Before switching OS on your computer(s), I’d suggest making sure all of your files have synced on www.dropbox.com and your…

Hey @"Francis-sollutia"! Hope you’re doing great. Are you referring to the quick preview sidebar that’s available on www.dropbox.com? If yes, can you send me a screenshot of what appears on your end? Keep me in the loop.

No problem at all!

Hey @"Cola_13"! Hope it’s OK to jump in. Before wiping your laptop and after making sure all of your files are successfully uploaded on www.dropbox.com, I’d also suggest logging out/unlinking your Dropbox app. This way, if you delete the local Dropbox folder, your online files won’t be affected.

Hi @"jonc2", hope you’re doing well and thanks for posting here. I’d like a full screenshot of what you see on your end, when trying to download your Capture files in bulk (including the URL of the page you see on top). Ping me when you’re ready.