Nancy Dropbox Community Moderator

Hey @"Simmons"! Hope you’re doing well. Just to double check, since you mention you’re on a Business team, you didn’t create your signature request via your Signatures page here, correct? If not, can you check this Dropbox Sign article and let me know if you’ve checked everything that’s outlined there? Keep me posted for…

Sorry to hear this, @"KJ Herbs". Are you seeing the same thing on a different browser/incognito mode?

@"benwaddington1", can you please check the OP’s solution above and let me know if you can see the option they mention now? If not, I can log a ticket for you and investigate further.

Hey @"Digitalmithy"! Can you send over a screenshot of the app icon you see? Is this happening for all photos you're trying to preview?

Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested? I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

Thanks for that, Andreas! I found your ticket in our system and left an internal note on your behalf. Our team should get back to you as soon as possible.

Thanks for giving that a go! Do you have direct access to this email address? If yes, we can message you there and check your account.

Thanks for the detailed reply! The issue is clearer now. What’s the OS version that you’re using at the moment?

Thanks for the screenshot! When logging the ticket, you should’ve inserted an email address, as well. Please check the inbox of that email address, and reply back to our agent from there.

Hey @"PianoBench". I had a look into our system and I can see you’ve been in touch with our support team. Since they have account visibility that we don’t here on the forum, I’ve left them an internal note on your behalf and they’ll continue assisting you there. Keep an eye out for their next email.

Is there any chance you installed the Dropbox app via the Microsoft Store when this happened?

Hope you don’t mind me jumping in, @"alexdimberg"! Just to clarify, you’re having an issue with your template on your Dropbox Sign account and not the Signatures page of your Dropbox account, correct? Can you send us a screenshot of what you see? Feel free to mask any parts you don't want to be visible publicly.

Hi @"SJB11", thanks for your post on our Community. Do you mean that you’ve installed the latest version of our desktop app? If you look at the bottom right part of your screen (where your system tray is with your clock settings), do you see a small Dropbox icon? If yes, I’d like you to hover over it and tell me the app…

Hey @"jeffinbville". Have you made sure that UAC levels have been set to the default ones? If yes, and you’re not on a free Basic account with more than 3 devices currently linked, I’d like you to uninstall and reinstall the Dropbox app as the next step. Let me know if that fixes the issue.

Hi @"Robertson_NC" and @"mattdoubleyoo". Have you tried different browsers, as well? The incident we had earlier today has been resolved by our team, so I’d like to investigate this further.

Welcome to our forum, @"Richmondie", and thanks for your post. Can you send over more details on what’s going on exactly? That’ll help me assist you further.

You mentioned in your original post that you’re having trouble with the desktop app, as well. Can you open your local Dropbox folder, select the file(s) you wish to download, right click on them and choose the option to copy/move them? After that you can paste them on the location of your choice on your computer. If you…

Hey Philip, hope it’s OK to jump in. Have you completed any purchases with your PayPal account recently? If yes, did you have any issues? Only if it’s possible, I’d like you to attempt and upgrade with a different payment method instead. Does that work? Let me know, and we’ll go from there.

Hi from me too, Steve. I’ve removed your link from the forum due to security reasons. Regarding your post though, there’s one more thing I’d like to clarify; you mention that this isn’t happening when opening the file directly from your Mac device. This file is saved within your local Dropbox folder and not outside of it,…

Just to clarify, are you trying to reply to the ticket directly via your email address, and you receive this error? Can you send me a screenshot of what you see perhaps? I'd like to have a visual and guide you from there.

I’m glad you could sort this out, @"Family Organizer"! Don’t hesitate to ping me, if you need something else.

@"ilanalter", is this folder located within another shared folder perhaps? If yes, are you able to unshare the parent folder? Are you seeing the same thing on different browsers?

Thanks for the updates, Joel! Can you perhaps move these folders out of Dropbox for the time being? It sounds like the Dropbox app’s syncing is stuck due to the large amount of files. Regarding your backup files, can you try to use selective sync for one folder at a time? Do you see any progress, if you do this, or not…

Hi @"write2nirav", and welcome to our forum. I had a look in our system and I can see our team is already handling your request. I’ve left them an internal note as well, so that they may reply back to your last message as soon as possible. For anything else, feel free to give me a nudge.

Hmm, I see. Have you accidentally set any kind of automation perhaps for your folders? If yes, you can remove it this way. If that’s not the case though, feel free to send me a screenshot of what you see here, and I’ll check this further.

@"Thissal", hope it’s OK to jump in here. Can you give a specific example of a file you renamed on your mobile app? You can also attach a couple of screenshots of what you see before and after to have a visual.

@"Bewildered_Bobby", if you weren’t asked for an admin password while reinstalling the Dropbox app, you don’t need to worry; this means you’re already an admin on your computer and the Dropbox app was automatically installed with admin rights, so this is expected behavior. To make sure everything’s running properly though,…

@"VirageSonore", how did you try to reply to our team’s email? Directly from your email address or https://www.dropbox.com/support?

Hi @"Family Organizer"! Welcome to the forum. Are you referring to the folders in your root Dropbox (or else, the ones you see right after clicking on the All files tab)? If yes, you can click on the "Name" column on top of your files to organize them again alphabetically. Let me know if there’s something else going on…

I’m sorry to hear about the whole situation, @"Joel Wilson". Can you clarify the app version of your Dropbox app? Also, did I get it right that your backup files show as 0kb both on the desktop app and your online account? When trying selective sync, do you see any difference in the number of files that the Dropbox app’s…