Nancy Dropbox Community Moderator

Hey @"Sirli"! Please check your email address here, and reply back to my message. For everyone else having the same issue, can you please clarify if you’ve checked your spam folders and added no-reply@dropbox.com to your email contacts, before resending the one-time code? ------------------…

Glad to hear that, @"iamchrishall"! @"JASerz", has the issue been resolved for you, as well?

Hey @"SimonThursday"! Once you’ve restored one of your empty folders again, can you immediately follow these steps to see details on their version history? Besides that, you can also try checking your Events page. Let me know if you find something more.

Can you please try to remove one of the users from the folder, as a test, and then share it again with them? Do they still see the same error now? Do they see the same thing if they try to access the folder via a computer as well, and not their mobile device?

Thanks for that, @"not-happy". From what I can see, one of your tickets has been forwarded to our specialists, so they'll contact you as soon as possible. I've also left them an internal message for you.

Thanks for bringing this to our attention, @"tyeik". Can you please try to clear the cache of your main browser, and check for any pending updates that need to be installed/make sure you’re using the latest browser version? Also, it’d help if you restored your browser to its default settings and disabled any browser…

Hey Alex! Please check your email address, when possible, and reply back to my message there. Thanks.

Welcome to the forum, @"rfunke". If you’ve joined a Business team, then each team member will have a personal folder by default, which contains their own personal files/folders, as well as files that have been shared with them. For more info, you can also check this Help Center article. As a result, I'm afraid this can't…

Hey @"MotivatedMover", hope it’s OK to jump in. Do you mind sharing a screenshot of the error they see exactly on their end? Have you shared any other folders with them, and if yes, do they see the same error when trying to access them?

Hi again, @"Sharkman"! Can we log a ticket for you, and investigate this further? We can message you to this email address, if that's alright.

Sorry for jumping in, @"jmee". If you haven’t already, can you please clear your browser’s cache, and check for any pending updates? What’s the default browser you’re normally using, as well as its current version?

Thanks for bringing this to our attention, @"not-happy". Do you have any ticket number from your convo with our support team, from when they approved your refund on the 09/11, so that I can take a look?

Hey @"Sergio75"! I’ve merged your post here, since it looks similar to the topic that's being discussed. Can you please have a look at the previous posts, and let me know if anything seems to help?

We're sorry to hear this, @"Art teacher". Since you’ve already contacted our support team, can you send us the ticket number from your convo with them? Was the Dropbox account that you mention upgraded to a trial directly via www.dropbox.com, or the App Store/Play Store on your mobile device?

@"David L.160", can we log a ticket for you then, and look into this internally?

Welcome to the Community, @"keinbroo"! Did you friend send you a Dropbox Transfer, which automatically expired after a few days perhaps? If yes, I’m afraid it’s not possible for you to restore these files, since they’re no longer accessible on your end. However, can you clarify if your friend deleted them from their own…

Thanks for posting on the forum, @"gormdael"! Is this only happening when opening your PowerPoint on Dropbox, or even if you open it outside of Dropbox/download it to your device? How did you embed the videos in your PowerPoint? Are they YouTube videos for the most part, or were the videos embedded from another site? Can…

Thanks for the extra info, @"Ewamscion". What I can suggest, since this sounds a bit odd indeed, is to log a ticket for you and send it to this email address. I can’t guarantee we’ll be able to see much more, but it may be worth to have a look.

Hey @"David L.160"! Do you mind clarifying the OS version of the device on which you're having this issue? Also, what's your app version?

Hey @"zosea", thanks for posting here. Do you have any other email addresses that could be linked to a separate Dropbox account? It sounds like you’re being charged for a different one, from what you mention. Can I reach out to you to this email address, to look into this further?

Hi @"Yevhen6581"! Can you please log a ticket with our support team via this page, and send me your ticket number after that?

Thanks for all the details you've shared here, @"Superpetak"! Are all of the Dropbox accounts you mention on the same plan? If one of your desktop apps was running the beta app version/experimental build, you should be able to see it if you hover over the small Dropbox icon in your system tray. Do any of these devices run…

Hey @"Nygreekrican"! I was about to log a ticket for you, but I can see you already have one open with our support team, and one of our agents has messaged you. Please reply back to them, when you can.

Hey @"sactec"! You can see the promotional space you've earned for your Dropbox account via the "Refer a friend" page here.

@"hanihamad ", besides the password reset email, have you received any other emails from Dropbox recently? If you check past emails, do you see anything related to your Dropbox password being changed? Also, can you send me your ticket number to have a look into it, too?

@"whoiswentz", have you set the language of your web Dropbox account to Portuguese perhaps?

Hi @"gtb"! Thanks for posting here. The actual quota that’s available for your Dropbox account is 5.75GB, as shown when clicking on your avatar (you can also see this here). The page that you’re currently looking at is just showing the minimum quota for Dropbox Basic, which is indeed 2GB. Hope that clarifies things.

Hi @"April H.", I hope you’re doing great! Can you please follow these steps on your MacBook Air to make sure camera uploads is currently enabled? If it is, please try turning it off and back on again. Do your images/videos automatically upload to the “camera uploads” folder now, when connecting your mobile device/camera?…

Thanks for posting this here, @"Fractal Tree"! Let’s check a few things first; are you having this issue with any other videos on Dropbox Replay? Have you purchased the Replay add-on, and is this something that you’re experiencing on multiple different browsers? If you haven't tried this already, please check a different…

Hey @"staticx"! Please check your email address, and reply back to me, when you get the chance. Cheers.