Nancy Dropbox Community Moderator

Welcome back to our Community, @"Jeremiah A.2". Just to clarify, are you referring to live photos uploading to Dropbox as .jpg files? I’ll be able to further help this way.

Hey @"lmalma"! Thanks for posting on our Community! Before reconnecting the Dropbox app to our servers, I suggest you double check your files in your local Dropbox folder and your online account once again to make sure you see the same file versions on both sides. This way, the Dropbox app should just re-index your files…

Thanks for posting on our forum, @"emendelson"! As a first step, can you send me a screenshot of what you see exactly under your app’s preferences? Please make sure that the current location of your Dropbox folder is also visible. Let me know when you’re ready.

Hey @"kc879"! If you go to your email address and locate the previous ticket I logged, are you still able to reply to it? If yes, a new ticket should be generated automatically with a new ticket number.

@"MONTYAGARWAL24", Dropbox can ban your public links for one of the reasons listed here. We can log a ticket for you here though and look into this further. Let me know if that’s alright.

Hey Ryan! Hope you don’t me jump in. Can you post here a full screenshot of the new error you’re getting now? I’ll be able to further help this way.

Hi from me too, @"mushanga"! As a free Basic account user, you should be able to use Dropbox Passwords indeed on 3 devices maximum. Are you able to use the Passwords browser extension normally or are you receiving a similar prompt there to upgrade your Dropbox account?

I’m glad I could help, @"FlexAssistance"! I’ll be here, if you need something else.

@"H. Hanyang", regarding your previous post, keep in mind that Walter’s previous suggestion to set up a new user profile on your computer with admin rights is purely for troubleshooting reasons and we don’t expect you to have a separate profile to run the Dropbox app. If you try this step though and it doesn’t help or if…

Hey @"HiloMuni"! Can you send me the ticket number you should’ve received from your convo with our support team? I’d like to check it first.

Thanks Daniel! Appreciate it. What I’d suggest, as the next step, is to unlink - relink your Dropbox app (basically, log out and back in again). However, before doing so, please make a copy outside of Dropbox of any files that haven’t synced to your account online in the meantime.

Hi everyone! This is something that should be fixed with v208. Can you all double check your Dropbox app version and let me know if you have the correct one and the issue still persists?

Thanks for the clarification! Is this something you experience on a different browser or via incognito window?

Hey @"MariaRATX"! Thanks for your post. Can you clarify what you mean when saying you didn’t turn off your laptop, but closed it instead? Did you put it in sleep mode perhaps? Was your computer still in the process of moving those folders over to Dropbox when you did this? Can you send me a screenshot of how the subfolders…

Hi @"uccio"! Welcome aboard our Community. Do you mean that your backup files can’t be deleted from your Backups page online? If yes, can you send me a screenshot of what you see exactly? Give me a nudge, when you’re ready.

That’s great to hear, @"dnemes"! As for the context menu options, you didn’t have any recent updates when it comes to your Windows OS, correct? I’m asking so that we can determine the next step.

Hi again, @"rajeshdpujara". What I’d like you to do next is to open an incognito window on your browser and go to https://www.dropbox.com/support/sign-in-issues WITHOUT being signed in to ANY Dropbox account. If you do this, you should be able to select an issue from the drop-down menu and follow the rest of the prompts to…

If you have multiple folders that have been removed from the app via selective sync, you can select them again one at a time, wait for them to sync and then make them online-only. After they’re made online-only, it should be their placeholder showing on the Dropbox app and it won’t take much space from your hard drive.

Hey @"Ilanga Eyewear"! Thanks for posting here today. Does this happen at Excel for the web on www.dropbox.com or while you edit your Excel files via the desktop app instead? Can you send me a screenshot of what you see on your end before refreshing the page and after? Feel free to hide any other data that may be showing.…

Welcome back to our Community, @"MasterOfDragon"! Hope you’re doing well. In general, keep in mind that selective sync and setting your files as online-only/available offline are two separate features whose goal is to save up hard drive space on your computer (while using selective sync totally removes a folder from the…

Hi from me as well, @"dnemes"! About the folders that don’t appear locally on your Dropbox app, have you also double checked their names to make sure they don’t contain any of the characters listed here? As for the issue with the missing context menu options, did you recently update your computer’s OS? If not, I’d like you…

Hey @"Lettuce1"! From what I can see, your request is currently being handled by our advanced team. Please rest assured they’re looking into your case and they’ll get back to you as soon as possible.

Thanks for clarifying! In this case, there’s no admin indeed and you can access the Dropbox account and all its settings just by signing in with the email address and password. However, please keep in mind that, since this is a personal account, sharing it with other users goes against our Terms of Service and it could…

Hi again, Daniel! Can you clarify the current OS version of your Mac computer? Other than that, I’d like you to go to the Sync tab of your app preferences and send me a screenshot of your Dropbox folder’s location.

Hey @"debbieo", thanks for your post and I’m really sorry to hear about your admin. When saying you have a Basic account, are you referring to our free plan, by any chance? Are you being charged for any Dropbox subscriptions? Is the account in question the one you’re currently logged into at the moment (under this email…

Thanks for the details you’ve provided, Steve, as well as the screenshots! After cancelling your Dropbox plan, did you check your linked to Dropbox email address? Have you received any confirmation there that your trial has been cancelled? Make sure to also check your spam folder, if nothing is showing in your email’s…

Thanks for the screenshot, @"EB10"! Appreciate it. Can you ask your client to unshare and reshare those files with you? I’d like to see if the behavior will persist then. If that’s not possible though, which I can understand in this case, let me know and we’ll try something else.

Thanks for the screenshots, Hester! When saying your IT man deleted some parts of the program in the registry, do you mean that he performed an advanced reinstall, as described here? Apart from that, do you happen to run any antivirus/firewall or VPN programs on your computer(s)? If yes, can you disable them temporarily…

@"Wilson6", can you send me one more screenshot of what you see at your “All files” page here, when trying to access your files? You also mentioned previously (at this post) that you could see something when accessing Dropbox via your Photos page here (let me know if I’ve misunderstood something though). I’d like us to…

Hi from me as well, @"rajeshdpujara"! Can you try to log out of your Dropbox account once again and sign back in by using your email address, like you originally did? Are you still being asked to insert a new code that’s sent to your email address (this is a one-time code that’s separate to the 4-digit PIN you mentioned…