Nancy Dropbox Community Moderator

Thanks for checking. Did you log in by inserting your email address at any given point, instead of using the “Sign in with Google” option?

Hey @"NMDenise"! If you go to the Start menu on your computer and then go to your Programs, do you see Dropbox in the list? What happens if you double click on the Dropbox app there? Can you see the icon again in your system tray after that?

Hi from me too, @"Vitaaliy"! To clarify, what do you see exactly when clicking on the camera icon Rich sent above to upload your screenshot here? Since your screenshots don’t get saved to your Dropbox account, you shouldn’t have any issues. I’m just asking because we need the screenshot of your Backups page to look into…

@"Spike1982", if you check your system tray (where your clock settings are showing at the bottom of your screen), can you see a small Dropbox icon? If yes, clicking on it should open the Dropbox app and not the Dropbox folder. If you can’t see the Dropbox icon, try clicking on the small arrow that may be showing there. In…

@"Raquel7", if you check your email address, do you see any other emails from Dropbox in the last couple of months? Anything at all before that welcome email you mentioned in your first post? If not, and you have one email address indeed, I’m thinking about the possibility that the other Dropbox account was set up with an…

Hi again, @"T Alda". Can you send me one more full screenshot of this page? I’d like to check the URL and see what else may be happening.

Hi from me as well, Andrew! Since you seem to have checked everything else, can you also take a look at this article and make sure UAC is set to default levels?

Thanks for the additional info, @"Lettuce1". This sounds a bit strange, indeed. Even if you’re on Basic, you can still contact our support team this way. Feel free to send me your ticket number here afterwards, and I can leave an internal note, too.

Hi @"Jay K"! I’m sorry to hear about your overall experience. Is this about the Dropbox account linked to your Community profile here? If yes, I can log a ticket for you and look into this internally.

Hi from me too, @"dushoff". I could locate your ticket in our system and I can see that our live support agent sent you an email indeed after the end of your chat, but there was no reply, which is why the ticket was closed automatically after some time. Are you able to see the ticket, if you open your email address? If…

Hey @"Tami"! Thanks for posting on our Community today! Can your team members see your updates on www.dropbox.com? Are they getting any errors there? Do all of your members have this issue or only specific users? Do you have a screenshot of the error(s) they receive, so that you can post it here? Let me know once you have…

Hey @"AMax"! Please check your email address and reply back to my message, if you can see it. We’ll go from there.

Hi @"SueBSimmons"! Hope you’re doing great and thanks for posting here. When saying that the files on one of your devices show as saved to Dropbox, do you mean that they also appear on your Dropbox account online here? What’s the syncing status and app version of the Dropbox app on your PC (Mac)? Let me know what you find.

No problem! You can click on the following button to attach them here:

Hey @"teacher12", welcome to the forum. Can you let me know which Dropbox platform you’re using to move these files into the shared folder? Are you on www.dropbox.com or the mobile app? We’ll go from there.

Thanks for clarifying that. Was your Dropbox account previously part of a Dropbox team? If yes, is it possible your admin deleted it to remove you from team member? If you check your recent Dropbox emails, do you see something that could explain the situation?

Hi @"Lettuce1"! This sounds a bit unexpected indeed, but let’s take a look. When signing back in again, did you use a different email address/an email address with a typo, by any chance? Do you have more than one email addresses? I’d like to make sure you haven’t set up a new separate Dropbox account, as it sounds like a…

Thanks for posting on our Community, @"tavarria"! If you go to your Events page here, do you see a specific deletion event that includes all these files? If yes, you can click on it and try to restore them all at once. Let me know if that helps.

Thanks for trying that out! As the next step, I suggest performing an advanced reinstall. Let me know if this doesn’t resolve the issue either.

You’re all set, @"Cburn"! Please reply to my email, when you have some free time.

Hey @"sushidestroyer"! Welcome to our forum. Do you mean that you’ve enabled camera uploads on your iPhone and the Dropbox mobile app is trying to automatically upload your previous photos again, even though they’ve been uploaded to your account already? If yes, what I can perhaps suggest is to clear the Dropbox app’s…

Hey @"T Alda"! Thanks for asking help from our forum. Can you follow these steps once again and send me a screenshot of what you see? I’d also like one extra screenshot of what you see on this page and this one. Ping me when you’re ready.

Hi from me too, @"sewkat"! If you go to your Security tab here, how many devices do you see currently linked to your Dropbox account? Have you also tried downloading and installing the Dropbox app via our offline installer here?

@"darcy-at work", to clarify, you see there are 80k files updating when checking the syncing status of the Dropbox app, correct? How long has it been since you made those files online-only? Is the same number of files still updating or has it changed since you posted here?

@"Cburn", is it alright to log a ticket to the email address you see here? We can check this internally.

Hey @"tsarindustries", welcome to our Community! I truly appreciate you taking the time to share your thoughts on this, so I’ll make sure to pass your comments internally for the awareness of our team. Feel free to reach back for anything else you may need.

Can you send me a screenshot of the Dropbox preferences you’ve checked, so that I can have a look? I’d also like one more screenshot of what you see here.

Thanks for giving that a go, @"philk949". I just logged a ticket for you, so we can investigate this further. Please reply to it, when possible.

Hey @"ab769585", thanks for your post. To make sure I got it right, you had installed the Dropbox for Outlook plugin, and it got randomly removed from your Outlook email? Did this occur after any kind of update perhaps? What do you see when trying to install it again? Finally, are you part of a Dropbox team by any chance?…

Welcome aboard our Community, @"acpenn". Can you also send over a screenshot of the error, so as to have a visual? Out of curiosity, have you tested this with audio files? They don’t present the same error, correct? Do your video files preview normally on www.dropbox.com? Finally, I’d like to know the syncing status and…