Nancy Dropbox Community Moderator

Hi everyone! Thanks for bringing this to our attention. We’ll have a look into this with our team and keep you updated! 

Thanks for your feedback here, @"craigbrown"! What I can suggest, in the meantime, is using DocSend instead for what you’d like to achieve. If need further help though, please let me know.

@"nikkidolson", is this .zip file owned by someone else perhaps, and not you? Are you seeing the option to delete the rest of the files showing in your screenshot?

Hey @"TheaPerez-SE", did you check your Files page, and the option to see your starred items no longer shows above your files? What if you also visit your Home page?

Hey @"chwynn"! Please try clicking on the small camera icon that should be showing right above your message box (right before you post your reply).

Thanks for the extra info! Are these Word documents personal files of yours, or were they shared by another person? If they were shared, it’s quite possible that the owner has made them view-only/protected, which is why you’re seeing this error when trying to copy their contents.

I’ve merged your post here, @"Loredana Dreptate", as your issue seems relevant to the one discussed. Can you please send over a screenshot of what you see on your Backups page? When saying that you’re trying to delete files from your Dropbox account, do you mean that you’re unable to delete individual files within the…

Hi @"Virginia C.10"! If the Dropbox app's already installed on your device, you can try to manually start it via your Programs/Applications (depending on your OS), and then, you should be asked to sign in with your Dropbox account credentials. Let me know if that helps.

Hey @"77002", sorry for jumping in. Just a clarification here; do you mean that your Dropbox app was updated to the latest app version when this started? Did you have any other OS updates perhaps?

Hey @"peterdepaulo"! Are you seeing this error when going to your Signatures tab, and selecting a template, as well? What if you try this via another browser instead?

Welcome aboard the forum, @"m_schem"! Just to clarify, you're opening your files and you're trying to copy/paste text from one document to another, correct? Can you send me a full screenshot of what you see exactly on your end? In case you're using the Dropbox website, is this something that you’re seeing on multiple…

I'm sorry to hear this, @"Ntc2821". Can you send me the ticket number from your last convo with our support team, so that I can have a look? Is it possible that you're now being charged for a separate Dropbox account under a different email address?

Sorry to hear this, @"dengmam". From your post, it sounds like you’re being billed for another Dropbox subscription, indeed. Have you tried inserting your transaction ID here, to verify the Dropbox account in question? Is it the same as the one showing here? If not, please try logging in to Dropbox with the correct email…

Hey @"John9459 ", hope it's OK to jump in. Have you tried switching browsers on your computer, and the same error persists? If it does, I'd also like you to upload a full screenshot of the error you keep receiving on your end. Keep me posted!

That’s good to hear, @"borkdude"! If this happen again though in the future, don’t hesitate to ping me.

Thanks for all the info, @"borkdude". Out of curiosity, how long does the audio last? Can you try toggling its offline setting from On to Off, and then On again, and let me know if the same thing happens? I'd like to gather as much info as possible and check this further.

Sorry to hear this, @"RyanDJ". If this is happening for your shared links, can you please delete one of them, and then re-create it? Are the recipients able to access your files now? Also, if you try to share a folder with them instead, do they have any trouble accessing it? Let me know, and we’ll take it from there.

Thanks for the extra info! Can you also tell me the OS version of your device, as well as the app version of your Dropbox app?

Thanks for posting this here, @"borkdude". Did this happen with an .mp3 file that you own, or was it shared with you by someone else? Is this the first time you’re experiencing this on your mobile app, or is this happening for other audio/video files, as well? Can you send me a screenshot of the offline files list on your…

Hey @"mbs"! Sorry for the nudge. Did you have a chance to check out Jay’s message above?

@"Tam-E", due to security reasons as this is a public forum, we can only investigate this, if you upload a screenshot of what you see on your end (and not your private documents). You can send us any screenshots you want by clicking on the small camera icon that's located above your message box (right before you post your…

@"bcortier", can you please attempt to restart your Dropbox app again, and let me know if the same error appears?

No worries, @"Tam-E". Let us know when you're ready, and we'll look into this.

Thanks for posting about this here, @"spp1973". When editing the file via Excel for the web, do you see any errors? Do your updates seem to be saving automatically, if you check the top part of the Excel sheet? Have you tried editing via a different browser too, and the same thing keeps happening? Let me know when you’ve…

Hi @"otticolab", thanks for sharing your feedback on this! In the meantime, you can perhaps try organizing your projects in folders, in order to keep them separate. You can check this page for more details. Hope this helps a bit.

Hey @"Belloli"! I was about to log a ticket for you, but from what I can see, you already have one open and it’s being handled by our specialized team. Please keep checking the same email thread, as they’ll reply to you there.

@"sweetybhardwaj", do you have any other devices that are linked to your Dropbox account (via the mobile/desktop app)? If yes, please check their notifications and let me know if you can see the one-time code there. If not, can you access the email address showing here, so that we can log a ticket for you?

Sorry for jumping in, @"Pansy L.". Is this happening for all images on your Dropbox account, or just the ones located within the "camera uploads" folder on your desktop app?

Let us know when you've got more updates, @"mtritter"!

Sorry for jumping in, @"gm40". Is no-reply@dropbox.com added to your email contacts, as well? If yes, please open another browser on your computer, and log a ticket with our support team via this page. After that, send me your ticket number here. Thanks!