Nancy Dropbox Community Moderator

Thanks for posting on our Community, @"Lois Davidson"! Do you know if the folder member is using the Dropbox website to upload these files or their desktop app instead? If it’s the latter, I’m wondering if they could be having a syncing issue on their device. Similarly, are you unable to see their files on www.dropbox.com…

Hey Sophie, since this is a large file indeed, the Dropbox app will need some time to sync it locally on your computer. Do you still not see any kind of progress on the Dropbox app? I’d also suggest leaving your computer on in the meantime, if that’s possible, so that the syncing isn’t interrupted. As for the file not…

@"Osmosis6056", can we log a ticket for you and further assist?

Hey @"Singing". In this case, you’d need to stick with the shared folder indeed, but it’s not possible for the other members to not see the email addresses of whoever has access to the specific folder. I can pass this as feedback though to our team, if you wish.

@"jmoore23", is the experience consistent if you use a different browser instead or an incognito window?

Hey @"Megatonsohrab"! Thanks for posting on our forum. Since you mention refreshing your page, I assume you’re using the Dropbox website, correct? What’s the total size of files you’re trying to upload at once? Mind you, there’s a 50GB size limit when using the Dropbox website. Have you tried uploading your files in even…

Welcome to the Community, @"alishacomer"! Hope you’re well. Can you clarify what you mean when saying the files don't show up on your iPhone, unless you use the Upload button? If you go to your Dropbox account online, do you see the same files that appear in your File Explorer > Dropbox? If not, I'd like to know the…

Hi @"aotu"! Thanks for posting here. Upon creating a new Dropbox transfer, there is also a toggle that allows you to enable/disable notifications when someone is downloading your files. Can you give that a go and let me know if it helps at all? Keep me in the loop.

@"CasparD", if you open your local Dropbox folder and right-click on your files, are you seeing an option to make them online-only? If you click on it, does anything change at all, or do the files remain available offline?

@"Lettuce1", I can see you’ve replied back to our support team. Let me know if you need further help here.

Hey @"jplatts"! When saying you have the backup codes for Dropbox, do you mean the recovery codes for 2FA? In this case, they’re not the same, I’m afraid. Have you tried removing the Dropbox Passwords browser extension and installing it again? Are you still having trouble accessing your Passwords account after that?

Hey @"dagudugy"! Thanks for your post. Did you notice this feature being removed after moving to macOS Sequoia or did this start happening even before the upgrade? Can you send me a screenshot of what you see now on your Dropbox app, where the remaining upload time should be showing? Let me know when you’ve got more info.

Thanks @"pb4001"! I’ve found your ticket and left an internal note. Please keep an eye out for our team’s reply.

Hey @"andresXXX". Can you clarify how much free space your mobile app currently has? Also, are you trying to manually upload those videos to Dropbox or via camera uploads?

Hey @"pemagaley"! Did you save the recovery words Dropbox Passwords provided the first time you set up the account? If yes, can you use them to sign in and let me know if that works?

Hey @"johgphotography"! To clarify, if you open the shared folder settings, do you see all the parents as members? Or are there users missing from the list? Have all parents checked their email’s spam folders, as well? Finally, what they can do is check the Shared tab of their Dropbox accounts. If the folders have been…

Alright, thanks for clarifying and for your feedback! I’ve made sure this is passed along to our team and they’ll take it into consideration. If you need something else, I’ll be here.

Thanks for that! Now, it looks like you’re on the beta app version (209.3.3602), which is experimental, so you may notice some issues from time to time. As the next step, I’d like you to go here and disable “Early access”. After that, you can download the latest stable app version from this link. Let me know if that fixes…

Hi @"SVideo"! Thanks for posting on our forum today. Can you clarify your current Dropbox plan, as shown here? Also, the users that you mention, do you mostly share your files with the same people, or are they mostly different users each time? Let me know and we can take it from there.

Hi from me too, @"Antonis_Pet"! When saying that the app is syncing, does it report a specific amount of files that are currently being synced? I’d also like you to clarify the app’s version.

Thanks for checking, @"DropsterG". Can we log a ticket for you to this email address?

Hey @"ianshere". For some reason, I’m unable to see your screenshot. Can you try to upload it again by clicking on the button showing below?

Thanks for posting on our Community, @"lvjanzen"! When saying “passkey”, are you referring to a security key perhaps, like the one mentioned here? Let me know and we’ll go from there.

@"Gertb", can you send over a screenshot of what you see perhaps?

Hey @"SimonB_DO"! 116GB is the size of a single file and not a folder, correct? If yes, and your clients are on a Business Plus plan indeed, then you should be able to upload it via their file request. Please give this a go via an incognito window and a different internet connection (if that’s possible) and let me know if…

Hey @"sophiepajak123"! Sorry for jumping in. If you see this icon, it means that the file is still in the process of syncing indeed. Are you still seeing the same icon now? If yes, can you clarify the current syncing status of your Dropbox app?

@"stevecjames", apologies if you’ve mentioned that and I’ve missed it, but are you able to preview/play your .mp3 files properly if you go to www.dropbox.com and not the mobile app?

Hi again, @"LaEi"! As for the grey X icon you keep seeing, this is usually the explanation. Other than that, you can check if your Dropbox app has synced all of your files to our servers, and hence your online account, by checking its syncing status; if it says it’s up to date, then you should be good. Besides that, you…

Hi from me too, @"takefive99"! Since you mentioned being part of a Dropbox team, have you checked if the rest of the team members are having similar issues? If they do, is it possible your admin has disabled the migration for your team? If that’s not the case, I’d like a screenshot of what you see under the Sync tab of…

Hi @"Redhotpaddy"! Welcome back to the Community. Can you walk me through the steps you’re taking to open your Excel files on the new device? Are you opening them via the Dropbox app or from the Microsoft Excel app directly? As for your screenshot, it may not be possible to add it via a mobile device indeed. Can you try to…