Nancy Dropbox Community Moderator

Thanks for posting on the forum, @"mgamme"! I’ve forwarded your feedback to the appropriate team, so that they can see it too, and take your suggestions into account. If there’s something else you need, feel free to ping me.

Thanks for your post, @"Meanocto"! Can you let me know if the charges you’ve received are coming directly from Dropbox or the App Store/Play Store? I’ll be able to guide you further, this way.

Welcome to the forum, @"shadowproducer"! Just a few clarifications; since I can see you’re on the website when receiving this error message, can you please try switching browsers on your computer and let me know if it makes any difference? Also, do you mean that you’re seeing this error when trying to share a smaller sized…

Are you having this issue only with Adobe Illustrator files on your Dropbox account? If you haven’t already, please try to test this by deleting a couple of other files to see if they’ll come back, as well. Is there any chance that any of these files are currently open on a different device that’s linked to your account? 

It was my pleasure! If you need something else, I’ll be around the Community.

Sorry to hear this, @"Luis Guerra". Please try logging a ticket with these steps and send me your ticket number here: * Make sure that you are NOT signed in to ANY Dropbox account in your internet browser. * Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option. * Scroll…

When opening your mobile app, and going to your Home page, are you able to see a small “palette” icon on the top right corner, right next to a small camera icon? If yes, I'd like you to click there and let me know if you can disable the “Suggested for you” option.

Welcome back to the forum, @"sam011989". What’s the current OS version that you’re running on your mobile device? I’d like to send your feedback to the relevant team with as many details as possible, so that they can take this into consideration. Let me know!

Welcome back to our forum, @"MaximusMercurius"! I hope you’re doing well. Can you please clarify what’s the current Dropbox plan you see on this page? Please kindly note that full-text search is currently only available on paid subscriptions. If you’re on a paid plan at the moment, can you send over a couple of screenshots…

Is it OK if we log a ticket for you then, and have our support team investigate this further?

Hi @"porchbaby", and welcome aboard the Community! What you can do is go to your Photos page on www.dropbox.com and then, click on the Starred column there; all of your starred photos should appear. If you have many images for each year, you can also select the “Year” option from the menu, and click on the small checkboxes…

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

That’s great, @"208308223"! If something else comes up, feel free to ping us.

Thanks for that, Matt! Out of curiosity, do you currently have the desktop app installed on your device? If yes, I’d like you to try and delete a file from there and let me know if any type of error message pops up. Other than that, can you also switch web browsers, and see if the error persists?

Hi everyone! I hope you’re all doing great. Just to make sure we’re all on the same page, can you let me know if you’ve already checked your Dropbox and Office365 app to see if they’re both up to date? Feel free to share the app version of your Dropbox app, as well. Also, is this happening for all Microsoft files or…

Hi from me as well, @"208308223"! Can you please follow the steps provided in the last post here, and let me know if they seem to help at all?

Hi @"Adryana", I hope you’re doing well! Are you receiving any type of error messages if you try to remove a shared file/folder via this page?

Hey Arish! I hope you’re doing well and sorry for jumping in. In that scenario, you can use a third-party app to move these files over to your Dropbox account. Another option would be to install the Dropbox app on your computer (in case you haven’t already), download your files from Google Drive to your device and then,…

Welcome to the Community, @"Matt Busfield"! Just to clarify, are you receiving this error message only for a specific file, or multiple ones? Is this happening for a personal file that you created on your Dropbox account or a shared one instead? Let me know, and we’ll take it from there.

Hey @"Troy J"! Do you perhaps remember the password of that Dropbox account? If yes, you should be able to log in to it, even if you don’t have direct access to the linked email address.

@"IMPORTADORA ROBLE", can you also check https://www.dropbox.com/backups/PC ? Do you see any remaining files there?

Hi from me as well, @"sscnz". Can you also take a look here? Do you see any events regarding this video file that could explain what possibly happened?

感谢您提供屏幕截图 @"Kira0418"！ 您能否从您的 Dropbox 应用程序上传一个小文件，然后让我知道它是否出现在 https://www.dropbox.com/home 上？ ----------------- Thanks for the screenshots, @"Kira0418"! Can you please upload a small file from your Dropbox app and let me know if it appears on https://www.dropbox.com/home afterwards?

Hi @"ARACHNA"! As a first step, can you please upload a screenshot of what you see on this page?

Welcome to the forum, @"RJD_ME"! Can you please go here and insert the transaction ID that you mention in your second post? Is the email address that you see the same as the one you’re trying to log in to Dropbox with? Let me know.

Hey @@"The_Maples_23"! In this case, feel free to post in the Spanish-speaking section of our Community instead and one of our agents will further help.

Hey @"Aissahp". Are you receiving direct Dropbox charges, or are these payments seem to be linked to the App Store/Play Store?

Hi @"Nan Mc Sweeney-Bailey", I hope you don’t mind me jump in. Have you also checked your Deleted files and Events page to make sure your files aren’t showing there?

Hi from me as well, @"AFie"! Please note that the downloading limit of the website is something that applies in general, and it’s not dependent on your Dropbox plan. So, even if you upgrade your account, you won’t be able to download more than 20GB of data at once via the Dropbox website. If you check your local Dropbox…

Hey Kathy! I just logged a ticket for you. Please reply back to it, when possible, and we’ll look into this.