Nancy Dropbox Community Moderator

@"e_e", does the error appear on a different browser/via incognito mode, as well?

Hi from me too, @"NateVee". Based on what you’ve said so far, I don’t see another option than to manually merge everything to be honest. Since your team has already made updates and they’ve synced to your desktop app, you’ll need to check the files in your old Dropbox folder and transfer your own updates to the files that…

@"u9413015", the number of files you’re downloading at once may be the issue here. Can you try with less files instead and see what happens? Also, do you have the desktop app installed, by any chance? If you do, you can simply drag the photos from your local Dropbox folder to another location on your computer.

Thanks for all the details you’ve shared, @"Jimski27"! Appreciate it. Did you notice this after any kind of update? Have you tried reinstalling the Dropbox app? If not, give that a go and let me know if the options are still missing.

Thanks for bringing this to our attention, @"McFly84". Can you send over a screenshot of the shared folder settings, where the “Unshare” button should be located? Is the folder you mention located within another folder or does it contain any subfolders that could also be shared?

Hey @"Steamtronic", thanks for posting here! Is there another browser you can use as a way to test this? Does the upload still hang at 15% there? What about incognito mode? Feel free to send me a screenshot of the error you see, if you can. Ping me for more info.

Hi @"Arebeo", and thanks for posting on our Community today. If you can’t access the device, then simply unlinking it from your Security page should be enough in order to delete your backup (unlinking the device and logging out of your Dropbox account on it are the same thing). What do you see now though when trying to…

Hi @"eozzy", hope it’s alright to jump in. Keep in mind that, generally, Dropbox collects and remits tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws. However, to look into this further, we can log a…

@"BlondeInTally ", are you seeing the same thing with multiple shared links? Do you have another browser on your mobile device where you can test this on?

Hey @"TGD-Inc"! Sorry for chiming in. If you open your backup on www.dropbox.com and then open one of the subfolders (for example, “06-29-2024”), what do you see inside? I just want to make sure that there are no files with these characters, which can potentially prevent them from syncing locally. Feel free to send one…

Sorry for jumping in, @"alexmiller_spillt". I’d like you to take one more step and right click on your local Dropbox folder directly and then, go to “Get info”. Can you send me a screenshot of the next window?

@"yesthatsandra", can you send a screenshot of a file that’s showing in your Dropbox folder and which has also been copied over to your local device? Are you taking any actions on Dropbox, right before this starts? Are these files backed up with Dropbox Backup, by any chance?

Glad to hear that, @"antoniovandre"! Let us know if you need something else.

Hey @"Sivia" and @"Order991". Can you clarify what version of Safari you’re both running at the moment? Have you made sure there are no pending updates to be installed on your browsers? Have you cleared their cache?

@"retexan599", if you hover over these files, do you see a button with 3 dots on their far right side? Do you see the “Delete” option, if you click there instead? If not, what do you see in general, if you unselect the "Recents" option? Feel free to send a screenshot of it.

Hey @"Brangus2001". Are you trying to sign in to the Excel app with the same email address you’ve used for your Dropbox account? Have you also been in touch with Microsoft support, as per their post here? Feel free to try this suggestion too in the meantime, and let me know if it works for you.

Thanks for posting on the Community, @"yoav60"! Is this only happening on Dropbox? How about Word documents you’ve stored outside of your Dropbox account and locally on your computer? Do they appear normal? Are you seeing this when previewing the files on www.dropbox.com or when you open them online with “Word for the…

No worries at all! I'm glad you were able to resolve this. I'll be here, if you need something else.

Hey @"MysticLenz", sorry for jumping in. Since we can’t offer much in this scenario, like Hannah mentioned above, I’ll leave this thread open in case other users have had a similar experience and they can help with this.

Thanks for posting on the forum, @"nuttygamer". I’d like one more screenshot of what you see after going to your iPhone settings > tapping on “Photos” > “Transfer to Mac or PC”. Is this something that’s always been happening with HEVC files, or did you start noticing this behavior recently? Let me know when you’re ready.

Thanks for posting on our Community, @"modismos"! Hope you’re doing great. When uploading files via your desktop app, how long does it take for them to appear on your Dropbox account online? What’s the average size of a large file you upload to Dropbox? I’m asking because, depending on the filesize, it can take some time…

Hi Bruce! If you’re only allowed to back up these specific folders, then you may not be using the updated version of Dropbox Backup just yet. Can you please follow these steps and let me know what happens?

Hope it’s OK to jump in, @"timothec". From what I can see, all context menu options are missing from your Dropbox folder. Can you also relaunch your Finder this way, and let me know if it helps?

@"jzurim", you’ll need to reply to Hannah’s email directly, so that she may further assist. From what I can see, there’s no response yet.

@"cenilleu", you should now be able to select specific folders from the external drive to back up. Let me know if you don’t see the option though, while setting up the feature.

@"cenilleu", to clarify, the SSD you mention isn’t an external hard drive, correct? If not, then this isn’t possible indeed, as Rich mentioned above.

Hey @"SR SLS". To clarify, are all the files you’re having this issue with shared with you by another Dropbox user? Or did you upload them to Dropbox yourself? Do you mean that the audio stops completely after previewing the file for an hour or that the sound gets distorted after that? Finally, I’d like to know the Dropbox…

Are you seeing any other Dropbox options, when right clicking on your files within the Dropbox folder? If not, make sure to check your menu bar (where your clock settings are located) to see if the small Dropbox icon is still showing.

Hey @"Essa2"! Thanks for posting on our Community today. If I got this right, you’d like to free up hard drive space on your Mac device, correct? What methods/features have you tried so far to achieve this? Did you right click on your files within the local Dropbox folder and made them online-only? Or did you try to use…

Thanks for your post, @"Akiko Sasaki-Summers". You can turn off Dropbox Backup with these steps. Feel free to ping me for anything else.