Nancy Dropbox Community Moderator

Done! When you’ve got some free time, please reply to my email and we’ll investigate this further. Thanks.

Hey @"cranerr", sorry for jumping in. Can you let me know what’s the exact syncing status of the Dropbox app (up to date/syncing etc)? Also, what is the app version that you see when hovering over the Dropbox icon?

Hi @"rcs04", hope you’re doing well. Is it alright if I open a ticket for you, in this case? I’d like to take a closer look into your Dropbox account, and see what may be happening. Let me know!

Hi again, @"RHP1"! I totally understand where you’re coming from in this case, and I see why a shared link may not work for you, in this scenario. I’ve also forwarded your recent comments to our team, so that they can take this into consideration.

Hi @"lihaolin1991", I’m sorry to hear about this. While our support team can use billing info in order to locate and cancel a subscription, they can’t use it as proof of account ownership, I’m afraid. Another thing you can perhaps try is to check whether you had previously installed the desktop app on one of your…

Thanks for the screenshot, @"areedREVEL"! Can you take one more step with me and clear your browser’s cache, if you haven’t tried this already? Does your browser have any pending updates that need to be performed, by any chance? Also, just to clarify, have you tested this via another browser, except Chrome?

Hey @"RHP1", thanks for posting on our forum. We really appreciate your feedback on this. In the meantime, what you can perhaps try as a workaround is to send a shared link to these users and disable viewer info (in case the users that access it are already logged in to their Dropbox account). Hope this helps!

Hi @"thamuhacha", I’m sorry to hear you’re having the same issue. Can I log a ticket for you, in order to check this in more detail? I can message you to the email address that’s linked to your forum profile here.

You’re all set! When you have some free time, please check your email address and reply back to me. Cheers.

Hi Amanda, and sorry for jumping in. Do you mind sending over a screenshot of the error message you keep receiving, so that I can have a visual? Also, if you open an incognito window on your Chrome browser, and try to access your Google Docs via https://www.dropbox.com/home, do you see the same exact error? Keep me posted!

Hey @"Thomas D.31", I hope it’s alright if l jump in here. Since the behavior you’re describing is a bit odd indeed, I’d like to open a ticket for you and take a closer look at the issue. If that’s OK with you, I can message you directly to the email address that’s linked to your Community profile here. Let me know!

Hi again Mike, thanks for the nudge! Out of curiosity, do you happen to have a PayPal account, by any chance? If so, can you try to pay via PayPal instead, and let me know if you keep receiving the same error message?

Hi @"Mvj15208" and @"katehannigan", I hope you’re both doing great! Has any of you tried to clear the Dropbox app’s cache, by any chance, and reinstall it afterwards? Does that seem to help perhaps?

Hey @"tinch77", welcome to our forum! Just to clarify, are you seeing a grey cloud icon next to the files in question or a green checkmark instead (meaning that they’re available offline)? If you prefer, you can also attach a screenshot in this thread. Let me know when you have more updates.

Thanks for all the info @"allard"; it really helps! Can you also clarify what’s the current syncing status of your Dropbox app, as well as the app version that it’s running on your computer?

Hey @"Mike72", I’m sorry to hear you’re having this issue. Do you mind sending over a full screenshot of what you see on your end, so that I can take a look? Just make sure to hide any personal/billing info that may be showing. Give me a nudge when you’re ready.

Hey @"dynn", thanks for posting about this on our forum. Can you also send me a screenshot of what you see here? Besides that, can you upload a screenshot of what you see when visiting your Google Play account? Thanks a lot!

Welcome to the forum, @"jclem"! As a first step, can you let me know whether you’ve enabled computer backup on your desktop app? If you’re not sure how to check this, you can go to your Dropbox app preferences and then, click on the Backups tab. Please send me a screenshot of what you see there. Let me know when you've got…

Hey @"Hplar", sorry for jumping in. Have you also tried the steps described here to restore a previous version of these files? Are you able to open them this way perhaps?

Hey @"killianadv", I’m sorry to hear you’re having the same issue. Just to clarify, are you being asked to create an account with Google Workspace or are you being asked to sign in to your existing account? Do you mind sending over a screenshot of what you see, so that I can take a look? Thanks!

Hi @"Danyel", I hope you’re doing well. It’s a bit odd indeed that you’re unable to delete the old Dropbox folder, since it’s no longer syncing to your account. Do you receive the same kind of error even if you try to move these folders out of the old Dropbox folder (instead of deleting it)?

Hi @"JohnL3", and sorry for jumping in. Have you also checked your Deleted files page perhaps? Do you see anything more or are your computer files not showing there either?

Hi @"dimitra vidinioti", I hope you don’t mind me jumping in here. I’d only like to add that it’s now possible to buy EVH as an add-on for your Dropbox account, if you’re already on a direct Dropbox subscription (Plus/Business). You can also see more details here. However, EVH will start “working” from the moment you…

Hi @"Liz16", I hope you’re doing well! If you check the article @"Mark" attached above, it says on top that if you’re on a Business Standard team, you can link your team account with a Dropbox Plus one. In case you face any issues though during the process, then please let me know. Cheers.

Hi @"jvoong", I hope it’s OK if I jump in here. Just out of curiosity, can you try to connect to another WiFi/network, and let me know if you’re still having the same issue?

Hi @"mrbrock21", I’m sorry to hear you’re also having this issue. Have you tried all of the suggestions provided above? Do you get the same type of error on your end, as well, when opening your shared links via an incognito window? Also, is this happening for other filetypes, besides .jpg?

Hey @"Victoraguilar92", and welcome to our forum! Can you check my previous message and let me know if you’ve tried all of the provided suggestions? Give me a nudge when you have more details, and we’ll have a look together.

Hey @"dp201021", sorry for jumping in here. Dropbox doesn’t delete your files, even if you haven’t opened them for some time. However, since it looks like you’re no longer able to access them, I’d like us to look into this further. Do you remember when was the last time you could see them approximately on www.dropbox.com?…

Hey @"KaylaParmer500", I hope you’re doing well. If you've taken a screenshot of your Dropbox app options, you should be able to upload it here after clicking on the small camera icon, above the message box. Besides that, is there any chance that you’re trying to export a whole folder instead of a file? Currently, it’s not…

Hi @"Hopeless", and sorry for jumping in here. Can you let me know what browser are you using with your Dropbox Passwords extension?