Nancy Dropbox Community Moderator

Hey @"Parastoo1984". In the meantime, we can also log a ticket for you and have our specialists investigate this further. Is it OK to contact you at this email address?

Thanks for your post, @"AA071". Can you send me a screenshot of the two Dropbox folders you see on your computer (along with their location)? If there’s any personal info showing, like your username for example, feel free to hide that one. Other than that, I’d like a screenshot of what you see under your desktop app…

Hope you’re doing well, @"Siddharth Ranchod"! Welcome to our forum. Was the shared link sent to you by someone else? Have you tested it on a different browser/incognito window to see if it throws the same error there? Are all of your shared links having the same issue or is it just this specific one? Let me know more info.

@"lukeneedshelp", can you right click on your local Dropbox folder, go to “Get info” and send us a screenshot of the next window you’ll get?

Hey @"LotteR", I believe Walter was referring to the OS version of your mobile device/phone. Other than that, have you tried clearing the cache of your Dropbox mobile app and reinstalling it on the affected devices (phone and pocketbook)?

Thanks for posting here, @"ManL". The personal folder that you’re seeing (under your team member name) is for when you wish to store private files on your Dropbox account and not have them be visible by the rest of the team. You can most definitely though don’t use it, if you don’t wish to. As for the device where the…

Hey @"Joaniemn"! For Megan to further assist, you’ll need to reply back to her email first.

@"lt6", do you remember if it had been more than 12 months since the last time you accessed your Dropbox account? If it had, the account could’ve been possibly disabled due to inactivity, in which case there’s not much that can be done, I’m afraid.

Hi @"DD77"! Thanks for posting on our forum today. To make sure I got this right, you created this file inside your client’s shared folder and it doesn’t appear on any of your linked devices/web account. Correct? As for the "Copy Dropbox Link” function you’re missing, do you see any other Dropbox options when…

@"Tahany_Hassan", can you go to your Plan page and send us a screenshot of what you see there?

I totally understand where you’re coming from, especially since your business is being affected by this. I’ve left our support team an internal note, so that they may get back to you as soon as possible.

Hey @"Marshal mellow"! Hope it’s OK to jump in. To take a screenshot of what you see, you can click on the PrtScn key located on your keyboard (on the upper-right side of most keyboards, or next to the Space Bar on some). After that, your screenshot will be most likely saved in the Pictures folder of your computer. You can…

Hi from me as well, @"Cassie2024". Have you also tried an advanced reinstall of the Dropbox app?

Thanks for posting about this on our forum, @"mossbeach"! Can you send me a full screenshot of the first message you mention? Is this folder located within another shared folder, by any chance? I’d also like a screenshot of what your wife sees on her end when trying to open the link. Let me know when you’re ready and I’ll…

I’m sorry to hear about this situation, @"SeoulGalVP". I had a look into our system and I could locate your ticket with our support team. The case is currently being handled by our specialists, so I’d definitely recommend continuing with them, as we don’t have any account visibility here on the forum. One thing to clarify…

Hi @"User_624"! Welcome aboard our Community. From your first screenshot, it looks like your personal Dropbox files are taking up most of the space indeed. To calculate the size of your files/folders, you can follow these steps. Finally, keep in mind that shared files/folders use space from your Dropbox account, as well.…

Glad to hear that worked! Besides updating Chrome, you can also try to restore it to its default settings/disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Hey @"RabanePaco"! Yes, please send us a screenshot of what you see and we’ll go from there.

@"CrazyCajun", if you go here for example, do you still not see an option to chat in? If you don’t, please send me a screenshot of what you see exactly and I’ll have a look for you.

Hey @"karenap". I went through your previous posts and I see you mentioned seeing a circle with a slash when trying to move your duplicate files around. Can you send us a screenshot of what it looks like? Are you seeing the same icon when renaming those files, or nothing happens at all in this scenario?

Thanks for that, @"jaijai57". I saw in your recording that you tried updating your web browser towards the end. Did that make any difference? Are you seeing the same thing via another browser/incognito window?

As mentioned above, we can’t access any external links due to security reasons. Can you upload your screen recording to Dropbox instead and send a shared link to it?

@"theremotedr", can you see your photos when visiting your Dropbox account online?

Hey @"David Batchelor"! It sounds like another user has sent you a request to access a shared file/folder (which is different to what the OP mentioned). Are you also trying to verify your Dropbox email address, as outlined here? Otherwise, you should be able to access your shared content via the Shared tab of your Dropbox…

Hi again, Ed! You’re still not seeing any errors or anything else that may suggest something is wrong when sending the email, correct?

Welcome to our Community, @"CrazyCajun". Phone support is currently available to paid Dropbox teams; since Professional is a personal plan, you wouldn’t be able to call in, I’m afraid. You should be able to chat with our support team though. Can you please go to our support page here and send me a screenshot of the support…

We wouldn’t be able to access it I’m afraid, @"jaijai57". You can create a screen recording though and share it with us via a shared link. I can also see you mentioned earlier you don’t really want to permanently delete those files, but rather not see them on your account. I just wanted to mention that, if you proceed with…

Hi from me as well, @"ebeshore"! Can you try to turn off the feature and then enable it again? Can you upload your files to Dropbox after that?

Hey @"OldMacITGuy"! I’ve found the ticket you mentioned in our system and I can see your case is currently handled by our advanced team. I’ve left them an internal note on your behalf, so please keep an eye out for any updates.

Hey @"cdc manchaca "! The files you’re viewing are still saved on the owner’s Dropbox account, correct? Do you have any other shared files you can test this with? Do they all present the same error message? Finally, how about trying via a different browser/incognito window? Let me know what you find.