Nancy Dropbox Community Moderator

@"sue1201", I went a bit back and checked your previous posts in this thread and from what I can see, your desktop app’s stuck on starting, based on the screenshot you previously provided. Are you also receiving an error about the Dropbox app being offline? If possible, can you please click on the same Dropbox icon in your…

Thanks for posting here, @"CharlesStanford". Which Dropbox platform are you having this issue on? Is this happening on all platforms instead (website/desktop/mobile app)? Are your files being moved after some time or does the action fail completely? Let me know.

Hi from me as well, @"Danielleburnett87". Can you let me know when was the last time you were able to see your photos when accessing www.dropbox.com? Also, when did your phone get stolen, if I may ask?

@"AZI_doum" and @"sue1201", can you please clarify for me what country you're currently located in? Other than that, are you having any issues when accessing the Dropbox website, besides your desktop apps?

Thanks for posting about this, @"russell-mark4"! Can you please clarify something more for me? You mention that the syncing status of your Dropbox app is "syncing". If you open your File Explorer > Dropbox folder, do you see any syncing icons next to your files or nothing appears? Any additional screenshots you can upload…

Thanks for posting here, @"trots". Correct me if I’m wrong, but I understand you’re mostly using camera uploads to automatically upload your videos, right? In case you haven’t tried to reinstall the app so far, please give these steps a go and let me know if they help: 1) Clear the cache on your Dropbox app (this may…

Thanks for posting here, @"a_rabatin"! Can you send me one extra screenshot of the options you see when clicking on the button with the 3 dots next to your folders? Also, were the deleted user’s files transferred with these steps, by any chance? Let me know what you find, and we can look into this.

Please check your email address, when you can, @"NWKent" and reply back to me. Cheers!

Hey @"Saga66"! I've just logged a ticket for you. Please check your email address, when you get the chance, and reply back to me. Cheers!

Hi again, Peter! Since this thread is already in English, can you please visit this page in order to post in German? This way, our German-speaking agent will look into this. Cheers.

Thanks for posting on the forum, @"Lani109"! I'd like you to clarify something for me first; do you happen to have any devices that are still linked to that Dropbox account (the one whose email address you can no longer access)? If you do, please check the Notifications section. The one-time code may be there. Let me know…

Hey Ashley! I hope you’re doing well. Is there any chance at all you may be having more than 250 top-tier folders here? From what I could find, there’s a limit at the moment to how many folders can be shown in the sidebar, so I’d like to make sure this isn’t the case.

Hey @"AZI_doum"! Thanks for posting here. Do you have any antivirus/firewall that could be blocking your access to the Dropbox app? Also, if you’re on a Basic plan, can you please check how many devices are currently linked to your Dropbox account?

Thanks for trying all these steps, Amanda! If you have any ticket numbers after attempting to reach out to our support team, can you please pass them on to me? I'd like to check this further.

Hey again, @"T Blumer". It’s expected indeed to see some differences when opening/viewing files on Google Sheets vs Excel for the web. However, there’s no way, I’m afraid, to “adapt” the format of those files. I’ve forwarded this as feedback though to our team, so that they can also see your comments and how this could…

Perfect, thanks for clarifying that! What I’d like you to try, as the next step, is to open your browser, clear its cache and check for any pending updates. Also, please restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a…

Hi from me as well, @"Lboegen"! Since everything looks normal on your mobile device, it may be worth trying something else, as well. Can you please open the Chrome browser on your computer, clear its cache and check for any pending updates? Also, please restore your browser to its default settings and disable any browser…

@"Behavioral C", are you seeing the Modified header perhaps? If yes, please hover over it and an arrow should appear; click on it and you can select the Size option from the menu. In case you're still having trouble with this, feel free to upload a screenshot of what you're seeing instead (while hiding your filenames).

Alright; in case you have other Microsoft files, like Word/Excel, can you please check those too, and let me know if they also show a blank page? What option do you click on on your web account right before this page appears? Finally, are these files shared with you or are they personal files you’ve created/uploaded to…

Welcome to the Community, @"amandajv"! Is it safe to assume that this issue occurs on various web browsers? If you haven’t checked, please open another browser on your computer and/or an incognito window, and let me know if you see the same thing. Also, is this something that you’re experiencing with all Power Point files…

Hey @"ogurchik222"! Please check your email address, when possible, and reply back to me. Cheers.

Спасибо, что написали и здесь, @"Makintosh29". Не могли бы вы уточнить, какая ОС вашего телефона, а также версию приложения Dropbox, которое вы пытались установить на свое устройство? Кроме того, не могли бы вы уточнить, сколько места у вас осталось на мобильном устройстве? ------------- Thanks for posting here too,…

Hi from me as well, @"TitoritoTito"! If you right click on your local Dropbox folder and go to its Properties, can you let me know how many files seem to be local at the moment? You can also upload a screenshot of what you see if you prefer (just make sure to hide your username). Also, since you mention that the issue…

Ciao di nuovo, @"Massimotx". Va bene se registriamo un ticket per te e indaghiamo ulteriormente? ---------------- Hi again, @"Massimotx". Is it alright if we log a ticket for you then, and investigate this further?

Let's check something else then; can you please visit this page, and let me know if you see any active backups there?

Hey @"jcyc1"! Just to clarify, when checking the email address that's tied to your Community profile here, you don't see any ticket number/email from me? If you do, you should be able to reply back to me in the same thread.

You're all set, @"ejayamey"! Please check your email address, whenever possible, and reply back to me.

Thanks for posting here, @"Historic Cookies". I'm afraid that the beta for Dropbox Collections has been deprecated. You can also check this post for more details.

Hey @"ejayamey". In this case, we can open a support ticket for you, and have a member of our team look into this further. They may be able to do something more on their end. Can we reach out to you to this email address or is it the one that you can no longer access?

No worries, @"Brodriguez". Please check your email address, when you get the chance, and reply back to me.