Nancy Dropbox Community Moderator

Hey @"msyfla"! Did you get the chance to check out my previous post perhaps? 

Hey @"Neurad1", do you mean that you selected your files to be online-only, while setting up the Dropbox app, and they’re still available offline? What if you right-click on your local Dropbox folder, and opt for the “Make online-only" option? Does that seem to work?

Hey @"Umair R.", since this is related to the interference between Dropbox and a third-party app, I’m afraid there’s not much we can suggest here. I’ll leave this thread open though, in case another user has found a workaround to make the two work seamlessly together.

Hi from me too, @"SpencerEditor"! Can you please check the syncing status of your Dropbox app and let me know how many files are left till it’s done syncing?

@"mmo", can you also send me a screenshot of what you see under the Sync tab of your Dropbox app preferences?

@"eltdonehealth", can you send us a screenshot of what you see exactly when trying to edit the Excel file?

@"adam1111", I’d like you to try something else as a test. If you have the Dropbox mobile app installed on your device, please search for one of the Paper docs you’re missing; are you seeing its current filepath in the results? If you do, please tap on the ellipsis icon with the three dots next to it and choose the option…

Hey @"ironfrown", do you mind sending over a few screenshots of what you see on your end? We can check them out and see what else you can try.

Thanks for letting us know about this, @"Russ147". Let’s have a look. To clarify, you were accessing your Dropbox account via www.dropbox.com both yesterday and today, but your files were visible on your web account last night, correct? Have you checked your Events page here? If yes, do you see any events that would…

Thanks for checking, Geeta! The little arrow I was referring to is the one in your system tray, next to the OneDrive icon and your language settings at the bottom.

Hey @"Devina W"! Please check your email address, when you have the time, and reply to my message. I can further assist you there.

Hi from me too, @"Geeta Sadashivan"! From your screenshot, you don’t seem to have the small Dropbox icon in your system tray (at the bottom right corner of your screen, next to your clock settings); this means that the Dropbox app is most likely not running, which is why you don’t see the Dropbox options when…

Thanks for that! I’ve removed the shared link just in case, since this is a public forum. Can you open a file request for her instead and ask her to upload the files once again? You can choose the folder you'd like the files to be uploaded to while creating the file request. Let me know if that works instead.

Thanks for these screenshots, @"ghettomuppet", as well as for taking the time to log a new ticket again. Since you’re still having an issue doing so, we can go ahead and log one for you instead. Can we contact you to the email address you see linked to your Community profile here?

Hey @"mkrabach", thanks for posting on the forum today. Can you clarify what type of Dropbox link you sent her exactly? Did you open a file request or did you share an entire folder with her own Dropbox account? Give me a nudge, when you have more info.

Thanks for your post, @"lifejunky", and for the feedback you’ve shared here. Since I understand how this affects your work, I’ve transferred your comments to our team as well, so that they can see them. Feel free to ping me, if you need something else.

Thanks for posting on our forum today, @"gwkaleh"! From what I get, you’ve already checked your Deleted files page and you don’t see neither the folder, not the files that have disappeared from your Dropbox account, correct? When saying the activity doesn't show this folder, are you referring to your Events page here?…

Hey @"ghettomuppet", please keep in mind that we don't have any account visibility on the forum. While we can provide general guidance and troubleshoot based on what you describe, it’s still necessary to open a ticket when further investigation and account-specific info are required. Also, phone support is currently…

Thanks for your post, @"Festernaecus". Can you clarify the current app version of your Dropbox app? If you restart your device and attempt to add a small file via the Dropbox app again, is it still taking a long time for it to upload? Let me know. 

Hey @"Alamanda"! Thanks for posting here. Just to clarify, you can’t see this file if you go to www.dropbox.com, right? What’s the size of the file in question and what’s the current syncing status and app version of the Dropbox app on your new device? Let me know.

Hey @"nraihani", apologies if you’ve mentioned this already, but what other steps have you tried so far? Have you completely uninstalled the Dropbox app, restarted your device, reinstalled it and the issue persists?

Hey @"Grl4Sprt"! If you quit the Dropbox app and the issue persisted, then I also believe that this has to do with a third-party app. However, I’m afraid we can’t provide much info on that; you’ll need to check what apps are running in the background when you receive this error message.

@"eferrariph", sorry to hear the issue still persists. Can you send me a screenshot of what you’re seeing on your end exactly? I’d also like to know the current syncing status and app version of your Dropbox app.

Sorry for jumping in, @"bgillespie12". Even if you chose the “Hide my email” option, you should still be receiving all of your Dropbox emails to the actual email address that’s linked to your Apple ID (unless you disabled email forwarding). Can you take a look at this article from Apple and see if you can turn off the…

Hey @"madreocho"! I’m sorry to hear that happened. Can you you send me a full screenshot of what you see exactly when trying to delete this file from your Dropbox account? If there’s any personal info on the screenshot, please make sure to mask it first. Let me know once you’re ready.

Hi @"msyfla"! Hope you’re doing well. Just to clarify, are you searching for files on www.dropbox.com and you’d like to see the filepath of the file/folder you’re looking for in the results? I’m asking because, if you’re referring to the Dropbox mobile app, you should be seeing this option already. Let me know.

Thanks for posting here, @"JMBand"! Can you clarify how you’re backing up files to your external hard drive exactly? Are you manually creating copies of your files and saving them on your external hard drive? Also, when saying you use the Dropbox cloud, are you referring to the desktop app you’ve installed on your computer…

Hey @"GBV_123"! You can see more details on using the eID feature with Dropbox Sign here. Let me know if you have further questions after that.

Hey @"allenvor", have you also checked the Trash folder on your Mac device, and there’s nothing there? Do you see any “Files on my computer" or "Files in Dropbox” shortcuts on your local device that redirect you to your missing files?

Hey @"RelevantSalience", sorry for jumping in. I’m afraid this isn’t something we can provide much support on. As a result, I can only suggest testing this with a small size of files to see how it works for you and if it helps with what you’d like to achieve.