Nancy Dropbox Community Moderator

Hey Carina, hope it’s alright if I jump in. What’s the syncing status of your Dropbox app now? Is it up to date? If you open your Dropbox folder under the new location (under “Users”), do you see all your Dropbox files along with syncing icons next to them? I’d like to make sure everything’s syncing properly before taking…

Hi @"ritesh369", and welcome aboard our forum. First off, can you send a screenshot of what you see on your Plan page here? I’d also like one more screenshot of your "Manage account" section (while hiding your payment details). We’ll go from there.

Thanks for posting this here, @"PJS2". When saying you’re seeing a grey X icon, you mean this one, correct? If you look at your system tray (where your clock settings are), is there a small Dropbox icon showing at the moment? Was the issue resolved when you reverted back to the previous app version? Let me know when you…

Hey @"roquefort44", thanks for posting today on our forum! From what I understand, you're seeing the brown box icon showing next to one of the OP's files here, right? Since you're not using OneDrive, can you try to completely uninstall it from your computer and then restart your device? Let me know if that helps.

Apologies for the delay, @"Yelned"! I’m afraid I can’t provide more info when it comes to the updates concerning the top level folders on the desktop app. However, regarding the other issue you mention, I see that you were having trouble while the previous app version (201.4.5552). Can you make sure your Dropbox app has…

Sorry to hear this, @"watereero". Can you share a few more details with us, like the app version of your Dropbox app and the OS version of your computer?

Sorry for jumping in, @"shastings" and @"phafa". Before investigating further, I’d suggest reinstalling the Dropbox app on your devices. If the issue persists after that, let me know and we can take a closer look into this.

Thanks for the screenshot, Tom! Did you also get the chance to disable all plugins and there was no difference?

Hey @"ken_804", hope it’s OK if I jump in. Can we log a ticket for you and investigate this further, since the issue still persists?

Thanks for clarifying that, @"daves1". @"mttchd", I can see you’ve already logged a ticket about this with our support team. I just left an internal note as well, so they should reach back as soon as possible. @"daves1", I suggest logging a support ticket as well via this form. Feel free to send me your ticket number here…

Thanks for the extra info! The Dropbox icon you should be seeing is a smaller one showing in your system tray (close to your clock settings). If you can’t see it there, make sure to check for any hidden icons by clicking on a small arrow that should be there, as well. This is what the Dropbox icon is looking like for…

@"lshaw22", I’ve also asked you on this thread, but what’s the current syncing status of your Dropbox app? Other than that, I’d also like you to right click on your local Dropbox folder, go to “Properties” and send me a screenshot of the next window you’ll see.

@"lshaw22", can you also clarify the Dropbox app’s syncing status? If you open your Dropbox folder, you don’t see the folders that had been previously selectively synced/removed from the desktop app, correct?

Hey @"David Hurdle". From what I can see in our system, you’ve successfully submitted a ticket with our support team, so they’ll be looking into your request. I’ve also left them a note, so that they know you’ve reached out to us here.

@"tom mulvanny", did you also check Safari for any pending updates that need to be installed? Other than that, I’d suggest that you restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your…

Thanks for your post, @"daves1". Can you provide more details on what happens exactly every time you try to send a fax? Do you know if the people who tried to send you a fax instead had issues, as well? I’ll be able to further help this way.

Hey @"gmaldonado", I checked our system for you and was able to locate your support ticket. I’ve left an internal note to our team on your behalf, so they should contact you as soon as possible about your request and further assist.

Welcome to our Community, @"irrlady". First thing, I’d like a screenshot of the Dropbox icon you’re clicking on each time to make sure your Dropbox app is syncing. You can attach it here by clicking on the following button: In general, you shouldn’t need to click on anything for the Dropbox app to sync, since this is…

Thanks for posting this on our Community, @"fooost"! First off, what’s the filepath of your Dropbox folder? You can double check this on the Sync tab of your app preferences. Was there a specific update before you noticed this issue? Finally, when saying you’ve checked permissions, have you given Dropbox full accessibility…

Hey @"paulmalc". Hope it’s alright if I jump in. I was looking into our system and I can see you’ve been in touch with our support team about this. I’ve attached your convo here in the same email thread, so that they can see what you’ve already mentioned on the forum. I can see you’ve replied to their latest email, so…

Thanks both for the additional info! @"Clafond177", I had a look in our records in the meantime and I can see you’ve been in touch with our support team, too. I’ve left them an internal note with all the info you’ve shared here, so that they can also access it. Please reply back to our agent’s latest email, when possible,…

Hey @"jalayo ", welcome to the Community! Is the option to create a shared link the only one that’s missing from the context menu of your desktop app? Do you see any other options, when right clicking on your Dropbox files? In the meantime, you can try to do this via the website instead. If you look at your system tray…

Thanks for giving that a go, @"irisss". It may sound trivial, but have you restarted your computer, since this occurred? Also, is this something that you noticed after the Dropbox app updated to the latest 202.4.5551 version?

Thanks for posting this on our forum, @"Kevan P.", and welcome aboard. Can I ask which screen reader you’re using and what its version is? Also, what's the OS version of your computer? I’d like to gather as much info as possible on this and check what may be happening. Ping me when you’re ready.

Thanks for that, @"Mirasol"! Now, as for the .webloc files, can you send me a screenshot of an example file with this extension? You can hide the name of the file, if you wish. Regarding the files whose updates haven’t synced to your online Dropbox account, can you do a quick search in your Finder, and let me know if you…

Hi @"irisss", and welcome to our forum! This is odd indeed, but let’s have a look. Have you tried uninstalling and reinstalling the Dropbox app, since you noticed this behavior? If the issue persists after that, I’d like to know the OS version of your device, as well as the app version of your Dropbox app. Keep me posted…

Hey @"Clafond177" and @"john-hartmann", I’m sorry to hear you’re both having this issue. Is this something that started happening after the latest app update to the 202.4.5551 version? What's the syncing status of your Dropbox apps? Also, to clarify, are you able to open offline files normally? Is this only happening when…

@"BoxedInn", since it won’t be possible to use the same old Dropbox folder under CloudStorage, you don’t need to proceed with the advanced reinstall. While signing back into your desktop app now, are you being asked to select a new location for your Dropbox folder? If yes, you can pick another one and your files will sync…

Hey @"samirothmanxo". Are you 100% sure you didn’t create a new Dropbox account, when logging in? If you go here, do you see the exact same email address you used to sign in in the past? Do you have any other email addresses that could be linked to a different Dropbox account?

The next thing I’d suggest, in this case, is an advanced reinstall. Let me know if that helps.