Nancy Dropbox Community Moderator

Hey @andrewkol, hope it’s OK to jump in. I tested this on Dropbox directly (not Dropbox Sign) and the signature request shows my full name (meaning the account’s username shown here). Can you send me a screenshot of how the request appears after being sent perhaps, so that I can have a look and make sure I haven't missed…

Hey @guruuno, I checked your ticket and it looks like our support team has replied back to you. Please check their email, if you haven’t already.

Hey @MusicDudeNick! Hope you’re well. To clarify, you’re not facing any issues while creating the shared links, but only when opening them later on. Correct? Is this happening for any file or folder you create a link to? For how long have you been experiencing this issue? Do you see the same thing even if you open an…

Thanks for bringing this to our attention, @"p aplin vft". If you open your local Dropbox folder, do you see any blue rotating syncing icons next to any of your files/folders? Besides the syncing status of your app, I’d also like to know its app version. Is this something you started noticing after a recent update, by any…

Grazie per la spiegazione, @pedruz68! Puoi anche dirmi cosa succede esattamente quando provi ad accedere? Ricordi la password per entrare nel tuo account Dropbox? Se sì, ti viene chiesto un codice monouso, mentre accedi? Te lo chiedo perché, se ricordi la password dell'account, possiamo aiutarti ulteriormente a recuperare…

Welcome aboard the Community, @Colene! When saying this happens upon moving files/folders, can you clarify what you mean? For example, are you moving/uploading new files/folders within the shared folder and the other user is unable to open them? Are they getting any errors on their end? Are they unable to open them on the…

Ciao @pedruz68! Grazie per aver pubblicato sul forum oggi. Solo per chiarire, ricordi la password per accedere al tuo account Dropbox? Se sì, ti viene chiesto un codice monouso, quando accedi? Il tuo account Dropbox è a pagamento? Fammelo sapere e andiamo avanti da lì. ---------------- Hey @pedruz68! Thanks for posting on…

I’m sorry to hear about this, @panttaja. When reinstalling the Dropbox app, did you also perform an advanced reinstall? I could also locate your support ticket in our system and I’ve left our team an internal note on your behalf. Keep me posted for any updates.

Hi everyone! After checking with our team in the meantime, we were informed that this option has been removed from the right-click context menu of the Dropbox app. As a result, this action can only be taken on the Dropbox website from now on.

Hi @Kay14! Welcome to the forum. To make sure I’m on the right track, you’re trying to set a password for a shared link, correct? Are you having any trouble when following these steps? Do you mean that you’re able to set the password, but you’re not asked for one when opening the shared link later? To test this, you'll…

Thanks for the extra info, @PROF_ROBOTICO! I’m seeing a few things we can address together. First off, v207.3.5611 is one of our beta/experimental builds. To make sure this isn’t causing any extra issues, I’d like you to go here and turn off early releases. After that, you can download the latest stable app. The app…

Sorry to hear you’re having the same issue, @jpglutting. What’s the current app version you’re running? Does the Dropbox app mention how many files it’s currently indexing, and if yes, does the number change at all?

Hey @Lilipom! Sorry to hear you’re having the same issue. Have you tried reinstalling the Passwords app on your mobile device? Does that seem to help at all?

Sorry to hear that, @PROF_ROBOTICO. Can you share a few more details with us? We can try to help this way. First off, please right click on your local Dropbox folder, go to Properties/Get info and send me a screenshot of what you see after that. Other than that, I’d like to know the exact syncing status and app version of…

All done, @Boxuser11! I’ll be waiting for your response via email to look into this further.

Hey @Neil K., I’ve merged your post to this thread as your issue sounds similar to the OP. Can you check Rich’s solution here and let me know if it helps?

Hey @rjrex, I’ve replied to our ticket. You can take a look, when you get the chance.

Hey @bersona3! From what I can see in your OP, there are older notifications indeed, so it seems that your Dropbox account hasn’t been deleted. In any case though, do you have any other email addresses? Is it possible you have a second Dropbox account where your files are stored?

Sorry to hear that, @beachorbush. Are you sure you’re logged in to the correct Dropbox account? When checking older emails linked to your Business trial, were they sent to the same email address you see here?

Hmm, I see. Can we log a ticket for you then and investigate this further?

Hey @Boxuser11! Do you have access to the email address showing here, so that we can email you there?

Hi again, @"Who_am_I" ! If you see this status, it means that the other user hasn’t verified their email address yet after creating the new Dropbox account. If they check their email address, do they see the verification email now? They'll need to double check their spam folder again, too.

You’re all set, @lukehanley! Don’t forget to reply to my email, when you get the chance.

@man_dlvx, please reply to my email, when possible. Cheers!

Hope it’s OK if I chime in, @ChristopherBell! I may have missed it, but did you reinstall the Dropbox app on your computer and the option is still not showing? Out of curiosity, do you have any other computers with the desktop app installed? Is the option missing from them, too?

Thanks for giving that a go. Can you try one more thing with me? I'd like you to click on the “View all plans” button and let me know if you can access your Dropbox account after that (when going to your Home page).

Hey @Jo_M, sorry for jumping in. Since I understand your Dropbox account is over-quota and syncing on your desktop app has paused, I’d suggest going to the Dropbox website instead and trying to delete any excess files from there. Can you give this a go and let me know if it works?

Hi again, @harlings! To be honest, I also believe that this is mostly an issue with Microsoft at this point, so I’d suggest contacting them next to investigate this further (since everything is working normally on Dropbox’s side).

Hope you’re doing well, @Tairetsu! Welcome to our forum. Can you send me a screenshot of what you see when trying to back up folders within your Documents folder? Also, if you’re using the updated Backup feature, keep in mind that backups from other devices can only be accessed on your web account. Keep me posted for any…

Hey @Nige_l! Welcome aboard our forum. Are you using the mobile app to upload this video or www.dropbox.com instead? Can you clarify the size of the video you’re trying to upload to your Dropbox account? Let me know, and we’ll go from there.