Nancy Dropbox Community Moderator

Thanks for your post, @"funwin". Does the same thing happen on different browsers, or even, an incognito window? You can attach your screenshot here by clicking on the camera button that’s located in your message box. Keep me in the loop for any updates.

Instead of signing out of the Dropbox app on that device, which is no longer possible, you’ll be doing this via the page Hannah linked above. You can even delete the local Dropbox folder that was created on that device this way (so, you don't need the physical computer to take any actions on it). As for the device you’re…

Hi @"NZ Adam", thanks for your post. To clarify, did you also check with your colleague and she never sent that email on her end indeed? As for the actual file on your Dropbox account, can you select it (by clicking on the square button next on its left side) and send me a screenshot of what you see then? Ping me when…

Hey @"Skymark"! Can you send me a screenshot of what you see exactly, when trying to copy your files? It’d really help to have a visual in this case. 

Hey @"EricTabet"! Thanks for posting on our forum about this. Can you send me a few screenshots of what you see on your end, while not in compatibility mode, so that I can have a look? More specifically, I’d like a screenshot of your Dropbox app version and current syncing status, as well as a screenshot of the OS version…

Hey @"gbeck100" and @"ctyrider", thanks for posting here. @"ctyrider", can you also send me a screenshot of the current Dropbox folder location you see under the Sync tab of your app preferences here? I'll be able to further help this way.

Thanks for posting on our forum today, @"Fred O."! The files that you’ve added/updated via your old Windows 10 device, can they be found on your Dropbox account online? Can you clarify what’s the syncing status and app version of the Dropbox app on your older computer? We can further check this after that.

Thanks for posting on the Community, @"awtravis77". Can you clarify if, when your other device crashed, it had synced everything online to your Dropbox account at that point? Can you see all of your latest updates on www.dropbox.com? Let me know and we’ll go from here.

Hey @"Drykon"! Welcome to our forum. The shared link is throwing the same error on an incognito window, as well, right? Do you have any other links that have the same issue, or is it the only one? Other than that, I’d suggest checking with the owner of the link (in case that’s possible), just to make sure they haven’t made…

Thanks for letting us know about this here, @"deditonmulodden". To my understanding, you also inserted your name and email address, but when hitting the “Upload” button, nothing happened, correct? In general, you should be seeing the progress of your files being uploaded indeed and when the upload is complete, there should…

Hey @"Pine Man"! In general, Client Release Builds post automatically, but in this case, this was temporarily interrupted due to the recent forum update that took place this week. The team is looking into this, so the next build updates should resume soon. As for the latest stable build, this is 212.4.5767 indeed.

Hey @"Aumen"! Thanks for your post and the screenshot you’ve uploaded. Is this something you see across all browsers or in incognito mode? The owner of the shared link hasn't deleted the folder/file it links to in the meantime, correct? Let me know once you have more info.

@RonNL60, can we log a ticket for you as the next step? It’ll be easier to investigate this way.

Hi from me too, @"raniabys"! Do you mind if we log you a ticket and investigate internally? We can contact you to the email address you see here.

Hey @"Dtst", hope you don’t mind if I jump in. Have you looked into your email’s spam folder and there’s nothing there? Have you also double checked to make sure you have no other devices currently linked to your Dropbox account? If you do, you can look into the Notifications section for the one-time code. Another thing…

If relaunching your Finder didn’t help much, then I’d suggest performing an advanced reinstall next. Let me know if there’s any difference after that.

This is quite an odd behavior indeed, lotusadmin. If you don’t mind me asking, the new personal folders you’re creating to test this, are they located in your root Dropbox folder or are they saved within other folders? If the latter, please test this with a folder you’ve created directly in the root Dropbox and let me know…

Hi @"Kathy O", sorry to jump in. You can attach your screenshot here by clicking on the camera button, as shown below: The paperclip should allow you to attach links to the forum and not images/screenshots.

Hey @"MultiKoopa", thanks for your post. As a first, can you send me a screenshot of the pop-up you keep receiving? I want to have a visual and go from there. Let me know when you’re ready.

Thanks for the extra info, @"stuartstuart"! Appreciate all the details you’ve shared. Have you followed the steps provided here to perform an advanced reinstall?

It was my pleasure, @"Fabio C.", don’t mention it. If you need something else, I’ll be right here.

Thanks for letting us know about this here, @"stuartstuart". Can you clarify what you mean when saying the animation starts, but not your desktop app? Can you send me a screenshot of what you see to make sure I didn’t misunderstand anything? I’d also like to know what steps you’ve tried so far, so that we can try something…

Hey @"myguymo" and @"Patreon_JuanpiAMVs"! Thanks for reporting this here. Out of curiosity, is this happening for a specific folder on your account (for which you’ve created this shared link)? Have you generated shared links for other folders and you see the same thing? Have you both tried an incognito window? Let me know.

Can you send me a screenshot of what you see in your Finder > Dropbox folder?

@"Fabio C.", what do you see when following the steps I sent you previously? Can you send me a screenshot perhaps?

It’s possible! Due to the size of the folder, it could have taken longer to delete everything from our servers, but I’m glad all is settled now. I’ll be here, if you need something else.

Hey @"llanquin", sorry for jumping in. Can you clarify the current syncing status and app version of your Dropbox app?

Hi @"DLR1951", thanks for posting here today. Can you open an incognito window on your browser, access your shared link from there (without being logged into your Dropbox account) and send me an example screenshot of what you’re seeing? Feel free to send me a screenshot of what you see on your account as well, when…

Thanks for your post, @"WreckItTim1", and for trying all these troubleshooting steps. Can you test this via an incognito window to double check if the behavior persists there, as well? The issue could be lying in the folder’s size, like you also suggest. Another option would be to restore this folder instead and then…

Hi @"Alex Kasper", and thanks for posting here today. Are the files you’re referring to online-only perhaps? If yes, you need to select them, right-click on them and select the “Make available offline” option to sync them locally on your desktop app (to do this for all your Dropbox files, you can right-click on your local…