Nancy Dropbox Community Moderator

Hey @"topoloco2000"! Hope you're doing great. Can you let me know what's the current syncing status of your Dropbox app? You can also check this by hovering over the small Dropbox icon in your system tray. Did you have any updates on your device/Dropbox app, right before this issue started? 

Hey @"Umar darz"! I just replied back to your ticket. Please respond in the same email thread or let me know in case you have any trouble seeing my message. Cheers!

Hi from me as well, @"mc37". You can still log a ticket with our support team, even if you're not signed in to a Dropbox account. Here's how: Make sure that you are NOT signed in to ANY Dropbox account in your internet browser. Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.…

Welcome back to the forum, @"Chris L"! I hope you're doing well. As per your first point, I believe this was mostly added as an extra layer of protection for your Dropbox account. However, this one-time code should only be sent to your linked email address. Have you, by any chance, enabled two-step verification on your…

Thanks for posting on our Community, @"judysweeney", and welcome! It sounds like you've enabled computer backup on your desktop app. Can you please clarify one thing for me, before we look into this further? You mention that you're having a permissions issue when trying to download these folders from Dropbox. What steps…

You're all set, @"UnhappyClient"! Please check your email address, when you get the chance. You should've received a new message from me, so please reply back to it.

Hey @"lawman99". To clarify; did you also check your usual web browser and make sure all updates are installed? Besides that, I'd like you to restore your browser to its default settings and disable any browser plugin. The issue you're experiencing may be the result of a security setting or a plugin that you have installed…

Sorry for jumping in here, @"JoyMorozov". If the files you wish to upload to your friend's Dropbox account are 2GB or less, you can perhaps ask them to open a file request for you. This way, you can upload your files to their Dropbox account without affecting your own quota. Please click here for more details.

Hey @"JasonRGreen"! Can you follow these steps and let me know if they seem to help at all? Click on the Apple logo located at the top-left of the screen. Click on System Preferences. (MacOS Ventura: System Settings > Privacy & Security) Click on Extensions. Click on Finder Extensions. Only leave Dropbox Finder Integration…

Welcome to the Community, @"MarcelloSax64"! It sounds like you’ve enabled computer backup on your Dropbox app. Can you please follow these steps to disable it, and let me know if they help? Keep me posted for any updates.

Hi from me too, @"Umar darz"! Feel free to send us your ticket number here, and we'll also leave an internal message to our team for you.

Is it alright if we log a ticket for you then to further help you with this? 

Hey @"marktb1961"! Hope you're doing well. Did this start happening following an update of the Dropbox app or your OS? Are you receiving any type of error messages, before the app crashes, or is this a silent crash instead?

@"RoxanneRB", can you also check your Dropbox app's bandwidth (via your app preferences) in case there's any limitation there?

Can you please send me a screenshot of your stats page, so that I can also have a visual and check this further? Besides the notifications that you mention, are you receiving any emails about your transfers being downloaded or nothing arrives at all? Please make sure to check your email’s spam folder as well, in case these…

You're all set, @"katesrap"! When you get the chance, please check your email address and reply back to my message.

Hey again, @"cakbots"! Can you also try opening an incognito window on your web browser and attempt to add your logo to your file requests from there? I'd like to see if that'll make any difference and help us isolate the issue.

Sorry to hear you're having the same issue, @"pennyzee". Just to clarify, are you mainly seeing both syncing icons for your files or folders (or both)? In general, if both appear next to a folder, it means that this folder contains at least one online-only file, but any newly added files should become available offline by…

Grazie per aver postato qui, @"Annudona65". Puoi accedere alla tua pagina Eventi tramite questo link. Se hai bisogno di qualcos'altro, fammi sapere! -------------- Thanks for posting here, @"Annudona65". You can access your Events page via this link. If you need something else, let me know!

Thanks for the screenshot, @"Confused8"! Can you also visit your Backups page here, and send me one more visual of what you see there?

Hey @"Schuler157 " ! I hope you're doing well. As per the printing feature you mention, can you send over a screenshot of the options you see while trying to print your Excel files as a PDF? You can blur any details you don't want us to see. Also, what's the exact file extension of the files you're having trouble with?

Hey @"Confused8". Had you enabled computer backup at some point (for your Desktop/Documents/Downloads folders) or external drive backup instead? Feel free to send over a screenshot of the options you see, as well, if you don't mind.

Hey @"gavin something", thanks for posting on our forum today. Do you mind uploading a screenshot of the error message that you mention? What if you try to create a copy of this archive within your local Dropbox folder first, and then copy this to another location on your computer? Does that result in the same error…

Hi from me as well, @"gary5"! Can you please clarify if you're referring to the emails you should be receiving each time one of your Transfer files gets downloaded? If yes, then this should still be possible and you can also check your Transfer stats via this page. Let me know if that seems to help at all.

Hi @"James M.58"! Unfortunately, if you’re not on a Business plan, it’s not possible to migrate your data over to our Australian servers. However, we can log a ticket for you and look into your speed issue. Let us know if that’s OK, and we can message you to the email address that’s tied to your Community profile here.

Hi from me as well, @"cof"! In this case, you could set up 2FA on your team members’ Dropbox accounts and insert your phone number to receive the 2FA codes each time, if that’s what you’d like to achieve. Just keep in mind that every time a team member wishes to log in to their Dropbox account via the website, you’ll need…

Hey @"sharsprague", I hope it's OK to jump in here. Can you please clarify when this issue started exactly on your device? Did you install the Dropbox update for MacOS perhaps, right before this occurred?

This is an interesting behavior, indeed. Can you let me know if your desktop app has already been updated to the latest stable app version? If it has, we can log a ticket for you and investigate this internally.

Sorry for jumping in too, @"katesrap". It sounds like your ticket wasn't submitted properly from what you describe. Is it OK if we log a ticket for you instead, and send it over to the email address that's linked to your Community profile here?

Thanks for posting here, @"cakbots"! Since you're on a Business plan, you should be able to customize your file requests and add your own branding with these steps. Can you please check them out and let me know if they help with what you'd like to achieve? Keep me posted.