Nancy Dropbox Community Moderator

Thanks for posting on our Community, @"DebraV"! When creating a shared link, did you follow the steps outlined here? Do you mean that you’re unable to click on the link directly, and open your files, if you’re just previewing the Excel sheet on the Dropbox website, and you haven’t opened it via Excel for the web? Feel free…

Hey @"phantasm", if you’re seeing the correct amount of quota here, then you should be alright. I’d like you to send me a screenshot of the email you received though, so that I can take a look (just make sure your personal info is masked). Was it sent to the same email address as the one showing here?

Thanks for the extra details, @"Cheyenne_integrityav"! Can you let me know when this started happening approximately? Did you always have this kind of issue, or did it occur recently?

Hey @"Trish S.2", hope it’s OK to jump in! If you go to this page, and open your shared folder from there, you can then hit on the blue “Upload” button at the top of the page > select “Files” to upload the edited document. If you haven’t changed the filename, then the updated file should automatically overwrite the old…

Thanks for posting here, @"sajjadahmad999". I’m afraid that as of 03/09/2023, setting up new devices to receive security codes by text message isn't supported, if your country code is +92. You can also double check this here. However, you can try generating a 2FA code instead via an authenticator app. If you need something…

Hey @"dronecrasher", sorry to jump in. Just to clarify, when requesting a password reset for your @me.com email address, did you actually receive one, or nothing arrived to your inbox/spam folder?

Hey @"NB141"! If you upload images from other social media platforms, do you experience the same thing? Have you tried disabling and re-enabling the feature, to see if that makes a difference?

Hey @"yoon jun", if you’d like to log a ticket with our support team instead, please open another browser on your computer, and go to this page.

Hey @"moniqueatforthrightadvising", thanks for posting here. If you had an existing Dropbox account linked to your email address, then signing-in with Google shouldn’t replace your account with a new one. You mention in your post though that your boss added you to a Dropbox Sign team (which is different to Dropbox). If you…

Sorry to hear about this, @"abelke". Can you let me know the exact type of update you had right before this issue started on your desktop app? Also, how many files does your local Dropbox folder currently contain (you can double check this by right clicking on your Dropbox folder > selecting “Properties”)? Finally, what’s…

Welcome aboard the forum, @"Kevinyun"! From what I understand, you’re part of a Business team, correct? Is there any chance that your team admin has enabled team selective sync for your Dropbox folders? This would prevent them from syncing to your local device indeed. If that’s not the case, do your folders contain any of…

Alright, what we can do then, is log a new ticket for you and send it over to this email address, so that the case can be forwarded again to our specialized team. Let me know if that’s OK, and we'll get things started.

Hi Sheona, and sorry for jumping in. At the moment, I’m afraid there’s no way for the Dropbox app to differentiate the libraries via the camera uploads settings. I’ve sent this though to our team as feedback for future reference.

Thanks for posting on the forum, @"ehendry". Can you please check this Help Center article on conflicted copies, and let me know if it clarifies the situation? Other than that, is your desktop app syncing alright? You can double check its syncing status by clicking on the small Dropbox icon in your system tray. Keep me in…

Hey @"Mcbee", hope it’s OK to jump in. Did you check your email address’s inbox, along with your spam folder, and you can’t see Colby's/Sheldon’s email? If you can locate it now, please try to reply back in the same email thread, and a new ticket should be automatically opened.

Hey Keith, before taking any further actions, do you mind sending me a screenshot of what you see here?

Hi from me as well, @"iNfeRnO B." Have you also checked your Windows UAC levels to make sure they’re set to default (the provided link also applies in case you’re running Win10/11)? After that, please reinstall your Dropbox app with admin privileges. Does that seem to help at all?

Hi from me too, @"JasonC32"! You can check your app’s version by hovering over the small Dropbox icon in your system tray (right before you open the menu showing in your screenshot). Just to clarify, does the number of the syncing files seem to change at all, or is it completely stuck? Also, the .mov files that you’re…

Welcome to our forum, @"JT23"! Are the latest charges you received from Dropbox, or iTunes/Google Play? If they’re coming directly from Dropbox, please insert the 12-digit transaction ID that should be linked to them here, and let me know if the email address you see is the same as the one tied to your previous Dropbox…

Hi again, @"igaming". Can we log a ticket for you then, and send it over to this email address? Our support team can look into this on their end.

Hey @"realjun97", since your upgrade is being handled by the App Store, I’m afraid our support team won’t be able to see much on their end. Can you please try to contact Apple about this, so that they can confirm the email address of the upgrade? If that doesn’t work out though, let me know and we can log a ticket for you,…

Hey @"Tin1", sorry to jump in here. Can you send us what you see on these pages in a screenshot, instead? Unfortunately, we’re not allowed to click on any links, due to security reasons, on the forum. You can click on the small camera icon above your message box though, to upload your screenshots.

I’m sorry to hear this, @"jkleinhoven". Can you send me the exact OS version of your computer? Can you also clarify if you’ve tried our offline installer, as well?

Welcome to the forum, @"RLW30". Do you, by any chance, mean that your photos are being automatically uploaded to your Dropbox account, after installing the desktop app on it? If yes, you can follow these steps and uncheck the option for the camera uploads feature, to stop this from happening in the future. If I’ve…

Hey @"tadamori", thanks for posting here. Can you send me a screenshot of how your Dropbox previews appear, when you have other windows open on your computer? Please make sure to blur the other windows, before uploading your screenshot here. Give me a nudge, when you’re ready.

Can you let me know what’s the file extension of the file you’re previewing? Also, how are you downloading it to your computer afterwards? Is this happening with any file you're scanning? Please make sure to send me a screenshot of the error as well, to have a visual. You can click on the small camera icon above your…

Hey @"ewanmillard", please make sure to reply back to my message from your email address, and I’ll look into your request.

Hey @"igaming"! Can you please clarify if you’ve also tried our offline installer here?

Hey @"rebeccaspennato", welcome to the forum. Can you upload a screenshot of the error you’re receiving exactly? Do you see this right after you’ve saved your scanned file to your Dropbox account, and tapped on it to open it? Let me know, and we’ll have a look together.

No worries, @"ewanmillard". I’ve gone ahead and logged a ticket for you instead (I’ve messaged you to this email address). Please check your email’s inbox, and reply back to me, when you get the chance.