Nancy Dropbox Community Moderator

Thanks for the additional info! Don’t worry at all about the language of the screenshot. Since this is an account-specific matter, I’d like to log a support ticket for you to this email address and check this internally. Let me know if that’s alright and I’ll get things started.

Hey @"nwb18"! You have a new email from me. Please reply back to it when you can.

Hey again, @"ashleyjoeann"! What I’d like you to do next is to go to the Account tab of your desktop app preferences and send me a screenshot of what you see there (while hiding your email address). I'll be able to investigate further after that.

Thanks for posting this on our forum, @"Alter2024"! Can you send me a screenshot of what you see on your Dropbox account? Did anything else happen at all, right before your account got downgraded? Let me know, and we can go from there.

@"MelGold", does the issue persist via an incognito window, as well? If you have any other browsers available, please give them a go, too. If yes, I’d like a full screenshot of what you’re seeing to check this further.

@"ashleyjoeann", are you sure you’re currently logged in to your paid Dropbox account on the website? What do you see, if you go to your Plan page here?

Hey @"Joe Brachle". Before looking into this, can you clarify the OS version of your computer? It may help us narrow down the issue a bit.

@"Peggy F.2", the “Camera Uploads” folder is generally a personal (not shared) folder that’s created upon enabling camera uploads on your device(s). However, since this folder was manually shared with another user at some point, and it wasn’t added to your Dropbox account while you were still upgraded, I’m afraid you’ll…

Glad you were able to figure this out, @"Scott-e"! I’ll be here, if you need something else.

@"Hedwig29", can you send me a full screenshot of the message you keep receiving by Dropbox? Also, when saying you don’t want to work through Dropbox, do you mean that you’d like to remove the desktop app from your computer?

No problem!

Hey @"Scott-e"! The old device no longer shows up here, correct? What happens exactly when you try to delete the backup? Can you send a screenshot? Are you unable to delete it via a different browser?

Hi @"Stephen27", and thanks for your post. You are indeed correct; if you go to your Shared tab and choose the “Remove me” option next to this file, it should be deleted from your Dropbox account and you won't be able to access it any longer. If you need something else though, I’ll be here.

Hey @"Lamateur01"! Sorry for chiming in. From what I understand, you’re using the “make online-only” option from the right-click context menu. Your files are already synced to the website (our servers) by that time; this option is to make sure they’re not taking up space from your local hard drive (the files should still…

@"e_e", does the error appear on a different browser/via incognito mode, as well?

Hi from me too, @"NateVee". Based on what you’ve said so far, I don’t see another option than to manually merge everything to be honest. Since your team has already made updates and they’ve synced to your desktop app, you’ll need to check the files in your old Dropbox folder and transfer your own updates to the files that…

@"u9413015", the number of files you’re downloading at once may be the issue here. Can you try with less files instead and see what happens? Also, do you have the desktop app installed, by any chance? If you do, you can simply drag the photos from your local Dropbox folder to another location on your computer.

Thanks for all the details you’ve shared, @"Jimski27"! Appreciate it. Did you notice this after any kind of update? Have you tried reinstalling the Dropbox app? If not, give that a go and let me know if the options are still missing.

Thanks for bringing this to our attention, @"McFly84". Can you send over a screenshot of the shared folder settings, where the “Unshare” button should be located? Is the folder you mention located within another folder or does it contain any subfolders that could also be shared?

Hey @"Steamtronic", thanks for posting here! Is there another browser you can use as a way to test this? Does the upload still hang at 15% there? What about incognito mode? Feel free to send me a screenshot of the error you see, if you can. Ping me for more info.

Hi @"Arebeo", and thanks for posting on our Community today. If you can’t access the device, then simply unlinking it from your Security page should be enough in order to delete your backup (unlinking the device and logging out of your Dropbox account on it are the same thing). What do you see now though when trying to…

Hi @"eozzy", hope it’s alright to jump in. Keep in mind that, generally, Dropbox collects and remits tax on transactions when required to do so. Taxability and tax rate are generally determined by the location of the buyer and seller, and various state and local tax laws. However, to look into this further, we can log a…

@"BlondeInTally ", are you seeing the same thing with multiple shared links? Do you have another browser on your mobile device where you can test this on?

Hey @"TGD-Inc"! Sorry for chiming in. If you open your backup on www.dropbox.com and then open one of the subfolders (for example, “06-29-2024”), what do you see inside? I just want to make sure that there are no files with these characters, which can potentially prevent them from syncing locally. Feel free to send one…

Sorry for jumping in, @"alexmiller_spillt". I’d like you to take one more step and right click on your local Dropbox folder directly and then, go to “Get info”. Can you send me a screenshot of the next window?

@"yesthatsandra", can you send a screenshot of a file that’s showing in your Dropbox folder and which has also been copied over to your local device? Are you taking any actions on Dropbox, right before this starts? Are these files backed up with Dropbox Backup, by any chance?

Glad to hear that, @"antoniovandre"! Let us know if you need something else.

Hey @"Sivia" and @"Order991". Can you clarify what version of Safari you’re both running at the moment? Have you made sure there are no pending updates to be installed on your browsers? Have you cleared their cache?

@"retexan599", if you hover over these files, do you see a button with 3 dots on their far right side? Do you see the “Delete” option, if you click there instead? If not, what do you see in general, if you unselect the "Recents" option? Feel free to send a screenshot of it.

Hey @"Brangus2001". Are you trying to sign in to the Excel app with the same email address you’ve used for your Dropbox account? Have you also been in touch with Microsoft support, as per their post here? Feel free to try this suggestion too in the meantime, and let me know if it works for you.