Nancy Dropbox Community Moderator

Hi @"fampietersen76", and welcome to our forum. Can you send me a full screenshot showing where you clicked on exactly, in order to upgrade your Dropbox account? Also, when saying that you paid for a Plus plan with 3 months extra, can you please clarify that? Did you encounter any sort of offer perhaps? If yes, I’d like a…

Hi @"Poppy17"! Did you see Hannah’s post and try her suggestions? Let us know how it went.

@"sthreatt", did you see Hannah’s previous message, by any chance? If you still need our help, please let us know more info on your experience and we can look into your request.

Hey @"devedsmith", I’m pinging you here to see if you need any further help with this, after seeing my previous message.

That works too, @"reginafaye"! You can delete it whenever you’re ready. If you need something else, feel free to give me a nudge.

Hey @"reginafaye", let me hop in here. If you check the syncing status of your Dropbox app now, does it state that it’s up to date? If it does, you can add a small file to your old Dropbox folder and check www.dropbox.com to see if it appears there (it shouldn’t, since that folder should no longer be syncing to your…

Hey @"SarahSwanston2026"! Have you made any progress with the issue you were having? Let us know if you need more help, and we’ll be happy to further assist.

Did you have the chance to perform the reinstall, @"Louis22"? Let us know of the outcome.

Hey @"pixi1235", I’m giving you a nudge here, in case you have any updates you’d like to share with us.

Hey @"Lenworth21"! Our team is currently looking into this; this is why we haven’t shared any updates yet. Whenever we know more, we’ll let you know here. Thanks for your patience!

Hey @"Steve T.21"! Any chance you still need our help with this? Let me know.

Hi again, @"IanMcK"! Sorry for the ping. I was wondering if you saw Hannah’s message and if it helped point you to the right direction. In case you're still unsure about the issue you're having though, please send us the info Hannah asked for and we can check this further.

Did you have the chance to check out the thread Walter shared, @"DaedalusWren"? Let us know, if it helped.

Hey @"RedRaselom13", I’m just pinging you here to see if you still need any sort of assistance. Let me know.

Hi @"rtheinz"! Thanks for your post today. Before troubleshooting this further, I’d like to ask you a few questions. First off, when saying that “you transferred everything over from the new one”, you mean that you moved files/folders from an old computer over to the new Dell device that you purchased. Correct? If yes, how…

Hey @"shaund23", can you let me know the Dropbox app version that you’re running at the moment?

I’ve opened a ticket for you, @"IgorF1", since we’ll need account visibility in order to investigate this further. Please check the inbox of your email address and reply back to my message, when you get the chance.

Were you able to resolve the issue you were having with your Dropbox referrals, @"AleGio"? If not, we can further assist.

Hi again, @"FunnyFrank"! Just circling back here to see if you read my previous post. Let me know.

@"DonnetteD", did you get to see Hannah’s reply by any chance? Let us know, if you need any further assistance.

Hey @"tlc328", hope you’re doing well. Did you manage to sync more folders to your desktop app with the steps Hannah provided?

Hey @"tal s.4", I’ve gone ahead and logged a new ticket for you, so that we can look into this together. Please reply to it, whenever you see it in your email address’s inbox.

Hey @"chernc", I’d like to follow up here, in case this is something you’d still like us to look into. Let us know.

Thanks for posting this here, @"OleChristen"! Do you happen to have any antivirus/firewall or other security programs enabled on your computer? If you do, I’d like you to temporarily disable them, as a test, and restart your device. If that doesn’t seem to make a difference, I’d like a screenshot of the cloud-symbol icon…

I’m sorry to hear this happened, @"Rich127". When removing the Dropbox app from your computer, did you also delete your local Dropbox folder and tried to re-sync everything from the start? Or did you relink your Dropbox app to an existing Dropbox folder? Had you used selective sync in the past, in order to remove folders…

@"devedsmith", out of curiosity, do all of these shortcuts point to the same Dropbox folder on your computer? If yes, can you right-click on them and send me a screenshot of the options you see?

Glad to hear that did the trick! Can you send me a screenshot of the online-only files that you mention, and a visual of how much space they’re taking up on your device? Is your Dropbox app stuck syncing 2 files, even if you restart your computer? Also, when saying that you closed the Dropbox app and it’s still running, do…

Hey @"dublindude", when saying that you’re having issues while downloading the files in batches, are you referring to the Dropbox website or the desktop app? Can you send me a screenshot of what you see exactly on your end?

@"Kevin W.19", did you get to see Hannah’s previous message? We’d like to know in case you’re still having the same issue, so that we can check this further.

@"4thAndFifteen", can you please follow these steps and let me know how it goes? -Click on the Dropbox icon from your Desktop and quit the application -Open your Activity Monitor from your Mac Utilities folder -Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the…