Nancy Dropbox Community Moderator

Ciao di nuovo, @"Massimotx". Va bene se registriamo un ticket per te e indaghiamo ulteriormente? ---------------- Hi again, @"Massimotx". Is it alright if we log a ticket for you then, and investigate this further?

Let's check something else then; can you please visit this page, and let me know if you see any active backups there?

Hey @"jcyc1"! Just to clarify, when checking the email address that's tied to your Community profile here, you don't see any ticket number/email from me? If you do, you should be able to reply back to me in the same thread.

You're all set, @"ejayamey"! Please check your email address, whenever possible, and reply back to me.

Thanks for posting here, @"Historic Cookies". I'm afraid that the beta for Dropbox Collections has been deprecated. You can also check this post for more details.

Hey @"ejayamey". In this case, we can open a support ticket for you, and have a member of our team look into this further. They may be able to do something more on their end. Can we reach out to you to this email address or is it the one that you can no longer access?

No worries, @"Brodriguez". Please check your email address, when you get the chance, and reply back to me.

Hi @"RossN"! Are you able to check the app version of your Dropbox app next time you launch it? You can hover over the small Dropbox icon in your menu bar to see this. Did you also try to download it via this link, and it didn't make a difference?

My pleasure! Glad to hear it.

Hi @"jparker"! Have you tried following the exact same steps as the ones outlined at the bottom of this thread? You'll need to hold down the Option key to show any hidden folders on your Mac device. Let me know if this seems to work for you.

Hi from me too, @"Brodriguez"! When creating a ticket, did you insert an email address that you can currently access? If yes, please make sure to check the inbox and spam folder of that email address. In case you still can't see your ticket at that point, we can log one for you instead and send it over to this email…

Welcome to our Community, @"Pampam"! What you mention is correct; in general, if you’re not the owner of a shared folder, you can only permanently delete files that you own within that folder. In case those files don’t get restored within your file recovery window (yours and your ex's), then they should be permanently…

Grazie per le informazioni extra, @"Massimotx"! Lo apprezzo. Dopo aver avviato l'app e se hai tempo prima che si chiuda, puoi passare con il mouse sulla piccola icona Dropbox nella barra delle applicazioni e farmi sapere qual è la versione attuale dell'app Dropbox? ------------- Thanks for the extra info, @"Massimotx"! I…

Hey @"User 1556073" and @"constructeet"! Did you restart the Dropbox app/your devices after deleting those files from your accounts? If you did, and you don't have more than 3 devices currently linked to your Dropbox account, please also try to unlink-relink your Dropbox apps. Let me know if that seems to work.

Hey Siaska! Hope you’re good. Have you tried these steps perhaps to manage the sharing permissions of your team members? Let me know if they seem to work, or if you’re still having trouble with this.

Hey @"c4l1n"! Are you also having this issue with the Dropbox app on your mobile device? Does the feature/integration seem to work on your computer?

Thanks for posting here, @"T Blumer"! We're currently looking into this with the team, and we'll let you know as soon as we have more updates.

Hey @"g1na"! Hope you're doing well. Can you let me know if this is happening for all Power Point files on your Dropbox account, or just this one? If you have Word/Excel files, can you try to open them as well, and let me know what you see?

Sorry to jump in, @"64footdan". I just logged a ticket for you, so please reply back to me, when possible. Cheers!

Thanks for these screenshots, @"swag"! To check the exact available space on your Dropbox account, it's better to always consult your Plan page, like Mark suggested above. As per the downloaded folder, can you please unzip it on your computer, and let me know what's the size it shows now?

Hi Tim! Hope it’s OK to jump in. If you open the old Dropbox folder that you see, what’s located inside it? Does it have the exact same files as the other folder?

Hey @"MikeMcGVO"! Hope you don't mind me jump in here. One more clarification; does the folder you're trying to save to your Dropbox account only contain one file within? Can you please download this folder instead to your local device and let me know what's the exact size it shows? That'll help us isolate the issue more.…

Hey @"1502646"! Is it alright if we log a ticket for you then, and check this internally?

Hi from me as well, @"jpark"! Unfortunately, we can't see any account info over here on the forum. If you've received a refund though for one of your charges, then you should only be billed for one account from now on. In case you receive double charges though in the next month, give us a nudge here and we'll investigate…

Hey @"Sam L.11", hope you’re doing great! Let’s check a few things together. First off, can you please turn off the Dropbox app’s automatic launch upon your OS’s startup (you can do this via the app settings)? After you’ve done so, restart your computer, make sure Google Drive has launched, and manually start the Dropbox…

Hi again, Fredrik! Our team had a look into this in the meantime and it seems that the issue is now fixed (I also tried this myself). Can you please follow the steps you provided in your first post, and let me know if everything works alright for you?

@"meganmoore", I’ve gone ahead and logged a ticket with this email address (since it’s tied to your Community profile). Please get back to me, when you get the chance.

Hey @"Mikhail Gusev"! Please check your email address. You should have a new email from us.

Thanks for the extra screenshot! If possible, can you please temporarily unlink OneDrive from your computer, and let me know if the desktop app completes syncing now? There may be an issue indeed with Dropbox and OneDrive overlapping, so I’d like to make sure that this isn’t the reason why your backup can’t complete.

Hi again, @"meganmoore". Is it OK then to reach out to the email address that shows here? Since this request is account-specific, we'll need to look into your Dropbox account directly.