Nancy Dropbox Community Moderator

Hey @"philk949", hope you don’t mind me jumping in. Have you also tried our offline installer here? If this still doesn’t help, we can log a ticket for you next and look into this.

Hmm, I see. Have the files, that appear to have been deleted, been shared with anyone else? Or are they all personal files you uploaded to Dropbox? Can you send me a screenshot of what you see on your Events page? We don’t have account visibility here on the forum, so I can take a look this way. Were you able to restore…

Sorry to hear this happens, @"jody C." Can you clarify the syncing status and app version of your desktop app? Did you have any recent OS updates? If you quit the Dropbox app after checking its syncing status, does the issue go away immediately? Does the issue also occur on the Dropbox website? Have you tried different…

Hope you don’t mind me jump in, @"selectcreatives"! When saying you upgraded via the Dropbox app itself, do you mean the Dropbox mobile app? I’m asking because, if it’s the latter, then Apple may be handling your payments instead. Does the transaction appear as complete, if you check your bank statement now? Did you…

Thanks for giving that a go, @"CarlsB"! Are all GIF files under 100MB in size or 50 megapixels? You also mentioned in the beginning nothing happens when trying to download them via the shared link. Are you having similar issues on different browsers?

Hope it’s OK to jump in, @"maxgerard". Did you end up asking your administrators to allow the installation of the Dropbox app with full admin rights?

Thanks for providing more info! Did you get the chance to check your Deleted files page in the meantime? Besides that, you can also have a look at your Events page. Can you see your missing files there and find more info on what may have happened (and also restore them)?

Please do, @"Vibhi"! In any case, you’ll need access to your previous Dropbox account, as this one is a separate one (from what I understand from your post).

Thanks for posting this on the Community, @"DCC1"! First off, how do you move these folders to Dropbox exactly? Are you dragging and dropping them into your local Dropbox folder or are you manually uploading them to the Dropbox website? If the former, do these folders appear empty on your web account, too? Are you taking…

Hi @"Vibhi", I’m sorry to hear about the situation. Let’s have a look. From your post, it does sound like computer backup was enabled at some point for your Desktop folder indeed. Since you mention that your access was taken away, I imagine you can’t access your Backups page online now to look for this folder, correct?…

Hey @"NadT", sorry for jumping in. To clarify, are you seeing anything like Google Play when checking your Dropbox payment in your bank statement? Does your transaction appear to be complete or is it in pending state still?

Hi again, @"PtboPete"! I’ve logged a new ticket for you. Can you check your email address and reply back to me, if you can see it in your inbox?

Hope you don’t mind me jump in, @"andrewtsymbal". Do you see the exact same thing on different browsers? Feel free to test this on an incognito window as well and let me know what happens then.

Hey again, @"andrewkol"! One more thing I’d like to clarify; if you go to your Dropbox Sign account here, do you see your full name capitalized? Feel free to send me a screenshot of what you see, too. I’d like to gather as much info as possible and log your feedback with our team, based on what you see.

@"KevinFischer", did you contact abuse@dropbox.com, like Hannah suggested above?

Hey @"polishrifle123", sorry to hear about that. To look into this further, we’ll need a few more details on what you see exactly on your end (especially, when it comes to the Dropbox app’s syncing status and app version).

Thanks for keeping us in the loop, Peter! Can we go ahead and log you a ticket, like Walter mentioned above? We can contact you to the email address shown here, if that’s the one linked to the Dropbox account in question.

Sorry to hear about that, @"aboissonneault". When did you notice this issue for the first time? What video formats are you having this issue with? What’s their size and duration?

Sorry to hear the same thing’s happening for you, @"AL43". Can you attach a screenshot of what you see here? I’ll take a look for you.

That’s great, Debbie! I’ll be here, if you need something else.

Welcome back to the forum, @"DebraV"! Is it just the option to create shared links on the Dropbox app that’s missing from your computer? Are you seeing other Dropbox options besides this one? If nothing shows in general, is it possible you had a recent OS update on your device? Finally, what’s the syncing status and app…

Hi from me too, @"msacks". Is this happening for all ProRes videos you upload to Dropbox Replay? If you upload a video, without using ProRes first, do you notice the same behavior?

Thanks for the extra info, @"PtboPete"! Does the same thing happen, if you open a new file request and upload a small number of files to it now?

Hi from me too, @"CarlsB"! May I suggest asking the owner of the shared link to delete it and create it again? I’d like to see if the issue will persist then. Do you have any other shared links that throw the same error?

Hi from me too, @"Dave_Rado". I tested this on my end and it seems to be working properly (meaning, I’m not asked to save as a copy). Have you tried reinstalling both the Dropbox app on your mobile device so far, as well as the Microsoft Excel app? I’d like to see if that’ll make any difference. Finally, since I’m also…

Hey @"PtboPete"! Thanks for posting this on our Community. When testing this on your end, did you create a recording of the issue, by any chance? That’d be really helpful to investigate this further. Did you also upload files via the file request, while testing, or with these steps? Can you go to your Events page and let…

Hey @"exogen". Since we don’t support IDM, I’m afraid I can’t provide much as to why your Dropbox links expire. Is everything working normally, while not using IDM? As for your first question, you can click on the "Copy to Dropbox" option, after opening your shared link, to add those files to your account, which will also…

Hi @"aarons1", and welcome to our Community. Just to clarify, are they the owner of these shared folders or are you the owner instead? Other than that, I’m afraid that upgrading to a different plan wouldn’t help much in this case, as the new recovery window won’t apply retroactively, but from the moment of the upgrade. Let…

Thanks for posting here too, @Abraham21! Have you also tested this via an incognito window? Did this only start happening recently? Is this only an issue when opening shared links from other users or links that you've created on your end, as well?

I’m sorry to hear about this, @FloraC. If you upload a file via your mobile app, is it also not showing on www.dropbox.com? Same way, when adding files on your laptop, can you see them normally on the website? Other than that, I'd like to know the current app version of your mobile app to make sure it’s not on beta.