Nancy Dropbox Community Moderator

@"mitchellmedia", since we need visibility over your Dropbox account to investigate this further, is it OK if I log a ticket for you to this email address?

Thanks for posting this here, @"Kay L."! Have you tried restarting your computer? If not, please give that a go. Does this pop-up message appear again after that? If yes, are you able to dismiss it by selecting “Not now”? Give me a nudge, if you need more help.

Hi @"rokman54", sorry to hear about this issue. If you click on the small Dropbox icon in your system tray, and go to your “Sync history” tab after that, are you seeing any errors for any of the files that are currently trying to sync? Other than that, you can open your local Dropbox folder, and see if any of your…

Welcome aboard the forum, @"KlausLion"! Correct me, if I’m wrong, but it sounds like you’re using the Dropbox website, right? If yes, then I’m afraid it’s not possible to change that. Also, keep in mind that the 250GB limit you mention is for downloads via the Dropbox website; when uploading files, the limit is 50GB…

Hey @"Lawrie19B"! Please check your email address, and reply back to me, when possible.

Hi from me as well, @"Simran97"! Just to clarify, did you also try Jay’s suggestion above, and performed an advanced reinstall?

Hey @"Tagri"! Sorry for jumping in. Can you clarify if the email address you see here is an existing email address to which you can receive emails? As a general note, please keep in mind that it’s necessary to always link your Dropbox account to an existing email address, in order to receive the verification email, the…

Hi everyone, I hope you’re all doing well, and thanks for your continued patience. I also wanted to share this Help Center article with you, which contains more details on the Dropbox support for macOS on File Provider.

Thanks for posting this on our Community, @"Ethan04"! Nice job on taking these precautions on your Dropbox account to ensure its security. I’ve also removed the shared links from the forum. By the looks of it, this is a legit Dropbox email, as it’s coming from one of our official domains. Did you check with your colleague…

Hey @"ZenoITALY", sorry for nudging you. Did you have the chance to check Jay’s reply perhaps?

Hi all! Hope you’re doing great. Can you please check the info at the bottom of this Help Center article, and let me know if it helps with what you’d like to achieve exactly?

Hi @"lruthig"! Sorry for the nudge. Did you have the time to check Hannah’s reply above?

Thanks for posting this on the forum, @"dbForumUser". Can you send me a screenshot of how this shows on your end, as a first step? I’d like to gather more details, and forward your feedback over to our team about how this affects your work. Give me a nudge, when you’re ready.

Hey @"Toucanne"! Hope you’re well. We can’t know this for sure, I’m afraid. It’s possible that the difference you see was caused by a reinstall, or a relink of the Dropbox app on this device. Also, since the <”Chrome Mac OS”> device seems to be a mobile one, I’d suggest removing it, as well, and then try to log in to…

Hey @"lloydschroeder"! Thanks for posting this here. Is the small Dropbox icon currently showing in your menu bar (close to your clock settings)? If yes, please share with me the app version of your Dropbox app, as well as your OS version, by hovering over it. Other than that, I’d like you to follow these steps to relaunch…

Hi @"majcro", and welcome to our Community! Currently, it’s only possible to add your VAT number, if you’re on a Professional, Essentials, Standard, Business, Advanced, and Business Plus subscription subscription. You can also check this Help Center article for more info. However, you can try editing your billing info on…

Hey @"Cobie van Gils"! Can you send me a screenshot of the option you click on to sign in to Dropbox with your second account, and one more showing what you see right after that?

Hi @"selbysworld"! Please check this email address, and reply back to my message.

That’s great to hear, @"Adnil", and it's been our pleasure! If you ever need something else, feel free to ping us. Cheers!

I’m sorry to hear about the situation, @"jchamp_shlc". Unfortunately, it’s only possible to delete a Dropbox account, after logging in to it, and our support team can’t do it on their end either, due to security reasons. However, can you please check with your employee if they have the emergency codes they received upon…

Hi again, @"Adnil"! Can you also try unlinking - relinking your Dropbox app? Is the issue fixed after that?

Hey @"Jan_Jorgen"! Does my suggestion here help? If not, please log a ticket with our support team directly: Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account. Go to this page, and select an “issue type”. Enter your information, make sure that you enter an email address that…

Hi @"DropWolke"! Sorry for jumping in. If you hover over the small Dropbox icon in your menu bar, what’s the app version you see? I’d like to make sure that you’re currently running the latest stable one. Also, have you ensured that you have a good connection, when using your cellular data, or is it intermittent?

Grazie per averlo chiarito, @"Boomerang"! Vorrei chiederti un’ultima cosa; se invece usi il browser del tuo cellulare, mentre sei a casa, riesci ad accedere a www.dropbox.com da lì, oppure ti dà lo stesso errore, quello che vedi sul tuo computer? ----------- Thanks for clarifying that, @"Boomerang"! I’d like to ask you one…

Thanks for clarifying, @"ninishepp"! Can you access the current email address of your Dropbox account? If yes, please log a ticket with our support team from this page. If not, I’d like you to do this instead: Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account. Go to this page,…

Welcome aboard the forum, @"solisoli"! If you’ve received a file request, then it’s only possible to upload files via your web browser, I’m afraid. Are you having an issue if you break your uploads into smaller chunks? Also, have you tried uploading via an incognito window instead? Does that seem to help at all? Finally,…

Thanks for posting here, @"otto-maddox"! When you see that the context menu options are missing from your Dropbox files/folders, is your Dropbox app running and up to date, or is syncing paused? As per your second point, if a file/folder is available offline, then you should be able to open it even when your Dropbox app’s…

Hey @"Bob-SF", I saw your latest email, and I’ve replied.

Hey @"DarkPatterns500"! Please check this email address, and reply back to my message, when you can.

Mi dispiace sapere che lo stesso problema persiste, @"Boomerang". In passato hai menzionato che utilizzavi "Trend Micro Maximum Security" come antivirus. Lo hai disabilitato temporaneamente per assicurarti che non interferisse con Dropbox? Oltre a ciò, stai utilizzando altri proxy, VPN o firewall su questo dispositivo?…