Nancy Dropbox Community Moderator

Hey @"Brian Cashman ", sorry to hear you’re seeing this, as well. Can you send me a screenshot of the message you keep receiving about the file being read-only, so that we can have a visual?

Welcome back, @"Danimach"! Glad to hear the dialog box now appeared. Since the desktop app will start backing up your external hard drive, it will also need to sync those files anew along with the rest of your content, I’m afraid.

Hey @"lmecchi", and sorry for jumping in. Do you see the exact same thing on multiple web browsers/in incognito mode?

Hey @"elijahjey"! I hope you’re doing well. Thanks for your feedback on this; it’s much appreciated, and I’ve also passed it along to our team for you, so that they can see your suggestion.

Hey @"annapretorius"! Welcome to our forum. If you don’t mind, I’d like you to send me a couple of screenshots of what you see on your end (both on the Dropbox website and the desktop app). This way, we can compare both and take it from there. Thanks!

Thanks for the feedback you’ve shared, @"romanxtk"! I’ve passed it along to our team, as well, so that they can see your message.

Hey @"quipette1"! What’s the exact OS version of the computer you’re using, along with the app version of the Dropbox app on it?

Thanks for the updates @"stephenbigcuddles", and hi @"rrierson" and @"st888888"! Can you please try to clear your Dropbox app’s cache and reinstall it on your devices? Are you seeing any difference after that?

@"AJDEJR", can you please have a look at the solution here, and let me know if you’ve tried all the listed suggestions?

Hey @"KdubW"! Are you receiving any error messages when trying to re-upgrade your Dropbox account? If yes, feel free to upload a screenshot of what you see (just make sure your billing info is hidden).

Hi again, @"felipera29"! I just logged a ticket for you, so that we can look into this further. Please reply back to me, when you get the chance.

Thanks for the extra info! Can you also open an incognito window on your web browser, as a test, and let me know if that works for you? Have you, by any chance, contacted your bank about this in the meantime to see if there could be any kind of issue with your payment method?

@"S-Etherea", can you let me know what’s the app version of the Dropbox app running on your mobile device? Besides @"stephenbigcuddles", are you all having this issue with both Word and Excel files on your Dropbox account or just with one of the two?

I’m sorry to hear about your experience so far, @"Michel G.7". I was able to locate your ticket in our system, and from what I can see, it’s already being handled by our specialized team. Since they have more advanced tools at their disposal, I’d suggest continuing with them directly. I’ve also left them an internal note,…

Hey @"Niki74", is it alright if we log a ticket for you and look into this further?

Hey @"yeong", I’m sorry to hear this. Can you please open a ticket with our support team about this? You can do so via this page. After you’ve completed the steps, you should receive a ticket number to your email address. Please pass this along to us here, and we’ll make sure your case is assigned to an agent. @"Schne",…

Hey @"Jutjut"; sorry for the delay. Do you mind if we open a ticket for you instead, and check this internally?

Hey @"Voldemar"! Thanks for posting this here. Are you having this issue if you try to pay for another service, besides Dropbox? Also, are you seeing the same error message if you attempt to upgrade your Dropbox account via another web browser? Let me know what you find, and we’ll take a closer look.

Thanks for the screenshots, @"JADAstudio"! If you haven’t done so already, can you please test this via another web browser on your computer, and let me know if you see any difference?

Hey @"EvgF"! I hope you’re doing well. Can you please make sure to check and follow all the steps Emmet has provided here? If the issue persists after that, please let me know.

Hey @"Arielct"! Sorry to hear you’re having the same issue. Out of curiosity, what’s the app version of the Dropbox app that’s currently running on your computer? Did you have any computer/Dropbox updates recently that could have affected this?

Hey @"Amy_S", and sorry for jumping in. At the moment, it isn’t possible to convert .xlsx files to PDFs directly via the Dropbox website. For more details, you can also check this Help Center article. This link contains all the filetypes that you can currently convert to a PDF file. If I’ve misunderstood something though,…

Hey @"deb-reyn"! I hope you’re doing well. As Hannah has mentioned here, it isn’t possible to preview a file on the Dropbox website, as long as it's password-protected. For more info, you can also check this Help Center article.

Welcome aboard the forum, @"Franb1"! Can you provide a few more details on this? Are you using camera uploads to automatically add your photos to your Dropbox account, by any chance? Or are you having an issue when trying to download photos to your mobile device instead? Any screenshots that you can upload of what you see…

Sorry for jumping in, @"alonluz". If you wish to disable camera uploads on your mobile app, you’ll need to follow these steps. Let me know if you need further help, though.

Hi @"Marki"! I hope you don’t mind me jump in. If you'd like a refund for your Dropbox Sign plan, can you please click on this link, and let me know if you can log a ticket with our support team directly? If you can, please send me the ticket number you’ll receive. In case you face any issues along the way, give me a nudge…

Hey @"Chrissy_72"! Thanks for posting on this thread. The charges that you keep receiving, do they seem to be direct Dropbox payments or in-app ones (from Google Play/iTunes)?

Thanks for the updates, @"felipera29"! This behavior is quite interesting indeed. If you visit your All files page here, are you able to see this file on your end or does it keep showing only on your mobile apps?

Welcome to the forum, @"King_Jaey"! Out of curiosity, can you please open an incognito window on your web browser and try to sign in to the Dropbox website from there? I’d like to see if you’ll receive the same error message as the one on the app or if you’re gonna be able to sign in to your Dropbox account with no issues.

Thanks for posting here, @"Eleszabeth"! Can you please clarify which Dropbox platform you used in order to upload these files to your account, as well as which steps you followed in order to download them? That’ll help me assist further.