Nancy Dropbox Community Moderator

@"lehestro", can you send me the ticket number of your support convo, so that I can take a look?

Salut @"Chapon" ! Veuillez noter que nous avons une section du forum dédiée aux messages en français, je vous suggère donc de poster là-bas à la place. Si vous souhaitez continuer en anglais ici, faites-le moi savoir. --------------- Hey @"Chapon"! Please note that we have a dedicated section of the forum for French posts,…

Thanks for the screenshot, @"ReRe2"! I see what you mean. Can you right-click on one of your folders, which says 0 bytes, and send me one more screenshot of the options you see then?

Hey @"jencloud"! Please reply to my email, when you see it, and we’ll go from there.

Thanks for posting here, @"David S.297"! If you’d like to add a customized logo, you can do so, but this is only possible after purchasing our Dropbox Replay add-on (for more info, please check out this Help Center article). Let me know, if you wanted something different though.

Hey @"descuidadad"! Can you clarify the OS version of the device that’s not eligible for File Provider at the moment? Other than than, I’d like to know what drive you currently have the Dropbox app installed on; is it an internal drive or an external one?

Hey again, @"CarlosC1515"! Can you also send me a screenshot of the merge fields in your template? I’d like to check everything and see if there’s any issue with the formatting that results in the error you’re getting.

Thanks for giving that a go, @"Nuber Lone"! One more thing I want to ask you, to have a clearer image of the issue, is whether you click on anything that’s Dropbox-related when launching your computer (like the Dropbox icon in your system tray, for example), right before the Dropbox folder opens in your File Explorer.

Thanks for clarifying. Can you also tell me the syncing status and app version of the Dropbox app he's running?

Thanks for all the screenshots! Appreciate them. Can you please try to set a file as online-only again now (if possible) and then, open it with VLC? Do you notice the syncing icon change at that point? The specific sync icons that you’re seeing next to your files usually mean that they files have been opened with a…

@"slawson2000", can you share a few more details with us? For example, is this something that just started happening on your desktop app or has it been an issue ever since you installed Dropbox on your computer? Can you send me a few screenshots of what you see on your end?

@"ReRe2", you should be seeing sync icons next to your files in the Dropbox folder. Can you check out my reply here and provide me with the requested info? We can further check this, this way.

Welcome back to our Community, @"Frank P E."! If you’re looking for the offline installer of our latest app version, you can find it here. Other than that, you can find all of our installers (for each app version) on this page. Let me know if you need something more.

Hope it’s OK if I jump in, Geraldine. What’s the current syncing status of your Dropbox app? Has it changed at all, since you posted this?

This isn't possible either, @"mariangpongiangela". Each shared link can only be deleted/edited individually at the moment.

Hey @"mariangpongiangela"! Sorry for jumping in. If you go to the Links tab Megan attached above, you’ll see a list of files and folders. These are your own files/folders for which you’ve created shared links. You won’t be able to see the shared links created by other users/accounts, as these aren’t saved on your Dropbox…

Hi from me too, @"Nuber Lone"! Since a new Dropbox app version has been released in the meantime, can you update your app from this link and tell me if the same thing is still happening after that?

Hmm, I see. Can you send me one more full screenshot of the options that appear when selecting the image? I’d like to have a look and see what else we can try after that.

Thanks for updating me, Caleb! On your first screenshot, there’s a little square at the top left part of the photo you were seeing; can you please click on that square to select the photo and let me know if the “Delete” button appears then?

I’m sorry to hear about this, @"Caleb C.1". Can you send me your ticket number here? I’d like to locate your support request in our system and take a look. Other than that, I'd like a screenshot of what you see on your Dropbox account when trying to delete the file in question. Keep me posted.

Thanks for clarifying! v214.3.5170 is our beta app version, which is experimental; did you install it to test if the issue would persist? I’m just asking because I can see you were running the stable version initially. Are you still having issues if you disable "Early access" from here and go back to the stable version?

Thank you for clarifying. What’s the Dropbox app version that your app’s running on both your devices?

Hi from me too, @"ReRe2"! Can you send me a screenshot of what you see in your local Dropbox folder? Are you also missing the Dropbox context menu options, if you right-click on your files/folders there? As for the link to the Backups folder, are you referring to this one perhaps?

So, after you enter your credentials, are you also being redirected to OneDrive, like the OP? If yes, can you send us a screenshot of what you see there?

Thanks for posting about this on our forum, @"CarlosC1515". If you haven't already, can you please take a look at this Help Center article? If you’re still having the same issue after that, I’d like a screenshot of the error you’re getting and a screenshot of the headers in your CSV file (please make sure to mask the rest…

Hey Walt! Hope you’re doing well. Besides the lack of email confirmation, do they/you see a confirmation that the files have been successfully added to your Dropbox account on the file request window (once the uploading is complete)?

@"Dbell654", sorry to jump in. After inserting your Dropbox email address and password, what do you see exactly? Are you getting any errors of any sort? Can you send me one more screenshot of what you see to have a complete image of the issue? Apologies if you’ve clarified this already.

Hope you don’t mind if I jump in, @"sfsam". Have you already tried reinstalling the Dropbox app, as well? If not, can you also give it a go and let me know about any updates?

Thanks for the ticket number! I could find it in our system and I’ve now left an internal note on your behalf. Our team should get back to you soon.

Hi again, @"Marshal mellow"! Are you still having trouble with this? Can you access your photos via another browser, as a test?