Nancy Dropbox Community Moderator

Hey @"jessicaemking", hope you don’t mind me jump in. Can I open a new ticket for you, so that we can check this further? I can message you to the email address you see here.

@"Chris P.23", can you clarify your Dropbox app’s syncing status and app version, as a first step?

Thanks for that, @"tjshemdbx"! Can you clarify what steps you’ve tried so far, so that we can guide you from there?

No worries, @"Megatonsohrab"! I’m glad you were able to upload your files in the meantime. Out of curiosity, did you test this from a different browser/incognito window at any point? I’d like to see if that helped at all.

Can you send me a screenshot of the settings you see on your end? Just to have a visual and guide you from there. You can attach it here by clicking on the following camera button in your message box: Did you insert your memory card in the meantime and your photos were still uploaded to Dropbox?

Thanks for updating me, @"AndreasTheMachine"! Can you clarify what’s the current syncing status you see on the Dropbox app? Other than that, you can also give these steps a go.

Hey @"PJG343"! I can also see your reply to Hannah. Rest assured she’ll get back to you as soon as possible and further assist.

Hey @"macotek"! I've just logged you a ticket, so that we can check this internally.

Welcome back to the Community, @"Graeme T.1"! Can you send me a screenshot of what you see on your end? I'd like to have a visual of what's happening exactly. Is it that the desktop app’s syncing status seems to be stuck at a specific file count or are you having other issues? Let me know.

Thanks for sending us your ticket number, @"mitgeek"! I checked it on my end and could locate your convo with our support team. I’ve left them an internal note on your behalf too, so that they may reach back to you soon.

Hi from me too, @"earthangel4peace". You can open your local Dropbox folder > Camera uploads and press Ctrl A on your keyboard to select all files at once. After all of your files have been selected, press Ctrl C (to copy) or Ctrl X (to move), go to the location you’d like to move them to and then press Ctrl V.

Hi again, @"DavideLeo"! I’ve just emailed you directly. Please reply to my message, when you see it in your email’s inbox/spam folder and we’ll go from there.

Sorry to hear this happened, @"Ashley Remon ". Can you clarify the file extension of the video files in question? What about their size? If you haven’t tried this yet, can you also open an incognito window on your computer and download one of the videos from there? Do you experience the same issue?

Thanks for double checking! As the next step, I can take you to ticket, so that I can have a look at your Dropbox account and see what else may be happening.

Thanks for the screenshot, @"DavideLeo"! Can you have a look at this Help Center article (where the ineligible status is mentioned) and let me know if any of these cases could be true here?

Hey @"DavideLeo", can you send over a screenshot of what you see on your end, while hiding any email addresses that may show?

Hi @"tjadapej"! Hope you’re doing well and thanks for your post. What’s the current syncing status and app version of your Dropbox app? Also, when saying that you had your device restored, after being backed up, can you send me a few more details on what you mean there? I’d just like to understand what could’ve affected…

안녕하세요 @"woong"! Dropbox 앱을 삭제했다가 다시 설치해 보았는데도 문제가 지속되나요? -------------------- Hey @"woong"! Have you also tried uninstalling and reinstalling the Dropbox app and the issue persists?

Hey @"robromijnders", can you send me a few more details on this? Do your files appear as 0 bytes across all devices and Dropbox platforms? What type of files are you having this issue with and when did the issue start for you?

Thanks for sharing more details, @"zacofresh". You mentioned in your first post that you couldn’t get the code to log in. Can you send me a screenshot of what you see exactly when trying to sign in to one of these Dropbox accounts, so that I can take a look? Please make sure to hide your email address first, if it’s…

I understand what you mean. I’ve passed all of your comments to our team as feedback in the meantime, so that they can take this into account.

Hi @"AndreasTheMachine"! Hope you’re doing well and thanks for posting here. I'm afraid I'm not really familiar with Microsoft Intune, so I can't provide much when it comes to its settings or something else that could've affected the Dropbox overlay icons there. However, there are couple of things that we can check…

Hi @"kwar13", thanks for posting on our Community today. First of all, I’d like to thank you for your feedback on this; it’s really appreciated. I’d also like you to have a look at this idea and let me know if it describes mostly what you’d like to achieve (if it does, please vote for it, as well). Let me know if that…

I’m sorry to hear about the situation, @"JoJ0_777". To clarify, does the option reappear when syncing has been resumed? Other than that, I’d like to know the current syncing status and app version of Dropbox on your computer.

Hey @"Andromfisk", hope it’s alright if I jump in. Due to security reasons, we can’t click on any external links here on the forum. Can you attach a few of these screenshots here by clicking on the camera icon in your message box?

Thanks for clarifying, @"Fourcuz". Do you have access to the email address you see on this page? I can log a ticket for you there and we can investigate this internally. Let me know.

Hey @"MrMoo", I found your ticket in our system and I can see our support team has reached you already. Can you please reply to their email, when you get the chance?

Hey @"fortinne". Is the Dropbox app currently up to date? What you can do now is pause the Dropbox app’s syncing, consolidate everything into one Dropbox folder (the one that’s currently syncing to your online Dropbox account) and then, resume syncing again.

Hey @"Sarahaha", hope you don’t mind if I jump in. Can you clarify which Dropbox app you’re talking about? Is it the desktop or the mobile app? If it's the mobile app, can you clarify the OS you're using? 

I’m really sorry to hear about your loss, @"zacofresh". Let’s see what we can do. To clarify, are these music files spread out on 3 different Dropbox accounts or are you not sure which Dropbox account they’ve been saved on? Are you being asked for a one-time code when using all 3 email addresses to sign in? Finally, have…