Nancy Dropbox Community Moderator

Hi from me as well, @Laurent C.5! Since there has been a new stable app version released in the meantime (v269.4), can you try to update your Dropbox app to that one (next time it connects)? I’d like to see if that’ll make a difference.

Welcome to the Community, @sschmidt! Hope you’re doing great. Can you copy and paste an additional screenshot of what you see at the Sync tab of your desktop app preferences? What I’d also like you to do is to add two different files to each one of these folders, and then check your Dropbox account online. Which one of the…

Thanks for your feedback, and for letting us know about this! I’ve passed this on to our team, so that they’re aware, too. If something else arises, feel free to ping me.

Hi @massimoazzolini! Thanks for your post. Can you send me a screenshot of where you see this exactly? You can copy and paste it here in this thread. I can have a look after that.

Hmm, yeah I see what you mean. In this case, Dropbox Plus wouldn’t allow you to set those permissions for your shared files/links.

@DropSeattleUser, can you follow the steps below (from this Help Center article) and let me know what results you get? Press Command + the spacebar on your Mac keyboard to launch Spotlight search. Search for Activity Monitor. On the drop-down menu that appears, click Activity Monitor. Click the CPU tab at the top of the…

Hey there! Can you try reinstalling the Dropbox app next, if you haven’t done so already, @kmgsr57? As for your current Dropbox plan, Standard has a team structure by default, so it’s not possible to change that I’m afraid. You can also visit this Help Center article for more info on your current subscription. The other…

Hi @Martin_Nograles, and thanks for posting this on our forum. Can you also send me a full screenshot of this page and the current plan you see? If you check your bank statement for the 07/25/2026, do you see an actual payment for Dropbox there? I’ll be able to further assist you this way.

Hi from me too, Johonna! Do you have any other third-party programs installed on your device, like Adobe for example? Can you see options for those when right-clicking your files (both inside and outside of the Dropbox folder)? I’d also like you to test a file outside of Dropbox, and let me know if Dropbox Transfer appears…

No, you don’t need to do this to activate the subscription. If you paid for a Dropbox plan, and the payment went through, then that should be it. I can see you’ve replied to my email; I’ll look into your case as soon as possible and keep you posted for any updates in the same email thread.

Hey @MartijnR! Thanks for the additional info and your screenshot. If you check your Dropbox email address (inbox/spam folder), you should be able to see a new ticket from me. Please respond back, and I’ll investigate this internally. Cheers!

In this case, I’m afraid there’s not much that can be done @Mawybee. Once the 30-day recovery window from your Dropbox plan is over, any deleted files are marked for a permanent deletion from our servers too, so our support team wouldn’t be able to restore those unfortunately. The only thing I can recommend is to check…

No worries, @ckassianides. Can you send me a screenshot of what you see on this page? I’d like to check the exact type of Dropbox plan you’re currently on, and see what else we can try together.

No worries! Can you follow these steps, and let me know if they help?

@NicoleHrabik, have you compared the email address you see here with the one showing under the Account tab of your desktop app preferences? Are they the exact same? Please note that even the difference of a dot in the email address means that you’re currently logged in to two different Dropbox accounts.

@DanielASolis, do you have any antivirus, or other security programs currently running on your device? Do you have any other third-party apps, like Adobe for example, for which you don't see the context menu options? Finally, I'd like to know if you can see the Dropbox Transfer option for any files outside of your local…

Hi from me too, @AtomHeartFather! Do you mean that the files are still taking up a lot of space on your hard drive, even after making them online-only? Or that you can still see them on your desktop app? Can you share with me the syncing status of your Dropbox app?

Thanks for letting us know about this on the forum, @yo_baby_sup. Do you mind sharing a screenshot of the error message you’re getting? You can copy and paste it directly here on the forum. Did you notice this behavior right after a Dropbox or OS update on your iPhone? That’ll help me assist you further.

Hi @Cloudsoverkorra! Welcome back to the forum. Based on your post, it looks like you’re running the beta app version (489.1) on your Dropbox mobile app, which is experimental. In this case, I’d recommend switching over to the stable app version instead (488.2), to see if that’ll remedy the issue. If you’re not sure how to…

Hi from me as well @wendyying_173938, and thanks for your post. From what I understand, your files/folders were deleted, because your Dropbox account went over-quota. Is this correct? If the files were deleted 5 months ago, I’m afraid that there isn’t something that can be done in this case. Once the files got deleted,…

Thanks for your post on the Community, @Maureen W.! If your old Dropbox folder is still on your external hard drive, then you can follow step 11 of the advanced reinstall steps mentioned here. Basically, you need to click on the “Advanced Settings" link during the sign-in process on the desktop app, and this will let you…

Hi @CDSmith55! Thanks for posting this on the Community. To clarify, did your mom both create a new Dropbox account on your computer and log in to the desktop app on your device? Or did she only sign up for a new Dropbox account there? Let me know.

I’m glad you were able to locate your missing folder in the end, @KW81! Don’t hesitate to give us a nudge, if you need something else.

Hi @KW81, I’m sorry to hear about your experience. Did you check your Deleted files page and Events? Are you able to restore your Dropbox files via those pages, or are you asked to upgrade due to lack of space? Regarding your files getting deleted in the first place, can you let me know when this happened exactly? From…

I’m afraid that this is the only option, if your Dropbox account doesn’t have enough space in order to accommodate this folder (which is necessary, so that you may download its contents). However, you can choose to pay only for one month and then cancel the subscription.

Hi @MarineOps! Thanks for your post on our forum. I’ve gone ahead and logged a new ticket for you, so that I can further help with your request. Please reply back to me directly from your Dropbox email address, when you see my email. See you there!

Thanks for the clarification! I appreciate it. Since the lack of Dropbox space seems to be the issue here, you’ll need to upgrade your Dropbox account to a paid plan, in order to have the storage to rejoin/restore this folder. If you don’t wish to keep a paid subscription after that, then you can choose to upgrade your…

Hi @AnthonyT! Thanks for reporting this on the Community, as well. From a look into your support ticket, I can see that you just replied back to our agent, so they’ll further assist as soon as they see your email. Since this has been escalated to our advanced team, I recommend waiting for their guidance (as they have…

No problem at all! I wish I had better news to share with you.

Thanks for following-up. If the files have been permanently deleted, then I'm afraid it’s not possible to restore them at all (either on your end, or by contacting our support team). That is because permanently deleted files are immediately removed from our servers, as well. What I’d recommend though is to search your…