Nancy Dropbox Community Moderator

Hey @"harlings"! Thanks for posting this on our Community. If I’m not mistaken, your screenshots are from the Microsoft Word and Excel apps on your iPad. Correct? If yes, I also tried the same steps as a test and the “Remove from list” option seems to be working (after deleting a file via the Dropbox mobile app). Can you…

You're all set, @"JenA6"! Please reply to my email, when possible.

Sorry to hear this, @"Doug R.1". Can you let us know the syncing status and app version of your Dropbox app? Is this something you noticed after a specific OS or Dropbox app update?

Thanks for those screenshots! Now, if I got it right, it looks like both your Dropbox account and your hard drive are full. Can you go here and send me one more screenshot of what you see? If your Dropbox account is indeed full, the first step will be to either remove some files from your account online or get more Dropbox…

I see. Can you also reinstall the Dropbox app as the next step? Other than that, I’d like to know the OS version of your device, as well as the app version of the Dropbox app to make sure it’s not the beta one.

I’m sorry to hear about this, @"skarl". Let’s have a look. First off, can you send me a full screenshot of what you see on your screen? Does this window pop up right after you log in to your Dropbox account online? Can you also click on this link and let me know if you can access your Plan tab without this window popping…

Hey @"JenA6". Do you wish to reset your camera uploads for the Dropbox account that’s linked to this email address? If yes, I can log a ticket for you and further help.

Cool, thanks for clarifying. Have you also tried what is mentioned here? Does scrolling down to the bottom of your file list show nothing either? If not, when was the last time you could access Vault on your mobile device? Is it possible you’ve switched accounts since then and Vault hasn’t been set up on the account that…

Hey @"Dave2006". Are you unable to locate your Vault on all Dropbox platforms, or just your mobile app, as stated in the OP? Also, the folder that you see, do you find it when searching for your Vault? Can you send me a full screenshot of what you see when opening it? If there’s anything personal of course, feel free to…

No worries, please give that a try and let me know what happens next.

Thanks for clarifying. Banned links seems to be the issue then (for more info, you can check the link I Included above). Is this the first time you’re having trouble with this? If yes, the ban should be lifted after 24h.

Hi again, @"Big Maho"! The online-only feature is generally used to save hard drive space on your device, so it’s not related to whether the files sync or not to your web account (meaning, even if they’re not set as online-only, they should still sync to your web account). Now, to make sure I got it right, after creating…

Hey @"tuzunovic", did you reinstall the Dropbox app in the meantime to no avail?

Hey @"mnc1", thanks for posting on our forum today. Please keep in mind that the online-only option is currently available to paid users (and to users using Dropbox for macOS on File Provider). However, you should be able to use our selective sync feature instead and remove entire folders from your desktop app to save up…

I’m afraid that’s not possible, @"g v.". When going to the version history section, you can only preview the older versions available on the website or select one directly and roll back your file to that version.

Hey @"RichardBudd", thanks for your post today. Are you getting a message that your sharing activity has been banned perhaps? Are you seeing something different on your end? Let me know, and we’ll have a look.

@"Samaahith", did you upgrade your Dropbox account via www.dropbox.com? Have you double checked if another Dropbox account, linked to a different email address, has been upgraded instead)?

Thanks for sending over the full error log, Luke. Here are the steps I’d like you to try in this case. Please give them a go and let me know if they resolve the issue.

Hey @"Buzzfan"! Welcome to our forum. If I got it right, you’d like to access your desktop app preferences, correct? If yes, you can take a look at this Help Center article. Now, when it comes to your laptop, you can remove your Dropbox folders from your Finder with selective sync. This way, you’ll only be able to access…

@"gbeca", since you mentioned the issue basically occurs when the shared link is opened at a specific office, can you check your device(s) there and make sure they all have the exact same configuration and permissions as the office(s) where you don’t have this issue? @"bacarruth", do you remember how long ago you were able…

Thanks for the additional screenshot! I double checked this with our team in the meantime and, indeed, there’s no other setting to be turned off in this case. However, I’ve forwarded all of your feedback and comments to our team, as I understand this may not be ideal. 

Thanks for that, @"yesthatsandra"! Is your Desktop folder located in its original place on your computer? If you check its filepath, is there any reference to Dropbox perhaps? Is it located inside of Dropbox, by any chance, or has Dropbox been moved inside your Desktop folder?

Thanks for posting on the Community today, @"Bales"! Have you tried removing the "duplicate" device via your Security tab? If yes, does this resolve the issue or do you encounter any errors? If the latter, feel free to send me a screenshot of what you see under the "Devices" section of your Security page. Let me know how…

Hey Chris! Thanks for the screenshot you’ve posted. I’m afraid I’m unable to call you, but I’ll do the best I can to help you from here. After the team migration, each member should have a personal folder under their name indeed, which contains their personal files (that are separate from the team content). You can also…

Hey @"Who_am_I", thanks for posting on our forum about this. If I get this right, you sent them a referral, correct? Have they also checked their spam folder? Other than that, they can add no-reply@dropbox.com to their email contacts. If this doesn’t help either, is it possible they’re checking the wrong email address? Let…

@"Dwrajee", can you send me a screenshot of what you see here? Did you receive this email to the same email address you see on this page? Do you have another email address perhaps that could be linked to a Dropbox team instead? If not, then I’d suggest waiting for our support team’s reply directly in your ticket, since…

Hey @"projectjse"! Please take the time to reply to my email, when you get the chance.

Hi from me too, @"dappydarwin"! I just opened your ticket. Don’t forget to reply to it, when you get the chance. Cheers.

I’m sorry to hear about this, @"Chris112". To look into this further, can you clarify which specific Dropbox update you’re referring to exactly? Is this about this update, by any chance? If yes, can I have a screenshot of your Dropbox app’s current syncing status and app version? Ping me when you’re ready.

It was my pleasure, @"KathrynBassett"! For anything else, I’ll be right here.