Nancy Dropbox Community Moderator

@SFEJ, can you also check the current number of files in your local Dropbox folder for me? You can directly right-click on the folder and go to the “Get info” option from the menu. Other than that, is this a behavior you noticed after some sort of update, either from Dropbox or your OS?

Hi @KosyLoB! Thanks for posting here. If by other devices, you mean the desktop app(s) installed on other computers, then yes, you can definitely do that with selective sync. This feature will remove the folder of your choice from the devices you want and you’ll only be able to access it on the original computer and the…

Hi again, @jackybushell ! Did my previous suggestion help with the issue you were having? If not, please send over the info I asked for in my last post, and I’ll be happy to look into this for you.

Hey @eddyann! I’m chiming in here to make sure you saw Jay’s last reply. Let us know, if you need more assistance.

Hi @Adrian R.1, and thanks for your post. As this isn't a standard method for launching the Dropbox desktop app, I’m afraid there isn't much we can contribute in order to troubleshoot this further. However, I’m leaving this thread open for you, in case there’s another user that can provide more input here. Let me know, if…

That's great to hear, @IngridW! Do you want to share your solution with us here, in case another user is having a similar issue?

Hi from me too, @IngridW! If you open another browser on your computer, and go to your Backups page, do you still see a backup there taking up space? If yes, can you try to delete it once again and let me know if you experience the same behavior?

Hey @jmichaelb! I wanted to double check if you had any issues while trying to copy and paste your screenshot here. Other than that, please let me know if you’ve had any updates since your last post. Thanks!

Thanks for that! If each deletion appears as a separate event, I’m afraid that it won’t be possible to restore them in bulk from the Events page, or filter the deleted items. However, can you please clarify whether you’ve double checked the rest of the subfolders you created? I’m wondering if the missing files were…

Hi from me too, @SErc! Can you use the search bar at the top part of your Dropbox account and look for this folder? Are you getting any results at all? Also, if you, or any of the other members have already reached out to our support team about this, please send me your ticket number(s) here, so that I can also check them.

Welcome aboard the Community, @Cornucopia! It sounds like your Dropbox account’s sharing has been interrupted due to one of these reasons indeed. To investigate this further, I’ve gone ahead and logged you a ticket. Please reply to it, as soon as you see it in your email’s inbox (or spam folder). See you there.

Hey David! To clarify, have you also tried tapping on the button next to “Copia link” (the one showing in your last screenshot)? If not, please try that and let me know how it works for you.

Hey @cpuyo! Thanks for your post. First off, can you clarify the app version that your Dropbox mobile app is running at the moment? You can double check this by going to your Account tab, tapping on the gear icon at the top right corner and scrolling all the way down. Other than that, I’d like your ticket number(s) from…

@XRom, to clarify, have you followed all of the steps mentioned here to perform an advanced reinstall? If yes, please let me know and we’ll go from there.

Hey @mike979! Let me jump in here, too. Can you copy and paste a full screenshot of what you see right after opening your Events page?

Hmm, I see. Are you able to locate the file on www.dropbox.com?

Thanks for posting this here, @Quilha! Can you have a look at this section of our Help Center and let me know if the info helps? If not, is there any chance that you had previously linked a different phone number to your main Dropbox account? Let me know, and we’ll take it from there.

Hi @anna_pochta74! Thanks for posting here. Can you let me know the Dropbox platform that you’re using to edit your txt files? Are you having similar issues with text files that aren't saved on your Dropbox account? Keep me posted.

Alright, thanks for the update @andrei_t! When saying that you’ve completely uninstalled and reinstalled the Dropbox app, do you mean that you performed an advanced reinstall, like the one mentioned here?

Thanks for the extra info! To clarify, are you able to see this document when going to your Dropbox account online here? In the meantime, you can also try clearing the cache of the Dropbox app to see if that helps. You can do this by going to the Account tab of your Dropbox mobile app and tapping on the gear icon at the…

@enaf_pcat, what happens if you switch to another browser and try out Jay’s previous suggestion again? Are you still unable to see the tag for a new Paper doc that you create, or the tags for your old Paper docs in general?

Hi from me as well, @cptste! If you wish, feel free to send me a screenshot of the email you received and I’ll take a look for you (just make sure you hide any personal info that may be showing).

@Triana Y., are you still having issues with the Dropbox mobile app on your Android device? If you are, don’t hesitate to let me know here.

Hey @Ingridking, I’m giving you a small nudge here to make sure you saw Jay’s last reply. Let me know, if you need anything else.

@Ken R.7, did you have the chance to check out my previous reply? Let me know, if you’ve had any updates in the meantime.

Are you still having the same issue, @hellofaxuser? If you do, please reply to Hannah’s questions and we can look into this together.

Hey @heyjude-2244, I’m pinging you here to make sure you saw Hannah’s last post. Let me know, if you have any questions.

Hey @baldoyler13, I’d still recommend that you follow Jay’s instructions here and perform an advanced reinstall, if you haven't already. We’ll be able to isolate the issue a bit more this way, based on the result.

Hey @polydigm. Thanks for posting on our forum today. I’ve made sure to pass your feedback along to our team. If there’s anything else you’d like to share with us though, feel free to let me know. Have a great weekend ahead!

Welcome to our Community, @pancevic! To clarify first, were you able to see all of your photos on your Dropbox account online within the span of the last 30 days? Or has it been a while since the last time you accessed them? Other than that, I’m afraid that it’s not possible to extend your file recovery window…