Nancy Dropbox Community Moderator

Hey @"DavidJ1"! Have you tried reinstalling Xmind on your device? To clarify, are you seeing all of your files normally, if you open the Dropbox mobile app? What’s its current app version on your iPad?

Hope it’s OK if I jump in too, @"bachtenor". What I want you to try next is to open your local Dropbox folder and see if there are any files that are currently trying to sync in there. Feel free to also send me a screenshot of what you’re seeing.

Hi from me too, @"hw213nw"! It sounds then that this has something to do with iMessage specifically. Is it possible to reinstall the app on your device? Do you see any difference after that?

Hi from me too, @"khalidnikon"! Can you try something else for me? What I want you to do is right-click on your local Dropbox folder, select “Get info” and send me a screenshot of the next window you’ll see.

Hi @"Ino4"! Thanks for your post here. To have a clearer image of what may have happened, can you clarify how exactly you migrated those files over to your new Mac computer? I’d also like a screenshot of how they appear when you open your local Dropbox folder there. Let me know when you’re ready, and I’ll have a closer…

Hey @Glop, hope you don’t mind if I jump in. At the time, it’s only possible to do this via the web/mobile app, as Hannah mentioned above. Whether or not this is something that’ll return to the desktop app as an option in the future, I’m afraid we can’t provide much info on.

Thanks for posting about this here, @"CFGtech"! Do you happen to use Dropbox Badge, by any chance? Other than that, can you let me know what’s the syncing status and app version of your Dropbox app at the moment? Feel free to ping me, when you’ve got more info.

Thanks for posting here on our Community, @"DenRad"! Your feedback is truly appreciated and I’ve passed all of your comments to our team, as well. If you need something else, I’ll be around the forum.

Hey @"Blud", can you send me a screenshot of what you see exactly? We’ll go from there.

Hey @"ImgnPixel", sorry for jumping in. To make sure I got it right, this folder isn’t saved within another shared folder, correct? Are you still unable to see the “Unshare” button even on another browser?

Thanks for your post, @"funwin". Does the same thing happen on different browsers, or even, an incognito window? You can attach your screenshot here by clicking on the camera button that’s located in your message box. Keep me in the loop for any updates.

Instead of signing out of the Dropbox app on that device, which is no longer possible, you’ll be doing this via the page Hannah linked above. You can even delete the local Dropbox folder that was created on that device this way (so, you don't need the physical computer to take any actions on it). As for the device you’re…

Hi @"NZ Adam", thanks for your post. To clarify, did you also check with your colleague and she never sent that email on her end indeed? As for the actual file on your Dropbox account, can you select it (by clicking on the square button next on its left side) and send me a screenshot of what you see then? Ping me when…

Hey @"Skymark"! Can you send me a screenshot of what you see exactly, when trying to copy your files? It’d really help to have a visual in this case. 

Hey @"EricTabet"! Thanks for posting on our forum about this. Can you send me a few screenshots of what you see on your end, while not in compatibility mode, so that I can have a look? More specifically, I’d like a screenshot of your Dropbox app version and current syncing status, as well as a screenshot of the OS version…

Hey @"gbeck100" and @"ctyrider", thanks for posting here. @"ctyrider", can you also send me a screenshot of the current Dropbox folder location you see under the Sync tab of your app preferences here? I'll be able to further help this way.

Thanks for posting on our forum today, @"Fred O."! The files that you’ve added/updated via your old Windows 10 device, can they be found on your Dropbox account online? Can you clarify what’s the syncing status and app version of the Dropbox app on your older computer? We can further check this after that.

Thanks for posting on the Community, @"awtravis77". Can you clarify if, when your other device crashed, it had synced everything online to your Dropbox account at that point? Can you see all of your latest updates on www.dropbox.com? Let me know and we’ll go from here.

Hey @"Drykon"! Welcome to our forum. The shared link is throwing the same error on an incognito window, as well, right? Do you have any other links that have the same issue, or is it the only one? Other than that, I’d suggest checking with the owner of the link (in case that’s possible), just to make sure they haven’t made…

Thanks for letting us know about this here, @"deditonmulodden". To my understanding, you also inserted your name and email address, but when hitting the “Upload” button, nothing happened, correct? In general, you should be seeing the progress of your files being uploaded indeed and when the upload is complete, there should…

Hey @"Pine Man"! In general, Client Release Builds post automatically, but in this case, this was temporarily interrupted due to the recent forum update that took place this week. The team is looking into this, so the next build updates should resume soon. As for the latest stable build, this is 212.4.5767 indeed.

Hey @"Aumen"! Thanks for your post and the screenshot you’ve uploaded. Is this something you see across all browsers or in incognito mode? The owner of the shared link hasn't deleted the folder/file it links to in the meantime, correct? Let me know once you have more info.

@RonNL60, can we log a ticket for you as the next step? It’ll be easier to investigate this way.

Hi from me too, @"raniabys"! Do you mind if we log you a ticket and investigate internally? We can contact you to the email address you see here.

Hey @"Dtst", hope you don’t mind if I jump in. Have you looked into your email’s spam folder and there’s nothing there? Have you also double checked to make sure you have no other devices currently linked to your Dropbox account? If you do, you can look into the Notifications section for the one-time code. Another thing…

If relaunching your Finder didn’t help much, then I’d suggest performing an advanced reinstall next. Let me know if there’s any difference after that.

This is quite an odd behavior indeed, lotusadmin. If you don’t mind me asking, the new personal folders you’re creating to test this, are they located in your root Dropbox folder or are they saved within other folders? If the latter, please test this with a folder you’ve created directly in the root Dropbox and let me know…

Hi @"Kathy O", sorry to jump in. You can attach your screenshot here by clicking on the camera button, as shown below: The paperclip should allow you to attach links to the forum and not images/screenshots.

Hey @"MultiKoopa", thanks for your post. As a first, can you send me a screenshot of the pop-up you keep receiving? I want to have a visual and go from there. Let me know when you’re ready.

Thanks for the extra info, @"stuartstuart"! Appreciate all the details you’ve shared. Have you followed the steps provided here to perform an advanced reinstall?