Nancy Dropbox Community Moderator

@"Adropped", you can try to install an older version of the Dropbox app. However, Dropbox will automatically update it to the latest one sooner or later. Did you check the provided solution here and it didn't help?

@"Charlie Zhang", since I understand you’ve already tried Hannah’s suggestion above, I recommend logging a ticket with our support team next. To do this, follow these exact steps and send me your ticket number here after that.

@"MountainGram", if you right click on the Dropbox icon instead, do you see an option to open Dropbox in your system tray? Please click on it and let me know if you see the app's syncing status now. If not, is there another option to quit/exit the Dropbox app? If yes, please do so and relaunch it from your Start menu >…

Hi @"sha4", and I’m sorry to hear about this issue. When checking your web Home page, do you see all of your files there or is there content missing (given that the local Dropbox folder only contains about 30GBs now)? What's the syncing status of your Dropbox app now? Have you checked your selective sync settings here, and…

Welcome back to our forum, @"sfemet"! Hope all is well. Can you also clarify the syncing status of your Dropbox app on that device? I’d also like a screenshot of the syncing icons you see next to the PDF/image files that keep being opened as a copy instead and one more screenshot of the copy you see later on. Keep me…

@"ldr", if you don’t see her updates on www.dropbox.com either, is it possible she's accidentally updating a different file under a similar name/in a different location instead? Can you ask her for the exact filepath of the file she's updating to make sure that's not the case?

Hope it’s OK to jump in, @"marci_risch"! When sending someone a file request, they can’t see the rest of the files being added to your Dropbox account, but only the ones they upload. These files are basically uploaded to a folder in your Dropbox account that they can’t access. If you want them to have view-only access to…

Hmm I see. If you upload a small text or image file via the desktop app instead, does it sync normally to the Dropbox website? Also, the empty files that you mention, can you tell me their file extension? If you check your desktop app’s Sync history and Activity tabs, do you see any errors?

Thanks for posting on our forum, @"StenApp"! Let’s have a look. First off, have you taken a look at this Help Center article regarding high CPU usage? If not, please check it and let me know if any of the info there seems to help. If not, I’d like to know your Dropbox app’s version. You can also try uploading a very small…

@"Benhart78", Megan has sent you an email to the email address showing here. I can see you’ve replied to her though, so she’ll get back to you as soon as possible.

@"Digital323", it may take some time to see the updated space on your Dropbox account. Is everything OK now?

@"Christine2024", hope it’s OK to jump in. Have you also checked the version history of these files? Does it show more details on the temp files that keep being created? Feel free to upload a screenshot of what you see.

Thanks for posting on our Community, @"Mcc49"! Can you please clarify what type of files are the ones you’ve saved in your iTunes Library? What's their file extension? Also, do you have the Dropbox desktop app installed on your new laptop? If yes, you can try to copy these files from your external hard drive to your local…

@"avidstraaf", are you also using iOS Messages or is this happening on another app? Is this happening with all shared links, or specific ones that end in "raw=1”?

Glad I could help a bit! I totally understand though, and I’ve made sure all your feedback has been shared with our team.

Hmm, I see. Since you’re already in touch with our support team, I’d suggest continuing with them directly, as they have account visibility that we don’t here on the forum. I’ve located your ticket in our system and also left an internal note for them to see. They should reply to you as soon as possible.

Thanks for posting on our forum, @"tarasmc", and for sharing your feedback with us. I’ve passed all your comments to our team, so that they can also see them. As for making sure you don’t accidentally give edit permissions to your shared links, you can go to the Sharing tab of your account settings and change the default…

Thanks for the updates, @"Ustym"! You mentioned in your first post that the issue is present even after running all antiviruses. Can you temporarily disable them instead and let me know if you see any kind of difference? You can also check this Help Center article to make sure your antivirus isn’t blocking Dropbox from…

To clarify, has your backup been fully restored now or is there no progress still? Are you trying to download your backup files, or files from your Home page, when this error appears?

Have you made sure you’re not logged into ANY Dropbox account? If you are, then you’ll see the options you’re mentioning indeed. You can open an incognito window on your browser and follow the steps from there.

Sorry to jump in, @"humayunmiir". I can’t guarantee there’s much that can be done in this case. However, it may be worth opening a ticket with our support team directly. Please follow these exact steps to do this, and send me your ticket number here afterwards.

Thanks for clarifying! Do these shared links end in raw=1, by any chance? If you click on them on Messages, do they open normally nonetheless or do they throw an error?

@"gotghosted", I found your ticket in our system and I can see our support agent has replied back to you. Please check their email as soon as possible.

Hey @"Ebensmatik", and welcome to our Community! Is this something that started happening lately and for all your video/audio files? What if you download/export a file to your iPhone? Does the crackling sound stop then? Let me know.

Welcome to our Community, @"movementartist". Are you using the Dropbox website? If yes, then you can move the subfolder to your root Dropbox with these steps and make it a parent folder instead. Can you clarify though what you mean when saying you don’t wish to relabel the folder? I’ll be able to further help this way.

Welcome aboard the Community, @"Tracey01"! Have you tried using our camera uploads feature instead on your Dropbox desktop app? This should allow you to automatically upload photos from your camera, after plugging it in your computer. If not, give it a go and let me know if you face any issues. Ping me, if you need…

Hey @"dana50"! Can you send me a full screenshot of what exactly you see when trying to create a folder via your desktop app?

Thanks for this, @"PFSE". I’ve left an internal note to our team on your behalf, and from what I can see, they’ve already replied back to you. Please check their reply, when you get the chance.

Welcome to the Community, @"bbcal"! There’s a slight difference indeed between those two tabs on your desktop app; as the name implies, the “Sync history” tab shows additions and deletions of files that synced to your Dropbox account. This tab also allows you to prioritize which files you wish to sync next. As for the…

Hi @"gfondelio", and thanks for posting this on our forum! Are you only having trouble when previewing links from Dropbox, or from other services as well? Can you also clarify how you’re generating those links? What steps are you following exactly? Are these shared links you’re attaching to your iOS Messages? Let me know.