Nancy Dropbox Community Moderator

Hey @"Elijah12", I hope you’re doing well! Can you please clarify which platform did you upgrade your Dropbox account from? Was it the Dropbox website or the App Store/Play Store instead? Also, I’d recommend that you refrain from posting your email address here, since this is a public forum and anyone can see the info you…

Welcome aboard the forum, @"DenysB"! Is this file you mention a personal one or has it been shared by someone else with you? Do you see the exact same thing if you try to preview this PDF file on www.dropbox.com? Also, is this happening if you try to access other PDF files that haven’t been password-protected? Let me know…

Thanks for posting this on the Community, @"jovk"! Can you let me know what’s the exact OS version of the mobile device you’re using, as well as the app version of your Dropbox app? If you can also send a screenshot of what you see on the login screen of your mobile app, that’d be great, too. Just make sure your email…

Welcome back to the Community, @"emsilver523"! Just to be on the same page, can you clarify whether you’re using the Dropbox mobile app to scan your documents or the separate Dropbox Scan app instead? Have you also tried reinstalling the app on your mobile device and the issue persists? Keep me posted for more updates.

Welcome back to the forum, @"carlnielsen"! Just in case you haven’t tried this already, can you reinstall the Dropbox app on your device, and let me know if you see any difference? Keep me posted.

Welcome aboard the Community, @"CarolJulie"! Can you send me a screenshot of what you see on this page, as a first step? Give me a nudge when you’re ready.

Hey @"Kevvybhoy67", thanks for posting on the forum! Just to clarify, did you upgrade your Dropbox account via the App Store on your mobile device? Is it possible to send me a screenshot of the error message that you mention? Keep me updated.

Hmm, I see what you mean. Does anyone else have access to these folders perhaps, or are they personal ones? Were you able to see all of your photos previously on https://www.dropbox.com/home?

Hi @"VeronicaE", I hope you’re doing well! From what you’ve described, it sounds like your Dropbox account’s links have been banned, like @"Rich" suggested, as well. If you want, I can open a support ticket for you, so that we can take a closer look. Let me know if you’d like that.

Hey @"KatRat"! Like @"Megan" mentioned above, it looks like this issue is more related to the Files app on your device and not Dropbox, as our engineers suggested, as well. However, your comments on this have already been sent over to them, so that they can take them into account.

Hey @"EvaTJ", thanks for the additional info! Do you still have access to the desktop app from which you added these files to your Dropbox account? Are you able to see them within the local Dropbox folder there perhaps? Besides that, is there any chance that you may have two Dropbox accounts under two different email…

Hi @"alanS", thanks for posting about this on the Community. As a first step, can you send me a few screenshots of what you see on your end? More specifically, I’d like a screenshot of your hard drive’s space, one of the files within your local Dropbox folder and a last one of the storage taken up by your Dropbox folder…

Hey @"Garren", hope you don’t mind me reaching out. Can you send me a screenshot of the error message you mention? Also, which platform are you getting this error on (website or mobile/desktop app)?

I’m really glad to hear that worked! If you need something else, don't hesitate to give me a shout.

Hi @"dvpp666", You can attach a screenshot here by clicking on the small camera icon that should be located above your message box on the forum.

Hey @"Arnon1", sorry to jump in. Just to clarify, do you see some files within the local Dropbox folder of your desktop app, but not on www.dropbox.com? Or would you like to enable computer backup instead, like @"Walter" suggested? If it’s the latter, you can check the steps described here to enable the feature. It should…

Hi @"onnokramer", I hope you’re doing well! Is it possible to send me a full screenshot of what you see on your Plan tab here?

Hi @"daron r.", thanks for posting on the Community! If you hover over the small Dropbox icon in your menu bar, instead of clicking on it, while your files are uploading, are you able to see the upload speed perhaps? Let me know, and we’ll take it from there.

Welcome to the forum, @"Magdalene Njane"! From what I understand, you'll need to separate the extension of the file from the rest of the filename with a dot (.). So, in this case, the name of the file should be “Friday 19th Aug - 6pm.jpg”. Please rename your file once again and let me know if the issue persists after that.…

Hey @"bradnewengland93", sorry to hear you’re having the same issue. Have you also tried loading your photos via the Dropbox website on your computer? Does the same issue persist or is this something happening only on your mobile app? Also, you should be able to attach a screenshot here by clicking on the small camera icon…

Hi @"maVenmills", hope you’re doing well. Just like @"Mark" mentioned, if your Dropbox account went over-quota, you won’t be able to add new files, but you should be able to access your old ones. However, can you send me a full screenshot of what you see on your end? I’d like to take a closer look, if that’s alright.…

Hi Michelle, sorry for jumping in here. I’ve also traced your ticket in our system, and I’ve left an internal note with our comments for our advanced team. Our team is already looking into your case, so please rest assured they’ll get back to you as soon as they have more updates on this. Thanks for your patience!

Hey Brenda, thanks for the info and sorry for jumping in. Can you send me a screenshot of what you see on your Notifications page here? I know it’ a long shot, but is there any chance that the rest of the shared folder members don’t have the “weekly digest” option selected at the moment? Also, if you follow these steps, do…

Hi @"dp70", thanks for posting this on the forum! Actually, you should be able to remove a specific member from a shared folder, without unsharing the folder altogether. You can do this by following the steps outlined in this Help Center article. If you need further help though, let me know.

Hi @"seasons studio", I hope you’re doing well. Can you check the workaround given by @"maara" here and let me know if it works for you?

Hey @"joanne l.3"! If you’re only seeing an option to set up your backup, then it sounds like it’s already disabled for your Dropbox account. However, you can definitely send over a screenshot of what you see on your end, so that I can double check this for you. Besides that, can you clarify if you’re still seeing your…

Hey @"Greg-at-anypoint", hope you’re doing great! What you mention in your message sounds correct; if a user changes location while they’re logged in to their Dropbox account, the IP address of their device should also be updated and it should be reflected on your activity report. If you need something else though, give me…

Hey @"hellomoto", thanks for posting on the forum about this. As a first step, can you send me a full screenshot of the error message you keep receiving? Have you tried to reproduce this on another browser? Does the same issue persist? Finally, if you try to move an mp4 file from another folder on your Dropbox account to a…

Hey @"ManfrediM", thanks for posting on our forum! Can you walk me through the exact steps that you took in order to redeem your promotional space? For example, when you got your device, did you see a prompt to create a new Dropbox account and sign in to it on the app? Is there any chance that your computer was pre-owned…

Hi @"donnybrook37a", thanks for the error log! As a test, can you try to temporarily disable any antivirus/firewall you may have on your computer and then, reinstall the desktop app on your device? Do you still see the same error upon the Dropbox app startup?