Nancy Dropbox Community Moderator

I see. If you right click on the Dropbox icon instead, do you see any options then? If yes, feel free to send me a screenshot. Other than that, have you restarted your computer since the issue occurred?

Hey @"SandraSim"! What’s your Dropbox app’s syncing status and app version? Do you mean that you can no longer see the Dropbox icon in your system tray/menu bar?

Graham, If you find again the folder you want to delete in your Member folder and hover over it, do you see a button with 3 dots on its right side? I’ve attached a screenshot as well of how the button should look like: If you click on this button with the 3 dots, you should be seeing an option to delete the folder among…

@"jp213", what’s the current syncing status of your Dropbox app, as well as its app version? I’d also like to know the OS version of your device to check this further.

Hi @"__sarah__", sorry to hear you’re having this issue. As mentioned here, the grey X icon you’re seeing is a Windows icon and not a Dropbox one. However, it usually indicates there’s a syncing issue between the file and Dropbox. When you disabled computer backup, did you follow these steps? If yes, was your Dropbox app…

Thanks for your post, @"alee007". Rest assured that Dropbox employees can’t access your files or see their contents. As for your security concern, you can see more details here and here on how Dropbox keeps your files secure. Let me know if I can be of more help, though.

Glad to hear it, @"tina tang"! Don’t hesitate to reach back, if you need something else.

Hi again, @"Graham C.10". As for the personal folder you see, you can read more details here. Now, regarding the Content tab of your Admin Console, it’s mainly to show you team and shared folders (outside of the Member folder) and also which folders a specific team member has access to (for more info, you can also check…

No problem at all!

Hi again, @"Dzulkiewski"! If you check again the syncing status of your new device, does it say “Up to date”? If yes, please open your local Dropbox folder there to make sure you see the correct and updated files. If the old computer has synced everything to www.dropbox.com, then your new computer should be reflecting…

Glad to hear you can access your files again, @"dplam"! If the issue resurfaces though, don’t hesitate to give us a nudge and we can investigate this further.

Hi from me too, @"2TXBoyz". When Rich says “link”, he also means to pair them basically so that they’re both synced at the same time on your computer and you shouldn’t need to log out of one to access the other. Can you provide more details on what happens exactly if you try to pair your Business and personal accounts? I’d…

@"Graham C.10", can you send one more screenshot of all the options you see when trying to remove this folder from your Dropbox account?

Thanks for these screenshots! Appreciate them. Our team confirmed in the meantime that this is now expected behavior. So, creating/deleting/editing/renaming your top-level folders will need to be done via the Dropbox website instead. I've passed all of your comments and feedback though to our team, so that they can see how…

Really glad to hear that, @"Marciadotcom"! If you need something else, feel free to give us a nudge.

Thanks for the info! I’ve attached all of the details you’ve shared with me here in your convo with our support, so they should also be able to access them. If you have anything else that may be relevant to the case, feel free to mention it in your ticket as it may help our team investigate further, as well.

Grazie per il tuo post, @"Avv Antonio", e anche per il tuo suggerimento! Sentiti libero di creare un'idea al riguardo, se vuoi. In questo modo, i nostri utenti possono votare a favore e il nostro team potrebbe implementarlo in futuro. Puoi seguire questi suggerimenti per realizzare la tua idea. Sarò qui per qualsiasi altra…

I’m sorry to hear about this, @"CJDE". How long ago was it that your previous admin removed you from the team and deleted your Dropbox accounts? Have you been in touch with our support team since then? Let me know, and we’ll go from there.

@"Andrevnvrn39", are you also unable to cancel your plan via a different browser/incognito mode?

Hey Mark! What you read is true indeed and you could do this as a workaround. You can check this Help Center article for more details on what would happen exactly in that scenario.

Out of curiosity, what do you see exactly if you try to log in to your Dropbox account again? Can you send me a screenshot perhaps, while hiding your email address?

@"mlandry", sorry for jumping in. Before troubleshooting further, I want to ask couple more things. When you say you tried a new install, did you uninstall the Dropbox app completely first or not? Also, do you mean that you can see everything on the Dropbox website, but not on your desktop app? What programs are you…

Hey Jan! Hope it’s OK to jump in. Can you send me a screenshot of what you see after opening your shared link on the mobile app and saving the file to your Dropbox account?

Sorry for jumping in, @"Yelned". What’s the syncing status and app version of your Dropbox app? Other than that, I’d like a screenshot of the error you mention, as well as one more of the context menu options you see when right clicking on your files.

Thanks for clarifying, @"Delanoble". I’ve logged your feedback with our team. This way, they can see your comments here and take this into account for the future.

@"Dzulkiewski", if you look where your computer’s clock settings are showing, do you see the small Dropbox icon then? This is how it should look like.

@"DanielSivo", what’s the app version of the Dropbox app you’re using? Can you also describe the steps you’ve taken so far to see what we can try next?

Hi @"Jaiy", thanks for posting on our Community. Are you experiencing the same behavior on different browsers, or incognito mode? If yes, I’d like a screenshot of the error you see, as well as the brown box that keeps appearing. Keep me in the loop.

Welcome to the Community, @MW07! Can you clarify what’s your current plan, as shown here? If you’re on a personal subscription (Plus/Professional/Family/Essentials), and not on a Business team, I’m afraid it’s not possible to renew earlier than your set renewal date. Hope this helps a bit.

I’m sorry to hear this happened, @"Carlie_CommonState". Have you already checked your Deleted files and Events pages? Is there any trace of your missing files there? Other than that, I found your ticket in our system and I can see that our specialized team is indeed working on your request. I totally understand your…