Nancy Dropbox Community Moderator

You're all set, @"ARCHIVOfis"! Please reply back to me, when you get the chance.

Hi @"Bhas"! Hope you're doing great. Can you send over a few more details on this, so that we can get a clearer image of what you'd like to achieve? Would you like to ignore those files perhaps, as described here, so that you may sync less to your Dropbox web account? Let me know, and we can take it from there.

Thanks for that! I've left an internal note to our support team for you, so that they may reply to your ticket as soon as possible.

@"Asfiya", I’ve logged a ticket for you, so please check your email address and get back to me. @"ARCHIVOfis", can I open a ticket for you as well, and send it over to this email address? Finally, @"rgcart17", can you please double check if you have any devices that are still linked to your Dropbox account? If yes, see if…

Hey @"MilicaB"! Jay is referring to his first post on the top of this thread. The one that contains all the steps on how you can ask the team admin to convert your account to a personal one again.

Thanks for letting us know, @"COR-N"! Do you mind sharing your ticket number with us here?

Welcome to the forum, @"eapen"! To invite a user to join your Business team, you'll need to follow these steps. After that, you can add them to another group with these steps instead. Let me know if that helps.

Hey Clare! Right before you post your reply in this thread, do you see perhaps a small camera icon above your message box? If you click on it, you should be able to attach your screenshots.

Thanks for posting about this here, @"bva974"! Do you receive this error message right after inserting your Dropbox password or before that? Can you please open an incognito window on your browser instead, and give this one more try? Let me know what happens.

Hi @"Asfiya"! It sounds like you're receiving the one-time security code, which is different to 2FA (2FA codes are usually sent to your mobile device, and not your email address). Can you currently access this email address, so that we can log a ticket for you instead? 

Thanks for posting on the Community, @"Clarey5"! To check this further, can you send me a couple of screenshots first? To be specific, I'd like a screenshot of the error message you keep receiving, as well as one more of the space you see on this page. Let me know when you're ready.

Hey @"ARCHIVOfis"! Out of curiosity, do you have any devices that are still linked to the same Dropbox account? If yes, the one-time code should already be sent as a notification there. Let me know what you find.

Welcome to the forum, @"misterhank"! Is there any chance you permanently deleted that folder from your Dropbox account? If yes, I'm afraid there's no way to restore it, since it will have gotten immediately removed from our servers, too. Let me know.

Hey again, @"Z11"! If there's a typo in your email domain, I'm afraid there won't be much our team can do. However, it's definitely a good thing that you still have access to this Dropbox account. Are you currently logged in to a desktop app? If yes, you can download your files from Dropbox instead/copy them to another…

Hi again! For now, while we troubleshoot this, I’d recommend holding off from updating to Dropbox for macOS on File Provider. There are a couple more things I’d like us to check next; can you please open your selective sync settings and uncheck the folder that contains the files that are missing from your desktop app, when…

Thanks for posting on the forum, @"khawlaelian"! If I get this right, everyone is sharing a link with you to some files, but while you can view some links, others seem to throw an error for no reason, correct? Do you mind sharing with me a screenshot of said error, so that I can have a look? Let me know when you're ready.

Hey @"mathetesbl", I'm sorry to hear about your experience. I've checked your convo with our support team, and I'd definitely recommend replying back to them in the same email thread. This way, they can send this over to our specialized team for you, and they'll investigate the issue on their end. Let me know if you have…

My pleasure, @"salageanandrey"! Feel free to ping me, if you need something else.

Thanks for checking, @"Isiah Villare"! Do you see anything else referring to Google Play/iTunes on your bank statement? If not, then I can log a ticket for you and send it to this email address. We can check this together this way.

Hi @"salageanandrey", and sorry for jumping in. It's kind of expected to see this message/notification once your Dropbox account gets close to its quota limit. Did you try to add a small file/folder to your Dropbox account and it couldn't sync/get uploaded?

Hi @"HaniN"! I hope you’re doing well. First of all, I’d like to mention that, if you’re all logging in to the same personal Dropbox account with the same credentials, this is a violation of our Terms of Service, and it can also result in the account being banned/terminated. Since it looks like you’re on a free Basic plan,…

Hi @"Z11"! Hope you’re doing well. Please note we don’t have any account visibility on the forum, so we can’t check your Dropbox account’s billing history. Is the typo you mention in the email name or your domain instead? Also, are you still being billed for this Plus subscription?

Apologies for the belated reply here, @"J_16". To save email attachments to your Dropbox account directly, you’ll need to follow these steps. Are you able to see all of your Dropbox folders now?

Hi @"Isiah Villare"! I hope you're doing well. Since this thread is about Dropbox Sign charges, can you please clarify for me if you've been billed for a Dropbox plan or a Dropbox Sign subscription instead? That'll help me assist you further.

Hi @"AhmadArif1994"! If you're seeing that your refund has been completed, then there's not much we can do on our end (this means that your refund has been approved on Dropbox's side). In general, the 3-5 day window mentioned above depends on your bank, so I'd recommend contacting them again to see if they can make your…

Sorry to jump in too, @"doppyjoe". Out of curiosity, when did you start having this issue exactly? Were there any updates on your device/Dropbox app/Logic Pro app right before the issue occurred? Has this been happening, in general, since getting your new Mac computer? Do you have any other Logic Pro files outside Dropbox…

Thanks for giving that a go, @"TitoritoTito"! I've gone ahead and logged a ticket for you. Please reply back to me, when you have some free time.

@"toomanyjoes", from what I see, the given solution doesn't refer to deleting a large folder altogether, but rather selectively syncing it. Selective sync removes entire folders from the desktop app, but they're still available on your Dropbox account online. This is because the Dropbox app may face various performance…

@"yangshaohua", have you also checked this on a web browser on your computer and you see the same thing? @"superjames888", can you let me know the current browser you're using, as well as its version? Let me know when you're both ready.

Thanks for posting about this here, @"SnowBlue". Please note that, in general, Dropbox is unable to verify the existence of the email address you insert, when creating a Dropbox account. Also, if the promotional space has already been granted to that Dropbox account, our team won't be able to transfer it to another account…