Nancy Dropbox Community Moderator

One last question, @"gbeca"; I know it's a long shot, but have you also cleared the cache of the default web browser on your computer? If this doesn't make a difference either, I'll check what else we can try next.

Hope it’s OK to jump in, @"simpson b.". I’m afraid that, for the time being at least, there’s no specific setting you can toggle off for these notifications to stop. However, can you clarify if the screenshot you sent is from the Dropbox website or the desktop app?

Sorry to hear this, @"eroberts". Can you send us a couple of screenshots of what you see on your device (including the options you see when right-clicking on your Dropbox files and the size of the cache folder)? I’d also like to know the syncing status and app version of your desktop app.

@"bacarruth", so, if I get this right, the files can’t be previewed on the Dropbox website, and they can’t be opened after being downloaded either. Correct? Were these files shared with you or were they personal files that you had saved on Dropbox? If you have the mobile app downloaded on your mobile device, can you export…

Hey @"kc879"! Hope it’s OK to chime in. Can you please clarify what you mean by your last post? What we can do currently is to send you an email to the email address you see here, so that we can look into this further (we can’t email you to any other email address than the one tied to your Community profile). When on…

Thanks for posting your question on our Community, @"didi15"! What you mention is true; all of your files are stored in the Dropbox cloud indeed and you should be able to access them on www.dropbox.com. However, when you install the desktop app on your computer, a local Dropbox folder is created and it syncs those files…

Welcome aboard our Community, @"KeenanWellar". When saying you don’t know what’s needed to replace your current plan, after cancelling it, can you clarify what you mean? Are you not sure about the type of individual Dropbox subscription you should choose next based on your needs? Or are you having trouble upgrading to a…

@"Aditya11", can you check your email address again and let me know if you can see my email?

Hey @"yusuf74"! Can you restart your device and let me know if the language of the Dropbox app changes? If not, I’d like a screenshot of your device’s language settings, if you don’t mind. We’ll be able to check this further this way.

Thanks for the screenshot, Richard! The web extension seems to be all set now, from what I understand. If you click on the Edit button, or visit another website on your Safari browser, are you able to save your logins to Dropbox Passwords? You can also see more details here on how to do this.

Thanks for clarifying, @"AlainT"! Can you also send over a screenshot of the error you’re getting to have a visual? Here’s how you can upload it here: Other than that, I’d like to know the OS version of your computer, as well as the syncing status and app version of your Dropbox app.

@"gbeca", are you having issues with accessing any other Dropbox web pages, or is this only happening when previewing PDF files? Does the error appear with any other types of files? I’d also like to know the average size of the PDF files you’re previewing. Finally, you mention using a link. Did someone else send you a…

Hi again, @"yesthatsandra"! Can you go once again here and send me a screenshot of what you see on your Backups page now? We’ll go from there.

Hi @"RichardHawke"! Thanks for posting on our forum today. Do you mean that you installed the Dropbox Passwords browser extension on your Mac device perhaps? Or are you referring to the desktop app that’s used to sync files among multiple devices and your web account? Can you send me a visual of what you see when trying to…

Hey @"gpswuser"! Hope you’re doing well and thanks for your patience. The issue should now be fixed in the latest app version (205.4.5765) that was released yesterday. Can you make sure your Dropbox app is running that version and let us know if the issue persists?

Hey @"cvhnenten", hope it’s OK to jump in. Can you also clarify the syncing status of the Dropbox app on each one of them, as indicated here?

Hey @"Rocky B.2", sorry for jumping in. Are you seeing both these icons next to all of your files or next to your folders? What if you right-click directly on your Dropbox folder and choose to make it available offline? Are your files downloaded locally then?

@" Ms Fontaine ", if you open your local Dropbox folder, do you see any of these files there? What happens if you try to delete them, or drag them out of the Dropbox folder to a different location of your device?

Hey @"Brucknerphile", can you check your email address again and let me know if you can see my email now?

Hi @"AlainT", thanks for your post here. What kind of system folder did you upload to Dropbox? Can you send me a screenshot of it? Do you get any errors when trying to delete it from your device? If yes, I’d like a visual of that, as well. Finally, what if you drag it out of the local Dropbox folder? Let me know how it…

Sorry to jump in, @"Wendigo". Have you checked your original browser for any pending updates? Other than that, you can restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Hi from me too, @"cpare". Can you send over a screenshot of the message you receive saying you’ve logged in successfully and one more of what you see next? Please make sure to mask any personal info beforehand. If you’re using a firewall, is it possible to temporarily disable it and let us know if it changes anything?

Thanks for posting this on our forum, @"jlacoste". Can you also try an incognito window as an extra step? Are you facing this issue with all Word files and when did you notice this behavior for the first time?

@"bobrfire", can you share a few details on your subscription? What platform did you use to upgrade for example (the Dropbox website or iTunes/Google Play)? Are you able to access the Dropbox account that’s been upgraded?

This is quite an odd situation, @"spencer2". Besides the email address you see here, you don’t have any other email addresses, correct? Other than that, and since we don’t have account visibility on the forum, I’d suggest waiting for our support team’s reply in case they can find something else on their end. I’ve left them…

@"shirley s.2", one last thing I’d like to clarify; did you upload those images to your Dropbox account manually via the mobile app or automatically via camera uploads? Other than that, I could find your support ticket in our system and I can see you just had an update from our specialized team. I’ve also left them a note…

Hey @"mifs"! So, to make sure I’m on the right track, you want to link the email address of account A to your B account instead and connect it to the desktop app of your new computer. Correct? When asking about cancelling account A, do you mean that you’d like to delete it entirely? Let me know, and we’ll go from there.

If you’re now using the updated version of Dropbox Backup, I’m afraid that’s not possible. I’m also linking a thread with a similar request to which you can find more details. Let me know if you have any further questions after that, though.

@"encoreserviceseu", I believe @"Mark" suggested that you add a new file to the mobile app on your phone and then check your Dropbox account online ( via https://www.dropbox.com/home ) to make sure they’re both linked to the same Dropbox account.

Sorry for jumping in, @"spencer2". Keep in mind that this is a public forum and it’s not allowed to post any personal info here (we’re also unable to call you, I’m afraid). When a shared link is deleted, or the content it corresponds to, it should return an error. If the shared link in question doesn't show up here, where…