Nancy Dropbox Community Moderator

Thanks for posting here, @"edrob"! When saying “share email”, are you referring to the members of your shared folder perhaps? If you just temporarily delete the folder from your Dropbox account, it’ll still remain shared with the rest of the members. As for the option you don’t see, are you following these steps to unshare…

Thanks for the screenshots, @"Michael L.43"! Can you go ahead and reinstall the Dropbox app on your computer? If this doesn’t make a difference, please perform an advanced reinstall instead. Let me know how it goes.

Hi @"JuergenLandes"! Thanks for your post. Can you send me a screenshot of what you see when opening your File Explorer > Dropbox folder, so that I may have a visual? As for the folders you’re not seeing on your desktop app, have they been unchecked in your selective sync settings here? Let me know when you have more info.

@"Paul C.32", can you try to post your screenshot here again by copy pasting it in your message box instead? Do you still receive the same error message?

Thanks for the screenshot! It looks like your Dropbox folder currently contains more than 300k files within, which could be the culprit for the performance issues you’re having (you can also read more details here). If you have any large folders that you don’t need synced locally, can you please remove them from the…

No worries, @"knewtoit"! You can post your screenshot here later.

Welcome to our forum, @"knewtoit"! Do you happen to have any screenshots of what she sees on her end exactly? It’d really to have a visual and check this further. If she’s seeing the blue circle syncing icon next to the file, then it may still be syncing. Feel free to send over a screenshot of that, too. Can you also…

Thanks for letting us know about this, @"Wendy Craig"! Can you clarify the current syncing status and app version that you see on your Dropbox app? I’d also like you to right-click on your local Dropbox folder, go to the “Get info” option from the drop-down menu and send me a screenshot of the next window you’ll see. If it…

Hey @"knathan001", thanks for posting on our forum. If you click on the Share button (next to the avatars of the Paper doc members at the top right corner of the screen) and then click on the “Who can access” hyperlink next, can you see the name of this user on the list? If you can, please select the “Can view/edit” option…

Thanks for that! To have a clearer image of the issue, I’d suggest letting the app finish its syncing first. However, since you mentioned you’re running low on hard drive space, does the Dropbox app seem to be making any progress with the syncing or is it stuck?

Hey @"msyfla"! Did you get the chance to check out my previous post perhaps? 

Hey @"Neurad1", do you mean that you selected your files to be online-only, while setting up the Dropbox app, and they’re still available offline? What if you right-click on your local Dropbox folder, and opt for the “Make online-only" option? Does that seem to work?

Hey @"Umair R.", since this is related to the interference between Dropbox and a third-party app, I’m afraid there’s not much we can suggest here. I’ll leave this thread open though, in case another user has found a workaround to make the two work seamlessly together.

Hi from me too, @"SpencerEditor"! Can you please check the syncing status of your Dropbox app and let me know how many files are left till it’s done syncing?

@"mmo", can you also send me a screenshot of what you see under the Sync tab of your Dropbox app preferences?

@"eltdonehealth", can you send us a screenshot of what you see exactly when trying to edit the Excel file?

@"adam1111", I’d like you to try something else as a test. If you have the Dropbox mobile app installed on your device, please search for one of the Paper docs you’re missing; are you seeing its current filepath in the results? If you do, please tap on the ellipsis icon with the three dots next to it and choose the option…

Hey @"ironfrown", do you mind sending over a few screenshots of what you see on your end? We can check them out and see what else you can try.

Thanks for letting us know about this, @"Russ147". Let’s have a look. To clarify, you were accessing your Dropbox account via www.dropbox.com both yesterday and today, but your files were visible on your web account last night, correct? Have you checked your Events page here? If yes, do you see any events that would…

Thanks for checking, Geeta! The little arrow I was referring to is the one in your system tray, next to the OneDrive icon and your language settings at the bottom.

Hey @"Devina W"! Please check your email address, when you have the time, and reply to my message. I can further assist you there.

Hi from me too, @"Geeta Sadashivan"! From your screenshot, you don’t seem to have the small Dropbox icon in your system tray (at the bottom right corner of your screen, next to your clock settings); this means that the Dropbox app is most likely not running, which is why you don’t see the Dropbox options when…

Thanks for that! I’ve removed the shared link just in case, since this is a public forum. Can you open a file request for her instead and ask her to upload the files once again? You can choose the folder you'd like the files to be uploaded to while creating the file request. Let me know if that works instead.

Thanks for these screenshots, @"ghettomuppet", as well as for taking the time to log a new ticket again. Since you’re still having an issue doing so, we can go ahead and log one for you instead. Can we contact you to the email address you see linked to your Community profile here?

Hey @"mkrabach", thanks for posting on the forum today. Can you clarify what type of Dropbox link you sent her exactly? Did you open a file request or did you share an entire folder with her own Dropbox account? Give me a nudge, when you have more info.

Thanks for your post, @"lifejunky", and for the feedback you’ve shared here. Since I understand how this affects your work, I’ve transferred your comments to our team as well, so that they can see them. Feel free to ping me, if you need something else.

Thanks for posting on our forum today, @"gwkaleh"! From what I get, you’ve already checked your Deleted files page and you don’t see neither the folder, not the files that have disappeared from your Dropbox account, correct? When saying the activity doesn't show this folder, are you referring to your Events page here?…

Hey @"abc123123". Welcome to our Community and thanks for sharing your feedback with us. I’ve made sure your comments have been passed along to our team and they’ll take them into account. For anything else, feel free to give me a nudge.

Hey @"ghettomuppet", please keep in mind that we don't have any account visibility on the forum. While we can provide general guidance and troubleshoot based on what you describe, it’s still necessary to open a ticket when further investigation and account-specific info are required. Also, phone support is currently…

Thanks for your post, @"Festernaecus". Can you clarify the current app version of your Dropbox app? If you restart your device and attempt to add a small file via the Dropbox app again, is it still taking a long time for it to upload? Let me know.