Nancy Dropbox Community Moderator

Hey @"David Hwang"! To make sure I got this right, you edit the file locally on your computer, and the Dropbox app doesn’t sync your updates to the web. Correct? Is this happening with a specific type of files or with any file you edit nonetheless? Feel free to send me a screenshot of what you see after editing the file(s)…

@"tadashi1", can you please try a basic reinstall of the Dropbox app as well, and let me know if it helps?

@"sbahles", can you reinstall the Dropbox app on your computer, in case you haven’t tried this already?

Thanks for posting this here, @"MandyWang"! Can you post a screenshot of the error you’re receiving, so that I can take a look? Can you also test this via a completely different browser (if you haven’t already) and let me know what you see? Keep me in the loop for more updates.

Are you having this issue only when clicking on the “Settings" option? I’m also attaching here a link to the Settings page directly. Are you still experiencing the same issue, if you click on it?

Hey @"tech1enterprise", welcome to our Community. Please keep in mind that Dropbox Vault is no longer an available feature (as of 03/04/2025). However, any files you previously had saved within your Vault should now be found in a regular folder on your Dropbox account. For more info, please check out this Help Center…

Hey @"Umair R."! I double checked this with our team in the meantime, and they also mentioned that this is mostly related to Apple rather than Dropbox (since the app is working normally otherwise). A few more steps you can try in the meantime are these ones: Add Dropbox to Firewall Exceptions: - If disabling Private Relay…

Thanks for posting this here, @"amm1625". Have you tested this via a different browser and you keep seeing the same thing? If you do, please send me a screenshot of where you click on and what you see exactly when the page reloads. I’ll be able to further assist this way.

Thanks for posting on our forum today, train. If a lot of people tried to access and download the files from your shared links, then it's quite possible that your sharing activity would be paused (please also check this Help Center article for more details). Since you mention not using all of your daily bandwidth though,…

Hey @"Frank P E.", welcome back. What you mention sounds correct indeed; if you make a file available offline, edit it and then, you want to make it online-only again, you’ll need to change its status manually (with the steps that are mentioned here). I’ll be here, if you need something else.

Thanks for the screenshots! As Jay mentioned above, I’m afraid we can’t help much in this case, as this has to do with the way the link appears in a third-party app. Please let me know though if your users are still having issues with viewing your shared links without downloading Dropbox first.

Hey again, @"Pflugerbill 3703"! Can you please check my post here and let me know what you find? Thanks!

Hey @"Pflugerbill 3703"! Can you let me know the syncing status and app version of the Dropbox app on your laptop? If you’re missing entire folders from your computer, can you have a look at your selective sync settings to make sure they’re not unchecked?

Hi again, @"HuaDeity_"! When it comes to account security matters, we’re unable to discuss them in public, for the safety of all our users. We’ll be happy to go ahead and create a new ticket with the current email address that’s linked to your Community profile, though. We can further assist internally this way.

Welcome back to our forum, @"SM14"! Can you clarify the current syncing status and app version of your Dropbox app? Is your Dropbox app still running the 199.4.6287 version, or have you updated it to a different one in the meantime? What other steps have you tried so far to fix the issue? Finally, you mention both Windows…

Thanks for clarifying that! Just to clarify, have you already checked your Shared tab and the folder can't be found there either? If that's the case, is there any chance they've shared the folder with a different email address? Other than that, they can try to send you a shared link to the folder with edit permissions. 

@"AB SA", can you provide me with a full screenshot of what you see on your end? I'll try to guide you this way.

@"Dontee332", can you send us a screenshot of what you see on your end perhaps? Please make sure to cover your device’s username, if it’s showing.

@"sargan", did you ask the users and they said there’s no option to continue with downloading only? In this case, I’d like a screenshot of what they see exactly on their end, so that I can check this further.

Hey @"Michellemercado"! Thanks for posting here. Have you checked your email address’s spam folder and the shared folder invitation can’t be found there either? Other than that, you can visit the Shared tab of your web Dropbox account here and add this folder to your account this way. Let me know if that helps.

Thanks for posting here, @"edrob"! When saying “share email”, are you referring to the members of your shared folder perhaps? If you just temporarily delete the folder from your Dropbox account, it’ll still remain shared with the rest of the members. As for the option you don’t see, are you following these steps to unshare…

Thanks for the screenshots, @"Michael L.43"! Can you go ahead and reinstall the Dropbox app on your computer? If this doesn’t make a difference, please perform an advanced reinstall instead. Let me know how it goes.

Hi @"JuergenLandes"! Thanks for your post. Can you send me a screenshot of what you see when opening your File Explorer > Dropbox folder, so that I may have a visual? As for the folders you’re not seeing on your desktop app, have they been unchecked in your selective sync settings here? Let me know when you have more info.

@"Paul C.32", can you try to post your screenshot here again by copy pasting it in your message box instead? Do you still receive the same error message?

Thanks for the screenshot! It looks like your Dropbox folder currently contains more than 300k files within, which could be the culprit for the performance issues you’re having (you can also read more details here). If you have any large folders that you don’t need synced locally, can you please remove them from the…

No worries, @"knewtoit"! You can post your screenshot here later.

Welcome to our forum, @"knewtoit"! Do you happen to have any screenshots of what she sees on her end exactly? It’d really to have a visual and check this further. If she’s seeing the blue circle syncing icon next to the file, then it may still be syncing. Feel free to send over a screenshot of that, too. Can you also…

Thanks for letting us know about this, @"Wendy Craig"! Can you clarify the current syncing status and app version that you see on your Dropbox app? I’d also like you to right-click on your local Dropbox folder, go to the “Get info” option from the drop-down menu and send me a screenshot of the next window you’ll see. If it…

Hey @"knathan001", thanks for posting on our forum. If you click on the Share button (next to the avatars of the Paper doc members at the top right corner of the screen) and then click on the “Who can access” hyperlink next, can you see the name of this user on the list? If you can, please select the “Can view/edit” option…

Thanks for that! To have a clearer image of the issue, I’d suggest letting the app finish its syncing first. However, since you mentioned you’re running low on hard drive space, does the Dropbox app seem to be making any progress with the syncing or is it stuck?