Nancy Dropbox Community Moderator

Thanks for posting here, @"Marina Matic"! Did you also check your Plan page, and there is no option to cancel your Professional trial? What’s the current plan you see when visiting that page? Let me know, and we’ll take it from there.

Hey Stephen! Hope you don’t mind if I jump in here. From what you've described, option B sounds like the correct one, indeed. When creating a File Transfer, Dropbox doesn’t duplicate the file in any way or require it to be uploaded twice. It just creates a link to the file/folder that has already been uploaded to your…

Welcome back to the forum, @"WilsonSemilio"! Unfortunately, we can’t open any links shared on the Community, due to security reasons. Can you please upload a screenshot or two of what you see instead, so that I can check this further? Thanks and let me know when you’re ready.

Perfect. Can you please go to the icon with the 3 dots that should be located on the top right corner of your Chrome browser, and click on it? After that, please select “Downloads” and let me know if you can’t see your downloaded file there. If you don’t see it, please try opening another browser on your computer, and…

I totally understand the way you feel, @"Jane". I was able to locate your ticket number in our system, and I’ve left an internal note to our team, so that they can see your Community thread here and get back to you as soon as possible.

I’m sorry to hear this, @"Arthur_arthur_007". In this case, I’d recommend logging a ticket with our support team, in case you haven’t done so already, so that they can further help. Here are the steps on how to do this: * Make sure that you are NOT signed in to ANY Dropbox account in your internet browser. * Go to this…

Hi @"Marita Brewster", I hope you’re doing well. Can you let me know if you’ve also installed the latest Dropbox update for macOS? What’s the app version that you’re currently running? If you right click on your files, do you see the "Make available offline" option?

@"tdcazemle", thanks for clarifying that! Do you mind sending over a screenshot of the options you see, in this case, so that I may have a visual and investigate this further? Also, hi @"Tefanoo"! Can you send me the number of your support ticket? I'd like to check it.

Hi @"cloudres", I hope it’s OK to jump in. In general, it may be better to upload files of a larger size directly via the desktop app, since the website has an upload limit of 50GB. However, since you mention you had trouble uploading even 1GB via www.dropbox.com, can you test this further and let me know if the same thing…

Hi @"LDale", and thanks for reporting this here. What’s the app version that your Dropbox app is running at the moment?

Hi @"Ginger22", I’m sorry to hear about your issue. Did you try inserting your transaction ID in the field showing here, and you get no results? Let me know, and we’ll take it from there.

Hey @"MNJ", I hope you’re doing well. Can you let me know what’s the exact OS version of the device on which you’re having this issue?

Glad to hear all worked out, Ariel, and l wish you a great week ahead!

Thanks for the additional info! Just to clarify, did you also relaunch your Finder after checking the Mac Extensions, and it didn’t make any difference?

Hey @"diethylether", sorry for jumping in. In this case, can we open a ticket for you instead and take a closer look into this? Let me know.

Hi @"vbess", and welcome to the forum. In general, please keep in mind that there’s a 20GB size limit when downloading content from the Dropbox website, so your web browser may time out if you try to download a bigger file/folder. You mention that your Chrome browser shows the download as complete. When opening the…

Welcome aboard the Community, @"Kluski"! Can you let me know what’s the size of the Excel file you tried to convert? Is it possible that it was more than 200MB? Also, I’d like you to clarify which browser you’re using in order to convert/download your file. Give me a nudge when you’ve got more details.

Hi @"areiss954", and thanks for posting about this here. Do you mind uploading a screenshot of the error message you keep receiving, so that I can also have a visual? Is this the first time you’re experiencing this issue, or has it occurred in the past, as well? Keep me updated!

Hi @"Timmy G", and thanks for posting on our forum! May I ask for a few more details first? For example, when did you notice this folder on your computer? Did you notice it after any kind of update? Also, what’s the app version that your Dropbox app is currently running on your device? Let me know, and we’ll take it from…

Hi from me as well, @"abbipress"! From what I can see, it looks like you’re missing all Dropbox options from the dropdown menu. Do you see exactly the same thing if you right click on the rest of your files, as well? Can you follow the accepted solution provided here, and let me know if you see any difference afterwards?

Hey @"Raven9"! Hope it’s OK to jump in. In this case, you can perhaps ask your teacher to share a link with you instead, so that you can view those files without adding them to your Dropbox account, which would take up storage from it. You can check more details on shared links here. If you have any questions on the…

Hi @"Arielbar"! I hope you’re doing well and sorry for jumping in. Has your OS upgrade been completed? Do you see any difference now? If not, can you let me know if the files you’re having this issue with are being automatically uploaded to the Dropbox app via camera uploads?

Hey @"tdcazemle"! I hope you don’t mind me jump in. Did you notice this issue right after your Dropbox app was updated to the 324.2 version? If you clear its cache, and then reinstall it on your mobile device, do you see any difference at all?

Hi @"felipera29", and sorry for jumping in. Can you please share with me the OS versions of your iPad and mobile device, as well as the app versions of the Dropbox apps running on them?

Thanks for the visual, @"julianmaurice1"! Can we open a ticket for you, in this case, and look into this further?

Thanks for posting on our Community, @"Mkbg"! Out of curiosity, have you already cleared the Dropbox app’s cache and reinstalled it on your device? If not, can you please give that a go, and let me know if the issue is resolved after that? Keep me posted for any updates.

@"Chris_Hope", can you also try an advanced reinstall on your device, and let me know if it makes any difference? @"rileybeebs", what’s the exact OS version of your computer?

Thanks for the screenshots, @"darrylschick". Out of curiosity, do you happen to have any of the third-party apps that were mentioned previously (Fences, 7 Taskbar Tweaker, TaskbarX) installed on your device, too?

Hi @"fssbob"! Hope you’re doing well. In general, when setting up a new device, we recommend a clean install of the Dropbox app on it, so that you may avoid any possible issues that may occur (like permission issues etc).

Let’s take a closer look to see if the updating process was completed successfully. When trying to update your email address, did you do so by following all of the steps described here? At the end of the process, did you also verify your new email address by logging in to it and clicking on the "Verify your email” option?