Nancy Dropbox Community Moderator

Alright; can we open a ticket for you then, and look into this further? We can message you to the email address that’d tied to your forum profile here.

Hey @"davidgomez79"! Did you set up a Dropbox account for your other parent with the correct email address? You can also see more on this referral status here.

Hi @"R-Air"! In this case, we can log a ticket for you instead and send it over to the email address that’s linked to your forum profile here. Is that OK?

Hey @"Reg77"! What Walter wanted to know is whether we can message you to the email address that’d tied to your Community profile here. We won't have control over your linked devices. That’ll just help us investigate this further.

Hey @"Robbie1970"! Thanks for posting here. What you’d like to achieve exactly isn’t possible via folder automations/naming conventions, I’m afraid. However, there may be a third-party app that could help you do this or a script, in case you have the desktop app installed on your computer and this folder is synced locally.…

Welcome aboard the forum, @"Peter_Fa"! To do this, you’ll need to become a billing admin on this Business team. Are you already an admin, by any chance? If yes, then what you need to do is to insert your billing info via the Billing tab of your Admin Console (even if it’s the same payment method as before). Otherwise, the…

Hi @"tomikobako", and thanks for posting on the Community! It’s possible that before uninstalling the Dropbox app from your computer, you didn’t follow these steps to disable computer backup on your desktop app. If you visit this page on your web account, are you able to access all of your computer folders perhaps? Let me…

I’m really sorry to hear about your experience, @"KRC147". Can you please let me know if you initially started this trial via www.dropbox.com or the App Store/Play Store instead? I’ll be able to help you further this way.

If you just want to not upload any photos to your Dropbox account from your phone for the time being, you can turn off camera uploads via your mobile app settings, and delete any photos that have been uploaded so far to your Dropbox account (since you've already saved everything in a folder on your computer). Hope this…

@"Steve05", did you try Hannah's suggestion above to switch browsers and see if that helps? If the issue persists after that, feel free to upload a screenshot of what you see, and we'll have a look for you. Thanks!

Thanks for the additional info, @"Marco_N"! Since you’d like to have other users download your Dropbox files, you can either use Dropbox transfer, like Walter mentioned above, or create shared links for them instead. Just keep in mind that there’s a specific limit for downloads per day, which is determined by the plan…

Hi from me too, Ricky! 2GB is the space offered in general on free Basic accounts. If you were on a Plus plan/trial, you’d see 2TB of space instead. Just like Megan said, from your screenshots it looks like the specific Dropbox account you’re currently logged into is a free Basic one, so you shouldn’t receive any future…

Just logged a ticket for you, @"cakbots"! Please reply back to me, when possible. Cheers!

Hi @"lizzbe78", thanks for posting this here! I’m wondering if using API can possibly help you in this case. Here are all the steps that you'll need to follow. Let me know if they seem to help at all.

Thanks for giving that a go, @"cakbots". Is it OK if we log a ticket for you then? We’ll need to take a look into your Dropbox account to assist further.

Thanks for all the screenshots, @"Chris L"! Now, when it comes to the different languages you see on your Dropbox account, have you tried to log in to www.dropbox.com via another browser and see if that’ll make any difference? What’s the current browser you’re using, as well as its version? I’d also like to thank you for…

Hey @"Troy"! Thanks for posting here. Have you tried following these steps? Do they help with what you’d like to achieve? Let me know.

Welcome aboard the Community, @"Johnmcmonigle100"! Can you let me know a little more about this? Do you mean that someone else hacked your email address/Dropbox account and has changed your credentials? Did you receive any notifications/emails about this? If yes, please send me a screenshot, while hiding your personal…

Welcome to the Community, @"basilfaulty". Let's have a look into this. First off, I understand that you're trying to automatically upload recent photos to your Dropbox account via camera uploads, correct? Can you please send me a screenshot of your current camera upload settings, as well as the app version of your Dropbox…

Welcome aboard the Community, @"MartyG1"! Is it possible to send me a screenshot of what you see exactly on your end? It'd be much easier to further help with a visual, to be honest. Also, can you let me know the syncing status and app version of your Dropbox app on the MacBook Air? You can see both by hovering over the…

Hi from me as well, @"Helpmecancel"! Do you perhaps know the password of that Dropbox account, so that you may log in and cancel your plan? If not, we can log a ticket for you instead and send it to the email address of your Community profile here.

Hi everyone! @"NB14", are you trying to use Rewind for a quite large amount of data, as well? Has any of you logged a ticket about this with our support team via this page perhaps?

Hi from me as well, @"deano18". It may be a long shot, but do you currently have, or had at some point, the desktop app installed on one of your computers? If yes, please check there, as your local Dropbox folder may still exist, along with your Dropbox files and you can move them to another location on your device.

Hi again, @"MarcelloSax64"! Do you want to tell me where you're having difficulty with the steps, so that we can look into this together? You can also send me a screenshot, if you prefer.

Hey @"smcrow". Are any of the team members (not team admin) currently able to access this Dropbox account? If yes, they may be able to reach out to our team directly and have an agent look into this further.

Hi again, @"Mike P.58"! Do you mind if we open a ticket for you, at this point, so that we can look into your Dropbox account?

Welcome back to the Community, @"Grimbo"! As a first step, please go here and send me a screenshot of the devices you see linked on that page. Please make sure to hide any device names or other personal info that may be showing there. Give me a nudge, when you're ready.

Hey @"thx7783"! I hope you're doing well. Can you, by any chance, remember the password that's linked to your Dropbox account? If yes, you can log in and try to cancel your subscription directly from your Plan page (if you're on a direct Dropbox payment). That brings me to my second point; did you initially upgrade via…

Hey @"drac69"! Just to clarify, did you go to your device's Start menu, typed in "OneDrive" and nothing appears?

Hey @"craigpalmer"! You can disable computer backup for your "Documents" folder with these steps.