Nancy Dropbox Community Moderator

Hey @"gmaldonado", I checked our system for you and was able to locate your support ticket. I’ve left an internal note to our team on your behalf, so they should contact you as soon as possible about your request and further assist.

Welcome to our Community, @"irrlady". First thing, I’d like a screenshot of the Dropbox icon you’re clicking on each time to make sure your Dropbox app is syncing. You can attach it here by clicking on the following button: In general, you shouldn’t need to click on anything for the Dropbox app to sync, since this is…

Thanks for posting this on our Community, @"fooost"! First off, what’s the filepath of your Dropbox folder? You can double check this on the Sync tab of your app preferences. Was there a specific update before you noticed this issue? Finally, when saying you’ve checked permissions, have you given Dropbox full accessibility…

Hey @"paulmalc". Hope it’s alright if I jump in. I was looking into our system and I can see you’ve been in touch with our support team about this. I’ve attached your convo here in the same email thread, so that they can see what you’ve already mentioned on the forum. I can see you’ve replied to their latest email, so…

Thanks both for the additional info! @"Clafond177", I had a look in our records in the meantime and I can see you’ve been in touch with our support team, too. I’ve left them an internal note with all the info you’ve shared here, so that they can also access it. Please reply back to our agent’s latest email, when possible,…

Hey @"jalayo ", welcome to the Community! Is the option to create a shared link the only one that’s missing from the context menu of your desktop app? Do you see any other options, when right clicking on your Dropbox files? In the meantime, you can try to do this via the website instead. If you look at your system tray…

Thanks for giving that a go, @"irisss". It may sound trivial, but have you restarted your computer, since this occurred? Also, is this something that you noticed after the Dropbox app updated to the latest 202.4.5551 version?

Thanks for posting this on our forum, @"Kevan P.", and welcome aboard. Can I ask which screen reader you’re using and what its version is? Also, what's the OS version of your computer? I’d like to gather as much info as possible on this and check what may be happening. Ping me when you’re ready.

Thanks for that, @"Mirasol"! Now, as for the .webloc files, can you send me a screenshot of an example file with this extension? You can hide the name of the file, if you wish. Regarding the files whose updates haven’t synced to your online Dropbox account, can you do a quick search in your Finder, and let me know if you…

Hi @"irisss", and welcome to our forum! This is odd indeed, but let’s have a look. Have you tried uninstalling and reinstalling the Dropbox app, since you noticed this behavior? If the issue persists after that, I’d like to know the OS version of your device, as well as the app version of your Dropbox app. Keep me posted…

Hey @"Clafond177" and @"john-hartmann", I’m sorry to hear you’re both having this issue. Is this something that started happening after the latest app update to the 202.4.5551 version? What's the syncing status of your Dropbox apps? Also, to clarify, are you able to open offline files normally? Is this only happening when…

@"BoxedInn", since it won’t be possible to use the same old Dropbox folder under CloudStorage, you don’t need to proceed with the advanced reinstall. While signing back into your desktop app now, are you being asked to select a new location for your Dropbox folder? If yes, you can pick another one and your files will sync…

Hey @"samirothmanxo". Are you 100% sure you didn’t create a new Dropbox account, when logging in? If you go here, do you see the exact same email address you used to sign in in the past? Do you have any other email addresses that could be linked to a different Dropbox account?

The next thing I’d suggest, in this case, is an advanced reinstall. Let me know if that helps.

Hey @"Fmabs"! Thanks for posting this on the forum. At first glance, the domain of the sender looks legit, as em-s.dropbox.com is one of our official Dropbox domains indeed. Is this what you see after clicking on the link that was sent via email? Can you send a screenshot of the original email you received? Finally, were…

Hi from me as well, @"Water-Air"! Is this something that has always been happening on your Android device, or did the issue occur after an update? Also, have you tried clearing the Dropbox app’s cache (via its settings) and reinstalling it? Do you see any difference after that?

Thanks, @"dplam"! I’ve removed your shared links from the forum, so that your files wouldn’t be accessible. The screenshots are quite helpful, though. It may be a long shot, but there’s something else I’d like us to check. The files you’re having trouble with, are they saved within long filepaths (that consist of more than…

Hope it’s OK if I chime in, @"SteveS78". If you check your system tray, do you see a small Dropbox icon close to your clock settings? Other than that, uninstalling Dropbox for Windows 10 in S-Mode should be the same as uninstalling any other Windows Store app from your device.

Sorry for jumping in, @"Mirasol". I just wanted to ask something else. If you right click on your local Dropbox folder and select “Get info”, what’s the number of files you see? If you wish, you can take a screenshot and crop it, so that we can’t see the rest of your computer screen.

Hey @"joshuaelectric". Can you also try to download the Dropbox app again via our offline installer? Are you seeing the Dropbox icon in your menu bar after that, if you double click on the Dropbox app in your Finder > Applications folder?

@"MothraNOVA", 203.3.4712 is a beta (experimental) version of the Dropbox app, so I’d suggest switching to the stable one first to see if the issue persists. To do this, please disable early releases from this page and then download the latest app version from this link. Let me know if that helps.

Thanks for posting on our Community, @"Roger_T". Let’s have a look. First off, I’d like to double check there’s no Dropbox account indeed linked to your Comcast email and then go from there. What I’d like you to do is open an incognito window on your browser and try to log into Dropbox with your Comcast email address…

On Android, you can press the 'Power' and 'Volume down' buttons at the same time to take a screenshot of what you’re seeing. After that, you can click on the following button to attach it here on the forum:

Hi again, @"BoxedInn", and sorry for jumping in. I see you had previously mentioned that, at some point, you renamed the existing Dropbox folder, correct? When checking with our team, they mentioned that if you were previously running the Dropbox app on File Provider (with your Dropbox folder under CloudStorage), you’d…

Thanks for posting on our forum, @"CKKJA". Which platform are you trying to attach files from Dropbox to? Are you having this issue with multiple platforms? Can you describe the exact steps you’re taking before the error appears? Finally, I’d like a full screenshot of the error you’re getting. Keep me in the loop, and…

Welcome back to our Community, @"aammash"! Which Dropbox platform are you using to generate your transfers? If you’re using the website or the mobile app, have you cleared their cache? If yes, have you also cleared WhatsApp’s cache? Do you use any other third-party apps for generating similar links? If yes, is the…

Thanks for sending more info, @"BoxedInn"! Can you also attach a screenshot of the error you see on your end to have a visual? I'd also like one more screenshot of where you click right before the error appears. You can click on the following icon to attach them here:

Sorry for jumping in, @"celldataexperts". Have you tried downloading the file via a different browser perhaps? From what you mention, it sounds like your browser is timing out during the download.

Glad you got this sorted, @"NMars"! I’ll be here, if you need something else.

Welcome to the Community, @"skotov"! Hope you’re doing well. Can you send me a full screenshot of the error you’re seeing? Also, what’s the Dropbox app version running on both your computers? Let me know.