Nancy Dropbox Community Moderator

Welcome to our forum, @"Thanushan"! I’d to thank you for your feedback on this and I’ve made sure it’s been passed on to our developers. For anything else you may need, I’ll be around the Community.

Sorry for jumping in, @"amitdonio". It still looks like you're trying to move the whole shared folder, which seems to be the issue. Can you try to move only the files located within it, or instead of moving them, just copy them to another location on your Dropbox account?

Hope you don't mind me jumping in, @"LesleyHall". Did you previously have any additional space, which has now expired, causing your Dropbox account to go over-quota perhaps? Did you receive this message about not having more storage after trying to upload a new file/folder or did this happen all of a sudden, even though…

Hi from me as well, @"mmday97". Can you please click here and send us a screenshot of what you see on that page? We can guide you from there.

Thanks for clarifying that, @"Jan_Kreft"! What I'd suggest, in this case, is to report this to Microsoft directly, so that they can also take a look and check this on their end. Just like you mentioned in your first post, you should only be seeing dropbox.exe on your computer, and not dropbox.exeexe, which shouldn't exist…

Hey @"eskei83"! Have you tried following these steps to move the "Music" folder back to its original location?

Hi @"Bram S.1"! Just to clarify, did this issue occur right after updating your computer to the latest Windows 10 version? 

Hey again, @"UnhappyClient". Are you referring to the .gif files you were unable to access previously? Also, when checking your bank statement, do these charges appear to be coming directly from Dropbox, or iTunes/Google Play?

Thanks for posting here, @"Jan_Kreft". Can you please clarify when exactly you receive this message by Windows Defender? Do you click on something first and then, it appears or does it show randomly?

I'm sorry to hear about your overall experience, @"loyal-user-ex". Do you remember on which platform you had reported this issue the first time? Was it here or via ticket perhaps? If it was via ticket, is it possible you still have the number, so that I can have a look? Besides that, I'd like you to clarify the app version…

Sorry to hear about this, @"dreamnest33". Can you please clarify for me if this issue is occurring on the desktop app or www.dropbox.com, like the previous users had mentioned? Have you tried downloading one of your Word files directly from www.dropbox.com, saving it to another location on your computer and then, printing…

Hey @"vivalamovie"! Have you also been in touch with the developers of the third-party app you're using? They should be able to assist with setting up the app again or modifying its settings to allow it to function as before. In order to do this, they can follow these steps. Besides that, they can also reach out to our…

Welcome to the Community, @"Mike P.58"! I hope you’re doing well. First of all, I’d like to thank you for your feedback on this; I’ve also passed it to our team, so that they can see your comments. Besides that, a workaround that I believe could work for you is enabling Dropbox as a location in your Files app, and then…

@"Masha-C", hope it's OK to jump in. You can turn on camera uploads on your desktop app with these steps. Only after all your photos have been successfully uploaded to your Dropbox app and it shows as up to date, you can go ahead and delete them from your mobile device. Doing this won't affect the photos that have been…

Hi from me as well, @"AlBauer"! Can you upload a screenshot of that message here, too? You can do this by clicking on the small camera icon that should be located above your message box, right before you post your reply on the forum.

@"CR05", sorry for jumping in, too. Can you please check your email address's inbox/spam folder once again, and let me know if you can see a ticket number there perhaps?

Hi again, Kiran! Can you let me know what’s the syncing status and app version of your desktop app?

Thanks the extra info, @"hpivs"! Can you please try double clicking on a file again, and then waiting a bit more before opening it via a third-party app? Before opening it, please make sure that your Dropbox app is up to date and give it some more time, even if the file has a green checkmark next to it. I’d like to make…

Hi from me as well, @"kangy1989"! I’m afraid that at the moment, this is expected behavior on the desktop app. However, since I understand your frustration, I’ve sent your feedback over to the relevant team, so that they can also see your comments and take this into account.

Alright; since this is something that only happens when using API, I’d definitely recommend posting about this in our API section here, so that our dedicated team can check this further for you.

Welcome aboard the forum, @"iulianbaciuonline". Is this only happening with files you’re trying to save to your Dropbox app via Adobe Illustrator? Have you encountered a similar behavior when saving files to the Dropbox app from other third-party apps? Can you send a screenshot of the extension that you mention, so that I…

Thanks for the screenshot, @"M. Xu"! Does the cloud icon appear only for your updated files? What’s the current syncing status of your Dropbox app? If you check www.dropbox.com, does this file appear as a conflicted copy and if not, can you open it normally there?

@"Natmonster", I also checked your latest email and it looks like it’s still open. Can you please have a look again and reply back to Hannah before it automatically closes?

Thanks for the extra info! What’s the API you’re currently using to generate these shared links? If you create one instead via the Dropbox website, do you encounter the same behavior?

Thanks for trying this, @"Alexius321"! Can we log a ticket for you then, and check this internally to see what’s happening?

Thanks for posting on the forum, @"speilee"! Just a clarification; are you referring to the files currently uploaded to your Dropbox account here, or have you also enabled computer backup and you’d like to make sure your main computer folders (Desktop/Documents/Downloads) go back to their original locations first? Let me…

Hi @"kiranbatta", and thanks for posting on the Community. Can you please send me a few more details on this? Were you editing the file when, all of sudden, it reverted back to an older version? Or everything seemed fine the last time you accessed your Dropbox account, and then you saw this the next time you signed back in…

Welcome to our forum, @"hpivs"! Thanks for posting this here. Just to clarify, did this start occurring after an update or an OS upgrade perhaps on your new computer? The rest of the devices, which don’t seem to have the same behavior, do they have the exact same setup as your Windows 11 computer? Let me know, and we can…

Thanks for posting on the forum, @"chryssa33"! If the extra space was originally acquired via referrals, then even after downgrading your Dropbox account, it should still be available. Just bear in mind that each referral counts for a different amount of space based on your plan. More specifically, referrals on Dropbox…

Welcome back to the forum, @"M. Xu"! What happens exactly when trying to upload your updated files to your Dropbox account? Do you see any errors? Also, are you uploading them via the desktop app or directly via www.dropbox.com? Let me know, and we can take a closer look.