Nancy Dropbox Community Moderator

Hey @"N8Lewis"! Did the folder disappear only for you, or is the team member unable to access it on their end, as well? What do you see if you visit your Events page here?

@"Longwayround", can you please try to access your Dropbox account via a different browser, or even incognito mode, and let me know if any of that helps with deleting your account?

Hey @"frankjp", hope it’s OK to jump in here. Out of curiosity, do you have the desktop app installed on your Mac device? If yes, I’d like you to add couple of these files within the local Dropbox folder instead, and let me know if the original date keeps being altered (both locally and on the web account, after the files…

@"shaferkg", just to clarify, do you still see the small Dropbox icon in your menu bar (at the top part of your screen)? If you can’t find the Dropbox folder under your Locations either, please follow these steps, and let me know if you can locate it now.

Thanks for posting on our forum, @"copacarl"! If I get this right, your client has shared some folders with you, but after you installed the Dropbox app on your new device, you can’t sync those folders properly. Correct? Can you let me know what’s happening exactly? Is the app still trying to sync your folders, or has the…

Thanks for the ticket number, Chris! I’ve left an internal note for our team, so that they may get back to you as soon as possible.

Dayle, I checked our system, and I can see that you recently replied back to our support agent. Please give them some time to review your case, and they’ll get back to you in the same email thread.

@"missy1115", can you please send me a screenshot of what you see here? Is there any chance you have a separate Dropbox account (under another email address), that’s on a free Basic account instead? Is the email address you see here, the same as the one on your Dropbox mobile app?

Hey @"keith redwood", I’ve merged your question here, as it’s relevant to this thread. Please go over Sam’s reply here, and let me know if it helps.

Hey @"Chris110", hope you’re doing great. In general, you can locate the Dropbox subscription for which you’re being billed by inserting your transaction ID in this page. Since these are ADYEN charges though, you may need to reach our support team instead. Please open another browser (on which you’re NOT logged into ANY…

Hey Niki, hope you’re doing well! If you try to install the Dropbox Capture app again on your device, do you get an error that it’s already installed perhaps? It sounds like it hasn’t been removed from your device, so I’d like to see what’s going on.

Thanks for sharing your ticket number, @"Mypointviews1"! As we don't have any account visibility on the forum, I'd suggest replying back to your ticket directly. Our support agent can further check this, this way. I've left them an internal note for you, too.

Hey @"OATTohatsu", sorry for jumping in. Did you also clear your browser’s cache, like Walter suggested? What if you try an incognito window instead?

Welcome to our Community, @"climberfx"! Thanks for sharing your feedback on this. I’ve passed your comments to the relevant team, as well. In the meantime, what you can do is to use the Open button on the website instead, to help you open the files from your shared links directly on the desktop app. You can check out this…

Thanks for posting on the Community, @"Douglas J.9"! The option to hide your recent files should be still available on your Dropbox app (the option may show in different spots based on your OS). If you’re on Android, you can hide your Recents section by going to your Dropbox account settings, and scrolling down the page a…

Hey @"myfirsttech_sg", hope you’re doing well. Have you logged any tickets about this with our support team? If not, please open a different browser (that’s NOT logged in to any Dropbox account), and open a ticket with them via this page. Send me your ticket number here afterwards.

Hi @"Coacto"! Thanks for posting on the forum. To look into this further, we’ll need to log a ticket for you instead. Is it OK if we send it to this email address? Let me know.

Hey @"becmac", sorry to jump in here. It looks like you’re referring to two different features; while selective sync totally removes your folders from the Dropbox app to save hard drive space, it’s also possible to make your files online-only instead (by right clicking on them), in which case you’d still see their…

Thanks for posting this here, @"phorst"! Can you walk me through the steps you took, before this error message appeared? Did you follow these steps perhaps on your iPhone? Keep me in the loop.

Thanks for that, @"COrider"! I’ve left an internal note for our team to see, and get back to you as soon as possible.

Sorry to hear that, @"Essia Houtman". If you check your bank statement, does your transaction appear as pending or completed? Do you have any other Dropbox accounts (under a different email address) that could have been upgraded instead? As for the payment method option when logging your ticket, you can put a different…

Thanks for clarifying that, @"Brno". Can we log a ticket for you then, and send it over to this email address?

Hey @"Pert"! Please check your email address, and reply back to my email, when possible.

I’m really sorry to hear about this, @"daylef". For how long has this been going on? Is this the first time that you’ve tried to contact our support team, or did you manage to log a ticket with them in the past? If the latter, can you please send me any ticket numbers you may have, so that I can look into this?

@"Riqiv", can you please follow the steps mentioned in this thread, to fix the permissions of your Dropbox app? If that doesn’t work either, let me know.

Hey @"Brno"! Just to clarify, have you also performed an advanced reinstall? If not, can you please follow these steps, and let me know if it makes any difference?

@"superjames888", please check your email address, and reply back to my email, when you get the chance. @"brettstur", can we open a ticket for you too, and send it to this email address?

Hey @"BG2017", sorry for jumping in here. Did you perhaps use the Facebook data transfer tool to upload your video from your Facebook account to Dropbox? When you uploaded this video for the first time to your Dropbox account, was it previewing properly?

Ciao @"chiaradambrogio"! Stai controllando l'indirizzo email collegato al tuo account Dropbox qui? Se sì, controlla anche la cartella spam e assicurati che no-reply@dropbox.com sia stato aggiunto ai tuoi contatti email. Fammi sapere se questo aiuta. --------------- Hey @"chiaradambrogio"! Are you checking the email address…

Hey @"Kor_jnghelp", and thanks for posting on our forum! If I get this right, you’re trying to upload your synced photos from the Dropbox desktop app to your NAS, and this is when you get an error message. Correct? Have you made sure that your Dropbox files are offline first? After that, you can try copying one of your…