Nancy Dropbox Community Moderator

You’re all set, @"A1Alliance"! Please reply to my email when you have some free time and we’ll go from there.

Thanks for giving that a go, @"User48"! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general? If there’s not, I can log a ticket for you to the email address you see here.

@"rthsiung", are you clicking on this button above your message box?

You can definitely try this as a test, before following the previous steps. Now, if you make your files available offline, they should remain as such even after they’ve been copied to your external hard drive (given that you also have enough space on your local hard drive).

Thanks for letting us know about this on the forum, @"User48"! Can you also add no-reply@dropbox.com to your email contacts and resend the verification email? If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain. Keep me posted for any updates.

Hey @"A1Alliance", hope it’s OK to jump in. Can we log a ticket for you and look into this via email instead? It’ll be easier this way, since we’ll be able to see account info.

Thanks for your post, @"AMW design". Is he being asked for this one-time code to log in to his Dropbox account perhaps? If yes, has he also checked his email’s spam folder and added no-reply@dropbox.com to his email contacts? Let me know and we’ll go from there.

The files you see in your Finder > Dropbox folder should be connected to the Dropbox desktop app, which syncs them to your Dropbox account online. Can you look at your menu bar and let me know if you can see a small Dropbox icon there? If you can, I’d like to know the syncing status and app version it reports. Other than…

Hey @"Vernongrant73"! Thanks for posting on the Community. What you can try, in this case, is to create a shared link to your text files and add it to your YouTube channel/videos. One thing to keep in mind though is that this could potentially cause your Dropbox account to exceed its daily limit of data sharing in certain…

Thanks for all the details, @"Douglas F.5"! If you reproduce this now with a different type of file, do you get the same result? Do you get any errors when trying to rename/move it on the desktop app or nothing happens at all when taking those actions?

Thanks for posting this on our Community, @"brokenmusic"! Can you clarify what plan you’re currently on? If you're on a Dropbox team, for example, there's an additional setting the admin needs to check to help with the migration. If that’s not the case though, I’d like to know the current syncing status and app version of…

Hey @"aotu", sorry for judging you. I was wondering if you had the chance to go through my previous post.

Hi again, @"martin49". Since your old Dropbox account is an upgraded one, there’s one more way to go about this. What I want you to do next is check your bank statement and find the last Dropbox charges you received; is there a 12-digit transaction ID linked to them? If there is, please go to this page and insert it in the…

@"kenz", you mentioned turning off the desktop app, so I understand this is happening locally on the Dropbox app and not the website, correct? Can you send me a full screenshot of the error you keep getting?

Thanks for giving that a go, Paul! If the experiment we did worked, you can go ahead and do the same thing for the rest of your folders. Meaning, you can copy them over to your new Dropbox folder with the same steps you followed previously; this way, you should be seeing the folders with the correct modification dates that…

@"Ruth17", we can go ahead and log a ticket for you to this email address. Let me know if that’s OK.

Glad I could help! I'll be here if you need something else.

Hey Paul! Yes, I believe I understand what you’re trying to achieve. Next thing I’d like us to check is the default setting for syncing new files on your Dropbox app and make sure it’s set to “available offline” instead of “online-only”. Please follow these steps to do this. As for the old Dropbox folder with the correct…

Hey @"martin49", welcome aboard the Community! From what you mention, there’s a high chance you’ve set up a brand new Dropbox account, which is why you don’t see your files when logged in to it. The computer that still shows your old Dropbox files, does it also show your paid account and previous email address? You can…

Hey @"Deac", welcome to our forum. Can you clarify what you mean when saying you’d like to give your folder public access? If you’d like it to be accessible by anyone (and not just specific users), you can create a shared link for it and paste the link where it’s easily accessible by many people. Let me know if I’ve…

Hey @"Paul D.4", hope you don’t mind me jump in. What you mention towards the end is correct; when using the desktop app on your computer, Dropbox also wants to make sure that your files won’t affect your hard drive space too much, so the files may be set to be online-only. When setting up the Dropbox app on your new…

You’re all set, @"AtheA"! Please reply to my email, when you get the chance.

@"AtheA", can I go ahead and log a ticket for you to this email address?

Hey Sophie, can you follow the steps below and send me a screenshot of what you see? * Click the Dropbox icon in your menu bar. * Click your avatar (profile picture or initials). * Click Manage hard drive space from the dropdown menu to open the tool.

Hey @"Creativenap", I can see that you initially replied to the original user who opened this thread and, since you’re both having similar issues, we’ve merged the rest of your posts here for consistency reasons. However, this doesn’t mean that we don’t go through your posts carefully. Now, as Hannah mentioned above, this…

Thanks for posting on our forum, @askmeerkat! Welcome aboard. To change the Family manager, you’ll need to downgrade from your current Family plan indeed and re-upgrade on your end with your payment details. After that, you can re-invite the rest of the family members. Now, since you’re not the current Family manager, you…

Hmm, can you send me a screenshot of what you see when checking your computer’s hard drive space? Do you have any other folders on your Dropbox account that you don't need to have synced locally?

@"Tosca1924", have you tried disabling the camera uploads feature altogether and turning it on again? If you do this, do you see the correct date when uploading “New photos only”?

Hey @"larryoz"! I can see our support team has replied to you now, so please take the time to check their email when you have some free time.

Thanks for the updates and the clarification, @"alishacomer"! If you go to www.dropbox.com and visit the location/folder where your Lightroom file should’ve been saved, do you see it there? I’d like to make sure that your desktop app syncs to your web Dropbox account first, without having to manually upload the file on the…