Nancy Dropbox Community Moderator

@"smangle2001", have you tried connecting to a different WiFi network/cellular data and the issue persists? I’d also like to know the app version of the Dropbox app on your iPad.

Welcome aboard the forum, @"uBear team"! Hope you’re well. Due to security reasons, we’re unable to click on any links on the forum, which is why I’ve also removed the one you uploaded. However, from what I noticed, this was a shared link. Would you like to share your folder via link and give it edit permissions? Or, do…

Hi from me as well, @"-caffeinated-"! So, to clarify, is this only happening with files that are generated by Ableton? I’d also like you to right click on your local Dropbox folder, go to "Get info", and send me a screenshot of the next window you’ll get. I just want to make sure the app isn't syncing more than 300k files…

Please check your email address, when you can @"ThisHighUp", and reply back to my email. @"MLondon", you can send me your ticket number here if you want, and I’ll check the progress of your case.

Hope it’s OK to jump in, @"Frank P E."! Pausing the Dropbox app means that you'd pause its syncing, but disabling your computer backup only affects your backup and the Dropbox app will continue syncing during the process. To disable the Dropbox Backup, you’ll need to follow these steps. Restarting your Dropbox app is the…

You should be able to attach your screenshots in this thread by clicking on the small camera icon above your message box (right before posting your reply). If the option doesn’t appear though, please try this via a computer instead. Let me know how it goes.

I’m really sorry to hear about this, @"CliffanyAnn". To clarify, were you able to find the missing shared folders here and rejoin them?

That’s interesting indeed, @"ThisHighUp". At this point, I think it may be best to log a ticket and investigate this internally. Is it alright to contact you at the email address showing here?

Hmm, I see. Let’s check your computer, and see if we can find something more. If you have the desktop app installed, can you clarify its syncing status and app version? I’d also like a screenshot of how your PDFs appear in the local Dropbox folder to have a visual of their syncing status.

I’m sorry to hear about the situation, @"fransvandervleuten". Can you send me the ticket number you should’ve received from your support interaction? Other than that, I’d like one more screenshot showing how these files appear within your local Dropbox folder, so that I can check their syncing status. Also, what’s the…

I hope this hasn’t been suggested already and I missed it, but have you tried hitting on the Windows Logo Key + PrtScn button or Alt + PrtScn instead? Does this help, or is the Snipping Tool still being launched?

All set, @"mstomasik"! Please reply back to my email, and we'll check this further.

Alright, thanks for giving this a go. We can open a ticket for you then, and investigate further. Let me know if that’s OK, and we can get things started.

@"roscospears", have you tested this again via different browsers/incognito window, and the issue persists on all of them? Keep me posted, and I can check with our team on this.

Hi from me as well, @"DavidM07"! By opening a ticket, we’ll be able to see more details on your Dropbox account and potentially send this over to our specialized team, if necessary. Please check your Dropbox email address, and reply back to my ticket when you get the chance. Thanks!

Thanks for posting your questions here, @"Charsiu"! Are you using the updated version of Dropbox Backup? If yes, you should be able to back up any folder that’s located within your device’s home folder. If not, here’s how you can update to the latest version. As for your second question, I’m afraid backing up is restricted…

Yes, thanks @"carlitobklyn"! Now, if you go to your Plan page, how much usage do you see there? Feel free to send me one more full screenshot of what you see, and I’ll have a look. I'd like to double check that you're seeing the same usage everywhere.

Thanks for your screenshot, @"mstomasik"! Are you seeing the same thing if you connect to a different network, or even try cellular data? Also, if you’re up for it, you can update the OS of your device to the latest one, as an extra troubleshooting step.

Thanks for the follow-up, @"ThisHighUp"! One more thing I’d like to ask; do you have any other third-party cloud service apps on your computer? If yes, please close them, then close the Dropbox app, quit and relaunch Finder again with the same steps, and finally relaunch the Dropbox app. Keep me posted on any updates.

Glad to hear that did the trick! If you need something else, don’t hesitate to ping me on the forum.

Hi @"ohgriffith", I’m sorry to hear about this. How long ago did you log in to Dropbox with your Gmail address? If you open your Hotmail email address now, are you still getting emails from Dropbox there? What if you try to reset your Dropbox password from the login page, and use your Hotmail address instead of Gmail? Are…

Sorry to jump in here, @"carlitobklyn"! What if you click here instead?

Hi again, @"Alejandro Q ". Just to clarify, is this happening with PDFs that open via the Dropbox app both on your iPhone and your iPad? What if you reinstall both the Dropbox app and Adobe Acrobat on both your devices? Does the issue persist after that?

Welcome to our forum, @"Antman7"! Let’s have a look into this. Is your old Dropbox account linked to a disabled email address, and the new one only has one letter different? Even in that case, you should be able to sign in to Dropbox with your old email address and password. Has it been more than 12 months perhaps since…

Thanks for posting this here, @"JC34"! Can you send me a screenshot of what it is you see exactly when opening your Dropbox Paper docs? Besides that, are you able to share files normally? If you haven’t tried this after the issue occurred, I’d like you to create a shared link on your Dropbox account as a test, and let me…

@"dadamanga", I’m glad to hear everything’s in order now. If you click on the 3 dots at the top right side of the Community thread, do you see an option to Unsubscribe perhaps? Otherwise, you can also go here and unsubscribe from the thread you wish. @"PepperPod", I’m sorry to hear about this. From what I understand,…

Thanks for giving that a go. Did you recently have any OS upgrades on your PC2? If not, feel free to try out these steps to make sure there aren’t other apps on your device that use the remaining overlay icons of your Windows computer (Windows has in general a limit of 15, and 4 of them are used by default by your OS). If…

Thanks for the screenshot! I think I may have understood what’s happening in this case. When clicking on your Microsoft files at the All files tab, do you see something like a side preview on your screen? If yes, please click on a small square button located above your files on the right side (it’s right next to the button…

Sorry to hear this, @"TheQueenFantasia". Do you mean that your Dropbox account has run out of space, so you can’t upload/sync any new files? Have you also tried upgrading via a different browser/incognito window in the meantime? If you happen to have another payment method available, can you please try it and let me know…

Thanks so much for the ticket number, @"LevelUp"! I was able to track it in our system, and I can see that indeed our specialized team is looking into this at the moment. Since they have account visibility, which we don’t here on the forum, I’d suggest continuing with them directly. However, since I understand this is a…