Nancy Dropbox Community Moderator

Hi everyone, I hope you’re all doing great! Are any of you still facing the same issue, by any chance? If so, please let me know so that we can open a ticket for you.

Hey @"emsilver523", thanks for all the details you’ve sent us so far. If you try to manually upload another small file from your phone’s camera roll, does the upload still get stuck, or is this only happening for your scanned documents? If it’s the latter, let me know and I’ll open a ticket for you.

Hey again, @"jb210". I’ve just logged a ticket/email for you, so that we can investigate this further. When possible, please reply back to me and we’ll check this.

Welcome aboard the forum, @"Malinalda"! Can you clarify what you mean when saying that you moved your files to the new place? Also, like @"Jay" asked above, can you let me know what type of syncing icons do you see next to your Dropbox files now? Cheers.

Hi again, @"smi8"! I was able to look into this and at the moment, it’s only possible to opt in for a monthly billing cycle via UPI. If you’d like to switch to an annual plan instead, then you’d need to downgrade and then, re-upgrade your Dropbox account with a different payment method. Also, welcome to the forum,…

Glad to hear the issue’s resolved, @"gdog503"! In general, once you plug your external drive to your device, Dropbox should show you a prompt in order to start the backup. Is there any chance that you accidentally clicked on that option? If so, then external drive backup should start immediately. If you need something else…

Hey Janz! I hope you’re doing well. As long as you log in to your Dropbox account, and it doesn’t remain inactive for more than 12 months, you should be good and you don’t need to upgrade it. However, I can see in your first post that you mention something about receiving emails for new charges coming up for various…

Hey @"jb210", and sorry for jumping in. Can you send me a screenshot of what you see on this page? Also, if you have shared folders that you own on your Dropbox account, and you’d like to make sure that other users can still access them normally after you’ve deleted it, you can transfer their ownership to another user…

Hey @"Runnerdad", I hope it’s OK if I jump in, too! Can you also send me a screenshot of what you see when following these steps? * Click the Dropbox icon in your system tray (Windows) or menu bar (Mac). * Click your profile picture or initials. * Click Preferences. * Click the Accounts tab.

Welcome aboard the forum, @"Canadian_help". As a first step, can you let me know whether your Dropbox account was upgraded directly via the Dropbox website or the App Store/Play Store instead? That’ll help me guide you further.

Welcome to the Community, @"gdog503"! Is there any chance that external drive backup has also been enabled on your Dropbox account? Can you send me a screenshot of what you see here? As per Dropbox Rewind, it's a feature used to roll your Dropbox account/specific folders back to a specific point in the past, that’s within…

Hey there! At the moment, it shouldn’t be possible to rename your Dropbox backup, I’m afraid.

Hi everyone! I hope you’re all doing great. @"tazz123", if you check your Dropbox email address, you should be seeing a new email from me. Please reply back to it, when possible, and we’ll check this further. @"itsme232" and @"Maria Klimova", just to be on the same page, can you let me know if you’ve both tried to delete…

Hey @"cwo23" and @"ngo_shoots"! Welcome to the Community. Can you both let me know what’s the Dropbox app version that you see on the devices that have a syncing issue? Also, what’s the exact OS version they’re running at the moment? Keep me updated.

Hi again, @"Vitor_Amorim"! In general, the Dropbox app will eventually get automatically updated to the latest app version, so this may not help. However, since the same issue persists, I can open a ticket for you instead. I’d like to check this internally and see if there’s something else going on.

Hi again, @"Kim chao"! Can you try something else with me, and let me know if you see any difference this time? If you’re not on a Basic plan with more than 3 devices connected at the moment, I’d like you to disable OneDrive once again and reinstall the Dropbox app on your computer. Does that seem to help at all?

Done! When you have some free time, please reply back to my email, and we’ll take it from there.

Hey @"Toorumbee", I hope you don’t mind if I jump in here. I’ve located your ticket number in the system and have left an internal note, so that our support agent knows you’ve reached out to us here. Apart from that, I’d definitely recommend getting in touch with them again in the same email thread, so that they can…

Hi again, @"klang999"! I hope you’re doing well. Is it OK if we open a ticket for you instead, and take a closer look into this?

Hi @"Kim chao", I hope you’re doing great! Since this icon isn’t related to Dropbox, I’m afraid you’ll need to get in touch with Microsoft for further support. If you need something else though, give me a nudge.

Hey Roger, and sorry for jumping in. Is it possible to attach a screenshot the Conflicts files that you mention? Just to have a clearer image of what may be happening.

Hi @"bronderblazer", and welcome to the forum. Have you tried to back up your Downloads or Documents folders, as well, by any chance? Do you see the same error, in this case? Also, can you clarify what’s the exact filepath of your Desktop folder at the moment? You can also upload screenshot of it, if you prefer (just make…

Thanks for the updates, @"guri2"! It sounds like you have two separate Dropbox accounts indeed, linked to two email addresses. Can you let me know if your Dropbox account was upgraded directly via the Dropbox website or the App Store/Play Store on your mobile device? If you’re not sure, you can also check your bank…

Hey @"guri2", I hope it’s alright if I jump in, as well. Can you check this page, too? Is the email address you see there, the same as the one you received the upgrade confirmation to?

Hi @"tewariv", I hope you’re doing well. Can you send me a screenshot of what you see on this page, so that I can check this further?

Sorry for jumping in, @"MONTSERRAT RED CROSS". Just to clarify, have you disabled the computer backup feature altogether? Can you send me a screenshot of what you see when going to your desktop app preferences > Backups tab?

Hey @"smi8", thanks for posting about this here! Can you let me know what type of error message you get if you try to re-upgrade your Dropbox account? Does the issue persist via different browsers, as well?

Hey @"susduck", I hope you’re doing great. If you’d like to save the files from the “Graduation” folder, for example, to your local device, you can hit on the “Download” button that you also mention in your post. Just bear in mind that it’s possible to download up to 20GB of files at once from the Dropbox website, so if…

I’m glad to hear everything’s back to normal now, Bryan! If you need something else, I’m here for you

Hey @"StudioA", sorry for jumping in. Can you please let me know if you’re still experiencing the same issue on your Dropbox account, so that we can investigate this further?