Nancy Dropbox Community Moderator

Hi from me too, Paul! Hope you’re doing well. To make sure we’re on the same page; did you open an incognito window on your browser, and try to create a new Dropbox account with a different email address? If you're having trouble along the way, please send me a screenshot of what you see (just make sure your email address…

Hey @"Gala_4"! I hope you’re doing well. Let’s take a step back; first off, what you mention about selective sync is correct. If you don’t select a folder from the list, then this folder shouldn’t show/sync to your desktop app, so it won’t take up hard drive space. However, this folder will still show on www.dropbox.com…

Welcome to the forum, @"Heather LB"! Do you mind sharing a screenshot of the error message they receive on their end? If you open an incognito window on your browser, and try opening this link, without logging in to your Dropbox account, do you receive the same error? Is this happening for any other shared links or just…

Спасибо за публикацию здесь, @"BS77"! Чтобы понять это прямо; Насколько я понимаю, у вас нет доступа к своему адресу электронной почты Dropbox и вы не помните пароль, верно? Если ваш ESP не может помочь вам повторно активировать свой адрес электронной почты для сброса пароля Dropbox, боюсь, больше ничего не нужно делать.…

Hi from me as well, @"archbitis"! Can you please check your cache folder, and see if there are any files taking up space there? Other than that, is it possible you ignored some files on your desktop app? If yes, these files will only be showing on your Dropbox app, not the web, and they’ll also take up extra space from…

@"RINGDING", in this case, you can delete your files either from the Dropbox website or the desktop app, and if you have a separate copy of them in another location on your laptop, these won't be affected at all.

Thanks for posting here, @"RINGDING"! To make sure I get this right; do you wish to delete files from www.dropbox.com without deleting them from your local Dropbox folder? If yes, then you can ignore those files instead. Do you want to delete files from your Dropbox account, in general, without affecting any local copies…

Thanks for posting here, @"emmtre"! Do you mind uploading a screenshot of what you see on your end? I'd like to have a visual.

Thanks for posting here, @"RandyBus"! Unfortunately, this isn’t possible at the moment. If you already have a shared link with edit permissions for your folder, and you need a link with view-only permissions instead, then you’ll need to create a new one. If you don’t wish anyone to be able to edit your files after that,…

Sorry to hear the same issue’s back, @"wowmagnets". Is this error showing again on multiple web browsers? Also, can you send me the ticket number of your support case to have a look? Let me know, when you’re ready.

Hi @"armin_alimardani", and thanks for posting here. To check this further, I’d like one more screenshot of what you see here, and one more showing the space taken by the Dropbox folder on your Mac computer. Also, can you clarify when exactly your desktop app started showing as beta, even though you’re on the stable app…

Thanks for posting here today, @"ronbannon"! From what I understand, you’re currently running a beta desktop build (181.3.5515) on your Dropbox app, right? Are you seeing the same error for all .textClipping files or just this one? Please upload a screenshot of the error, as well, to have a visual. Finally, I’d like you to…

Hi @"Orix", and thanks for posting here! Are you referring to the mobile app or the desktop app instead? If this is about the mobile app, you can go to the "Files" tab, click on the header above your files, make sure "Modified" is selected and then tap on the arrow next to it. This should allow you to sort your files the…

Hi from me too, @"devedsmith"! This is quite a strange behavior, indeed. Can you let me know what’s the average number of files your local Dropbox folder contains at the moment? You can double check this by right clicking on your Dropbox folder directly and going to its Properties. What do you see there? Feel free to send…

Welcome to the forum, @"Zenlawjp"! First of all, I’d like to assure you that even in the case of an account downgrade, you won’t lose any data from your Dropbox account, so you don’t need to worry about this. What will happen, if you go over-quota, is that you won’t be able to add new files to your Dropbox account, and…

Hi @"Pardhivan", hope you're doing well! Just to clarify, do you have access to your Dropbox email address, and the security code never arrives in your inbox/spam folder? Or has your email address been disabled, so you don't have a way of receiving the code instead? Let me know, and we'll take it from there.

Hey everyone! Anyone who still has issues with this, please log a ticket with our support team via this page. If, for any reason, you have trouble doing so, let me know here.

Hey Alex! Hope you're well. Can you also send over a screenshot of what you see on this page?

Hi from me too, @"jcicora"! Do you mind sending me a couple of screenshots of what you see on your end instead? More specifically, I'd like a screenshot of the shortcut you mention in the beginning, and one more showing the full error you're receiving, when trying to navigate through the actual folder path. Let me know…

Hey @"Axcess02"! Thanks for posting about this here. The 6-digit code that you mention is generally sent if you try to log in to your own Dropbox account from a new device/browser, and you shouldn't receive it when they try to access the files you've shared with them or be sent to your email address, for that matter. Are…

Hey @"Arcanita"! Have you logged any tickets about this with our support team? If yes, please send us your ticket number here. Otherwise, we can open a ticket for you instead and send it to this email address.

Alright; can you please take one more step and try an incognito window on your web browser, in case you haven’t already? You also mentioned in the beginning that these shared links are sent to you by your company; do you know perhaps the type of plan they’re on? Do they happen to be on a Business team, by any chance?

Hey @"chrisryanphotog"! Sorry to jump in. Has your backup progressed at all over the course of the last few days, or has it been stuck at 98%? Have you restarted your device at all since the backup started?

Hey @"chefsaroarbd"! Can you please clarify what's the exact issue you're facing on your Dropbox account, so that we can take a look?

Thanks for the screenshot! Appreciate it. Are you the only one having issues with the specific shared link? Are you receiving the same error message on various web browsers?

Hey @"flyingcow"! Are you currently logged in to your Dropbox Family account? If yes, you can log a ticket about this or, even chat with our support team, via this page.

Are you seeing any option saying “Send email” when trying to delete your Dropbox account? If yes, you can click there to generate a new password for your Dropbox account and delete it afterwards. Otherwise, please send me a screenshot of what you see.

Hey @"KG12"! I was ready to log a ticket for you, but from what I see, you already have one opened with our support team. Since they’ve replied back to you, can you please check their message and respond? Thanks!

Thanks for posting here, @"Ja Man Java"! What's happening exactly when trying to delete your Dropbox account? Are you being asked for a Dropbox password perhaps? If yes, you can see here how to set one. In case your Google account gets deleted, this wouldn't delete your Dropbox account. However, you'd need to have the same…

Thanks for keeping me in the loop! Is it OK to log a ticket for you then, and send it over to your email address here?