Nancy Dropbox Community Moderator

Hey @"Bb96"! Did you try to delete your Dropbox account via another browser too, and the same error appears?

Hey everyone, I hope you’re all doing well. We appreciate your feedback and I’ve forwarded it to our team, so that they can see your comments and take this into account. If you need something else, don't hesitate to ping us.

Thanks for clarifying that, @"dtrn", and sorry for jumping in. If you haven’t tried this already, can you please open an incognito window on your current browser and let me know if you see any difference? Have you noticed similar issues on other platforms or just when using Dropbox?

If you have the Dropbox app installed on your computer, you can unlink/log out of your Dropbox app with the steps described here and then, uninstall it from your device with these steps. In case you’d like to go ahead and delete your Dropbox account after that, please check this Help Center article (just make sure you’ve…

Hey @"JuanaM"! Were you able to download and install the desktop app via this link or are you still experiencing issues?

Hey @"Imsotiried"! Sorry for jumping in. I just opened a ticket for you, so that we can look into this closely. Please reply back to me, when you have some free time.

Sorry for jumping in, @"mblatz01"! Just to clarify; did reinstalling the Dropbox app resolve the issue you were having?

Thanks for giving that a go, @"EvgF"! Can you also check https://www.dropbox.com/backups/PC and let me know what you see there? If that doesn’t seem to help either, please let me know and we can log a ticket for you instead, to further check your Dropbox account.

Hmm, I see. Thanks for giving that a try! I gather that the issue persists on an incognito window, as well. Is this right?

Hey @"erichurtrez"! Just a clarification; what you mention in your latest message happens even after trying Jay’s suggestion to temporarily quit the Dropbox app, correct? Also, the issue that you’re having is with your old Dropbox app on your existing user, right? Not with a new Dropbox app that you installed on the new…

Sorry to hear the issue persists, @"kn03del". Can you let me know what’s your Dropbox app’s version? You can check this via the app’s settings.

Hey again, @"Ash9352". In this case, your team admin shouldn’t be notified if you switch the syncing status of your Dropbox files from online-only to available offline, so you don’t need to worry about that. If there’s something else you need though, give us a nudge!

Hi from me as well, @"Toma3"! Can you also make sure to add no-reply@dropbox.com to your email contacts and attempt to verify your Dropbox account once more? This may help in some cases. Also, is the email address you’ve linked to your Dropbox account personal or corporate?

Hey @"foxmanchester"! Hope you don’t mind me jump in. If you open your Task Manager, do you see any other third-party apps running at the same time as Dropbox? If yes, can you please close them and let me know if the issue continues after that or if you see any difference?

Hey @"al f.", I hope you’re doing well. Before we can investigate this further, can you confirm if you’ve already tried these steps? Let me know, and we’ll take it from there.

Sorry to hear this, @"xleong91". In the past, did you have the Dropbox desktop app installed on any of your computers perhaps? If yes, please check if the local Dropbox folder is still available there. You may be able to access your Dropbox files this way, and transfer them to another location on your device.

Thanks for your post, @"Queeny001"! After reading it, I understand that computer backup was enabled on your Dropbox app and it caused your Desktop folder to be moved over to your Dropbox account. However, in order to double check this, can you please go here, and send me a screenshot of what you see on that page? Let me…

Hey @"Ash9352", and sorry for jumping in. Has your team admin implemented any team settings regarding syncing (to have the folders of the team members synced as online-only)?

Sorry to hear about this issue, @"oski65". Did you also check your Backups page and there’s nothing there?

Sorry for jumping in, @"dan231", and thanks for the clarification! Had you previously enabled computer backup (for your Mac’s main computer folders) or would you just like to download all of your Dropbox files locally to your computer?

@"EvgF", can you please try to enable computer backup for a small in size computer folder and let me know if the option appears then?

Hey @"Nick O"! I just logged a ticket for you. When you get the chance, please reply back to me, and we’ll have a closer look. Cheers.

Thanks for your feedback, @"MegAsks"! We appreciate your suggestion and it has already been forwarded to the relevant team, so that they can take it into consideration.

Hey @"Brian Cashman ", sorry to hear you’re seeing this, as well. Can you send me a screenshot of the message you keep receiving about the file being read-only, so that we can have a visual?

Welcome back, @"Danimach"! Glad to hear the dialog box now appeared. Since the desktop app will start backing up your external hard drive, it will also need to sync those files anew along with the rest of your content, I’m afraid.

Hey @"lmecchi", and sorry for jumping in. Do you see the exact same thing on multiple web browsers/in incognito mode?

Hey @"elijahjey"! I hope you’re doing well. Thanks for your feedback on this; it’s much appreciated, and I’ve also passed it along to our team for you, so that they can see your suggestion.

Hey @"annapretorius"! Welcome to our forum. If you don’t mind, I’d like you to send me a couple of screenshots of what you see on your end (both on the Dropbox website and the desktop app). This way, we can compare both and take it from there. Thanks!

Thanks for the feedback you’ve shared, @"romanxtk"! I’ve passed it along to our team, as well, so that they can see your message.

Hey @"quipette1"! What’s the exact OS version of the computer you’re using, along with the app version of the Dropbox app on it?