Nancy Dropbox Community Moderator

Mi dispiace sapere che lo stesso problema persiste, @"Boomerang". In passato hai menzionato che utilizzavi "Trend Micro Maximum Security" come antivirus. Lo hai disabilitato temporaneamente per assicurarti che non interferisse con Dropbox? Oltre a ciò, stai utilizzando altri proxy, VPN o firewall su questo dispositivo?…

Hey @"aammash"! Where do you get stuck exactly? Is there an option you don’t see on your end?

Hi @"Namaka", hope you’re doing well. You mentioned in the beginning that this error only persists on your Firefox browser. Have you tried clearing your browser’s cache, checking for updates, and making sure additional plugins have been disabled? Does that make any difference at all?

Sorry for jumping in here, @"rossmcm", but is it OK to log a ticket for you, and look into this internally? Since we don’t have account visibility on the forum, it may be easier to investigate this way.

You're all set, @"drb01"! Please check your email address, and reply back to my message.

Hi again, Carlos! In this case, you can try unlinking - relinking your Dropbox app to your new hard drive once it arrives (you should be able to pick the syncing location of your choice by selecting the “Advanced link settings” before completing the sign-in process). Please keep in mind though, that since the Dropbox app…

@"Capellmeister", can we log a ticket for you instead, and message you to this email address?

Hi @"tedi", I’m sorry to hear about the situation. Have you already checked these pages, Deleted files and Events, and there’s no trace of your missing files?

Hi from me as well, Andrew. If you can access your old Dropbox account via a web browser on your laptop, I’d suggest changing the email address that’s linked to it via this page, and enabling two-step verification as an extra security measure. About the missing folders that you mention, did you also check your Deleted…

Hi @"Adnil"! Thanks for your screenshot. Can you also visit this page and this page, and send us a screenshot of what you see there, as well?

Hey @"drb01"! Sorry for jumping in. Can I message you to this email address, and look into this further?

Hey @"Normanvh", hope you’re doing well. Can you right click on your local Dropbox folder for me, and go to “Get info”? Please send me a screenshot of the next window that will appear.

Hi from me as well, John! Just to make sure I’ve got this right, you’d like for the “Join folder” option to not show when your friends open the shared link, correct? From what I can see on your screenshot, the folder in question seems to be a shared one (not a personal one). Can you please create a view-only link for a…

Hey Bob! Please check your email’s inbox/spam folder, and reply back to my message, when you get the chance.

Thanks for the numbers! Appreciate it. Now, please keep in mind that we don’t have any account visibility over here on the forum, so we can’t offer more assistance. I’ve left an internal note to our support team though on your behalf. In general, Dropbox takes account security very seriously, so if you don’t have any of…

@"Bob-SF", is it OK if we log a ticket for you to this email address? Our team can investigate this further this way.

Thanks for the info, Amanda! Is it alright if we log a ticket for you to this email address?

Hi Carlos! Sorry to jump in here. Did you follow these steps to move your Dropbox folder from your external drive to your internal drive? Are you able to open your app preferences, and try Walter’s suggestion above about selective sync?

Sorry to jump in, @"Meluseene". Can you send us the ticket number from the convo with our support team, so that we can take a look? Thanks!

Glad to hear it, @"cloudstoragelover"! I’ll be here, if you need something else.

Hey @"ninishepp"! Sorry for jumping in. When saying that you’d like to update your Dropbox username, do you mean the name of your Dropbox account, or the email address that’s linked to it? If it’s the first case, then Dropbox wouldn’t send you an email about it, and the update should be automatically reflected on your…

Hi @"User from Denmark", sorry to hear that. Can you also try the solution provided above, and let me know if it helps?

Hey @"Tigercomp", we can message you to this email address, and investigate further, if you’d like.

Hi Anna, hope it’s OK if I jump in, too. Out of curiosity, is this only happening with video files? If you try to make an entire folder available offline, which only contains images for example, are you receiving any errors? As per the context menu options that you’re missing, have you also tried restarting your Finder? If…

Thanks for that, @"Julieta2" I've left an internal note for our team, so that they may reply back to you as soon as possible, and review the case further.

Hey @"cloudstoragelover", sorry to jump in. If you haven’t tried this recently, can you please unlink - relink your Dropbox app, and let me know if there’s a difference after that?

Hi again, Amanda! If syncing is still paused on your Dropbox app, please resume and try these steps to fix hardlinks/permissions. After that, please give some time to the app till it’s up to date. Are you able to unlock or delete this folder now? If none of this works, click on the small Dropbox icon in your menu bar at…

Thanks for posting on our Community, @"dianders"! Can you attach a screenshot of the error message they keep receiving? Besides this type of email, are they getting other emails from Dropbox, in general? Finally, if they’re part of a Business team, only they can see who their admin is by following these steps. Keep me in…

Hey @"Julieta2"! Thanks for nudging us here. Does your admin receive this error message perhaps? Can you send me the ticket number they received, so that I can take a look?

Hey @"Tevald", please check your email address, and reply back to my message. We’ll take it from there.