Nancy Dropbox Community Moderator

Hey @"nickfroud9"! Sorry for jumping in. I just logged a ticket for you. Please get back to me, when you have some free time, and we’ll check this together.

Thanks for clarifying that! What I’d like you to do, in this case, is to quit the Dropbox desktop app and then, relaunch it on your computer. Does that seem to make any difference?

Hey @"fcaco"! Thanks for the ticket number you’ve provided. I checked it in our system, and it looks like one of our support agents replied back to you, but the ticket was closed due to inactivity, as you didn’t respond back to them. Also, from what you’ve mentioned it sounds like you’re unable to receive the 6-digit…

Hi everyone and thanks for your feedback. If you’re all seeing the exact same thing, can you please click on the 3 dots showing on the top right corner of your screen, and scroll down the dropdown menu a bit? Are you seeing the “Open with” option perhaps and if yes, can you open your files this way?

Hi from me as well, @"SteveBraff"! Is it possible to open your Finder > local Dropbox folder and upload a screenshot of the syncing status of the specific files? The one you sent us shows the general syncing preferences of your Dropbox app, so we’ll need to check the syncing status of the files you're having this issue…

Thanks for the screenshot, @"lisajanel", and I hope you’re doing well! From what you’ve provided, it looks like you’re not close to running out of space indeed, so you shouldn’t worry about your Dropbox account going over-quota soon. Out of curiosity though, did you delete any files from your account after receiving that…

Welcome aboard the Community, @"Peter66"! Can you let me know if you were able to sign in to your Dropbox app on your new Mac device or if this error message appeared straight away, before you were able to do so? Also, what’s the OS version of the computer you’re using? Keep me updated.

Hey @"andry88"! I hope you’re doing great. Can you please check these steps and let me know if they help you locate the extra linked device? * Go to https://www.dropbox.com/account/connected_apps * Scroll down to the section "View Dropbox content" * You will see entries for "DB Passwords Android", "DB Passwords iOS and…

Hey @"ambern1023"! I hope you don’t mind if I jump in here, too. About your latest post, when moving a file/folder over to another location on your Dropbox account, that’d be recorded as a deletion from the original folder and as an addition to the new one (so, the second option). When it comes to not being able to restore…

Hey @"Greg HP"! Thanks for posting on our Community today. Are you receiving any type of errors on Dropbox itself when generating a 2FA code? If possible, can you please try to send your 2FA code as a text message to your mobile phone, and let me know if you have an issue doing that, as well? Keep me posted for more…

Thanks for posting on our forum about this, @"ambern1023"! Can you send me a few more details on how you’d like to organize your files/folders exactly? This may be better in order to explain how to use these Dropbox features. Let me know when you have more details.

Glad to hear that helped, @"markstrode"! If you need something else, don’t hesitate to ping me.

Hi again, @"gloriathom997"! I just logged a ticket for you. Please reply to it, when you get the chance, and we’ll take a look into this.

Hi from me as well, @"mehditk1231"! Are you receiving this prompt when trying to access Dropbox Passwords via the website or the mobile app? Also, just to clarify, are you able to access your Passwords account from any other device/browser?

Hey @"markstrode"! Have you checked your Backups page, and there’s no backup that could be taking up space from your Dropbox account?

Hi @"natasha123"! I hope you’re doing well. If you don’t mind, can you upload a screenshot of the said notifications you keep receiving on your end, so that we can have a look for you?

Hey @"ilovemath"! Thanks for posting on the forum. “@em-s.dropbox.com" is actually an official Dropbox domain (you can also click on this Help Center article to see more info). Is this the first email of this sort that you’ve received? Is the email address that it was sent to the same as the one you see here?

Hey @"muibmuel"! Hope you don’t mind me jump in. After clicking on the “Show deleted backups” button, did you select your backup and choose to “permanently delete” it? If yes, then you should be all set. As long as you don’t manually enable computer backup again from your Dropbox app, these files should no longer take up…

Hey @"LuckyE" and @"danclarkis"! There has been recently released a new desktop app version (which you can also find here). Can you please both check your Dropbox apps and make sure you’re running that app version on your devices? @"danclarkis", if you already are, let me know and we’ll open a ticket for you straight away.

Hi everyone! I hope you’re all doing well. In this case, you may want to create an idea about this. If it gets voted by many users, then our team could perhaps look into this further and implement this function in the future.

Hey everyone! Just to make sure we’re on the same page, can you please let me know if you’ve all already tried to reinstall your Dropbox app and also, refresh your Finder? Also, @"Scissoir and Glue", can we open a ticket for you, and investigate this further by looking into your Dropbox account?

Hi from me as well, @"gloriathom997". Is it OK with you if we log another ticket instead, and investigate this further? If you don’t mind, we can message you to the email address that’s linked to your Community profile here.

Hi again, @"areiss954"! In this case, can we proceed and log a ticket for you instead? This way, we’ll be able to further investigate this.

I’m sorry to hear you’re having this issue, @"sts0111". Can you please send over a screenshot of the prompt you keep seeing on your end, so that I can check this for you?

Hey @"lpepicelli"! Does your husband remember the password of that Dropbox account perhaps? If yes, he may be able to sign in to the account, even if the email address has been deactivated. Let me know if that works.

Hey @"ianmh" and @"jaohar"! Is it alright if we open a ticket for each one of you, and look into this further?

Hey @"kh89"! Can you clarify when was the last time you were able to access these files on www.dropbox.com?

Thanks for giving that a go. Is this happening for any file that you’re trying to convert to a PDF or just the specific one? Can you check this with another file, if possible, and let me know how it goes? Also, I'd like you to open an incognito window on your Chrome browser and log in to your Dropbox account from there.…

Hi @"ValGols" and @"danclarkis"! Can you please follow the steps below, as well, and let me know if they make any difference at all? * Click the Dropbox icon in the menu bar at the top of your screen. * Click your profile picture or initials in the upper right of the window that appears. * Click Quit. * Open a new Finder…

Hey @"Woodthorpe"! Sorry for jumping in. Can you send over the ticket number of your convo with our support team, so that I can take a look for you?