Nancy Dropbox Community Moderator

Thanks for sending over the requested screenshot, Michelle! Have you tried to perform an advanced reinstall, by any chance? If not, please give that a go and let me know how it goes. Cheers.

Hi @"mwaters5" and @"ajborson", hope you don’t mind if I jump in here. @"mwaters5", can you please send me the ticket number from your case, so that I can have a look for you? @"ajborson", I'm sorry to hear the same issue still persists on your computer. Can you please provide a few screenshots of what you see on your end?…

Welcome aboard our Community, @"mikafox"! Since I understand that there’s a part of your error message that may be missing, can you send me a screenshot of the full error log perhaps, so that I can take a look? Besides that, I'd like you to clarify what's your device's exact OS. Give me a shout, when you’ve got more info.

Hi everyone, welcome to the Community and apologies for any delays. @"Sandman1001" and @"MRBUSBY", can you please provide a screenshot of the exact error you receive, so that I can have a visual? Also, @"mtesta" I’d like you to clarify what’s the exact OS version of your device. Finally, @"AppoCaly", just to make sure…

Hi @"bobhauert", welcome aboard the Community. You can check which Dropbox account is linked to your desktop app via the Account tab of your app’s preferences. In regards to your mobile app, you can check the Dropbox account that’s linked to it via your app’s settings, as well. In order to link your mobile app to the…

Hey @"Trish S.2", sorry to jump in. Have you checked the selective sync settings of your desktop app perhaps? There's a chance that this folder has been unchecked, so as to not sync locally on your device. Let me know what you find!

Hi @"2022pk", hope you’re doing well! I’ve moved your post here, since it seemed related to the topic discussed in this thread. If you’ve got any further questions though, let me know.

Hi @"haik", hope you don’t mind if I jump in. Since we don’t have much visibility over your Dropbox account’s details on the forum, I can open a ticket for you, so that I can check what’s going on. If you’re OK with that, let me know and l will message you to the email address that’s linked to your Community profile.…

Welcome back to the Community, @"Franco52"! Do you mind sending a screenshot of the “read-only” message you keep receiving on your end? Other than that, did you happen to clear the Dropbox app’s cache, before reinstalling perhaps? Let me know, and we’ll check things further.

Hey @"BC17", welcome to our Community! Can you clarify if you’ve already tried the offline installer of our latest stable app version as shown here? If you have, let me know, and we'll check what else may be happening.

Ciao @"AdeleFab", spero che tu stia bene! Se non hai un account Basic gratuito con più di 3 dispositivi collegati, puoi provare invece una reinstallazione avanzata e farmi sapere se il problema è stato risolto? Fammi sapere come va. ------------- Hi @"AdeleFab", hope you’re doing well! If you’re not on a free Basic account…

Welcome aboard the Community, @"Skiday"! Can you specify what’s the exact OS version of your device? Also, is there any chance that when the syncing icons disappear from your Dropbox folder, the desktop app isn’t running either on your computer? Let me know, and we’ll further check this.

I’m glad to hear the issue is resolved, @"l0uis"! Have a great rest of your week!

Hi @"Mushonim", hope you’re doing well! Can you please go here and send me a screenshot of the available space you see? Please check your screenshot, before uploading, to make sure there’s no personal info showing. Let me know when you’re ready.

I totally understand what you mean. The issue is that, if the advanced reinstall didn’t help resolve the issue, I’ll need to see more details on your account, in order to find the best next step. Since I don’t have any visibility over your Dropbox account here on the forum, I’ve sent you a new email to your Community email…

Sorry to jump in here, @"AndrewD2". Do you mind uploading a screenshot of what you see on your end perhaps? Please make sure to not include any personal info. Also, if you check the top part of your device, close to your clock settings, can you see a small Dropbox icon? If yes, let me know its syncing status and app…

Hi @"JenTo", hope you’re doing well! I went through your last posts, and l understand that your previous ticket was automatically closed after some time. In this case, would you like me to open a new one for you perhaps, and have a look into this? Let me know.

Hi @"AMG24", thanks for posting on our Community. Good call on clearing the cache of the mobile app on your phone. Besides that, can you also try to reinstall the Dropbox app, and let me know if you see any difference? Regarding your desktop search, can you send me more details on what happens exactly? For example, do you…

Welcome aboard the Community, @"lex2"! If l get this right, you upgraded your Dropbox account via the App Store on your mobile device, but you still appear to be on Basic, right? After buying this subscription, did you perhaps receive a receipt from Apple confirming the purchase? If so, let me know, and we’ll take it from…

Hi @"l0uis", welcome to the Community. Have you, by any chance, tried to unlink-relink your desktop app? Do you see any difference after doing so? If not, please let me know what’s the exact OS of your device, and we’ll take it from there. Give me a nudge, when you’ve got more updates!

Hmm, I see what you mean. If the JPG file you mention was uploaded to Dropbox, you can have a look here and check if there’s any sign of it. If you can’t locate it there either, I’m afraid it hasn’t been uploaded at all to our servers, so you’ll need to double check your mobile device and see if it could be possibly saved…

I understand. If you don’t mind, I’d like to open a ticket and see what’s happening. Let me know if that’s OK, and I’ll get things started for you!

Hi @"GregHutchings", thanks for reaching out. First of all, please ensure that you're signed into your paid account in order to see all available support options. This message is about how a component will behave on a future release of a macOS. There's no change in the way Dropbox will work on your computer (and your data…

Hi again, @"Marsie1", thanks for the extra info you've sent. Do you remember if the shared folder you mention was owned by somebody else or by you instead? We can perhaps check if there's another way to retrieve it. 

Hi @"Bewlay", and thanks for posting on our Community. Do you remember perhaps what the error message you received was saying? If you took any screenshot of it, by any chance, don’t hesitate to send it to me. Keep me posted!

Hmm, I see what you mean. Can you take one more step and add no-reply@dropbox.com to your email contacts? Let me know if you can receive the security code to your email address after that.

Hi again, @"Marsie1"! I’m happy to hear that your previous space is still available on your Dropbox account. As per your deleted files, can you take a look here perhaps and let me know if you’re able to restore them? Even in case that your account went over-quota at some point, it should still be showing the actual space…

Hi @"Lrrryo", thanks for posting here today. Do you mind if I reach out to you via email instead, so that we can have a closer look into this? Let me know!

Hi @"JGD 55", and welcome to the Community. Can you clarify if the email address to which Dropbox should’ve sent the 6-digit code is accessible to you? If yes, I’d like you to check your spam folder, and let me know if the email is located there. Keep me posted for any updates!

Hi @"Marsie1", I’d be glad to look into this for you! Is it possible that the extra space you’re missing from your Dropbox account was previously added via a promotion which has now expired? In order to double check this, you can go here and scroll down the page a bit. If you wish, you can also send me a screenshot of what…