Nancy Dropbox Community Moderator

@"Justinmonaro", I’m afraid it’s not possible to do this at the moment. Your feedback has been passed on to our team though, and they’ll take it into account.

@"Big Maho", sorry for jumping in. Can your wife see the updates you made on her Dropbox account online? 

Sorry for jumping in, @"petalargie". First off, I’d like to mention that, if these users were never added to your Dropbox team as members, they shouldn’t be part of it, which is why there’s no option to remove them per se. Now, do you perhaps mean that you see them saved as contacts anywhere? Can you send over a screenshot…

Thanks for sending more details, Peter! When saying file extension, I was referring to the type of the video file (for example, is it .mp4, .avi etc).

Hey again, Joshua! You can see all support options, according to your plan, at this page.

Thanks for letting me know, Bruce! Can you also share the ticket number from your support convo? I'd like to check it as well before guiding you further.

@"ssjandres", can we log a ticket for you and investigate this internally?

Hey @"Alter2024"! I just replied to your email. Please check it, when possible.

Hey @"caprov"! Can you clarify what the owner said a bit more? When saying that everything works fine with the direct Dropbox link, did they mean when watching the video on their Dropbox account, and not via the shared link?

Thanks for posting on our Community, @"madhavgoenka"! I’d like a screenshot of your desktop app’s syncing status, as well as one more of what you see on your Plan page. As for the red cross you mention, is it the one showing here? Let me know.

Thanks for posting this on our forum, @"KathrynBassett"! If you unselect - select again the option to start Dropbox on system startup, does it seem to help? I’d also like to know the current syncing status and app version of the Dropbox app on your computer. Finally, are you using Dropbox for S mode at the moment on your…

Sorry to hear about this, @"Peter Honchaurk". Can you clarify the file extension of the video in question? Also, is the audio distorted no matter the Dropbox platform (website/desktop app/mobile app) you access it from? Let me know and we’ll go from there.

No worries! You should be able to see my email at the inbox of the email address you see on this page.

You’re all set, @"Alter2024"! Please reply to my email, when you get the chance.

Thanks for the screenshot, @"Arebeo", and sorry to hear the issue persists. Can you send one more visual of what appears after clicking on the “I don’t have access” option? I’ll be able to look into this further this way.

@"Davidatlas21", free Basic plans provide 2GB of space.

Thanks for the additional info! Don’t worry at all about the language of the screenshot. Since this is an account-specific matter, I’d like to log a support ticket for you to this email address and check this internally. Let me know if that’s alright and I’ll get things started.

Hey @"nwb18"! You have a new email from me. Please reply back to it when you can.

Hey again, @"ashleyjoeann"! What I’d like you to do next is to go to the Account tab of your desktop app preferences and send me a screenshot of what you see there (while hiding your email address). I'll be able to investigate further after that.

Thanks for posting this on our forum, @"Alter2024"! Can you send me a screenshot of what you see on your Dropbox account? Did anything else happen at all, right before your account got downgraded? Let me know, and we can go from there.

@"MelGold", does the issue persist via an incognito window, as well? If you have any other browsers available, please give them a go, too. If yes, I’d like a full screenshot of what you’re seeing to check this further.

@"ashleyjoeann", are you sure you’re currently logged in to your paid Dropbox account on the website? What do you see, if you go to your Plan page here?

Hey @"Joe Brachle". Before looking into this, can you clarify the OS version of your computer? It may help us narrow down the issue a bit.

@"Peggy F.2", the “Camera Uploads” folder is generally a personal (not shared) folder that’s created upon enabling camera uploads on your device(s). However, since this folder was manually shared with another user at some point, and it wasn’t added to your Dropbox account while you were still upgraded, I’m afraid you’ll…

Glad you were able to figure this out, @"Scott-e"! I’ll be here, if you need something else.

@"Hedwig29", can you send me a full screenshot of the message you keep receiving by Dropbox? Also, when saying you don’t want to work through Dropbox, do you mean that you’d like to remove the desktop app from your computer?

No problem!

Hey @"Scott-e"! The old device no longer shows up here, correct? What happens exactly when you try to delete the backup? Can you send a screenshot? Are you unable to delete it via a different browser?

Hi @"Stephen27", and thanks for your post. You are indeed correct; if you go to your Shared tab and choose the “Remove me” option next to this file, it should be deleted from your Dropbox account and you won't be able to access it any longer. If you need something else though, I’ll be here.

Hey @"Lamateur01"! Sorry for chiming in. From what I understand, you’re using the “make online-only” option from the right-click context menu. Your files are already synced to the website (our servers) by that time; this option is to make sure they’re not taking up space from your local hard drive (the files should still…