Nancy Dropbox Community Moderator

Sorry to jump in, @"jchamp_shlc". I've located your ticket in our system, and I've left an internal note to our team for you. They should get back to you as soon as possible.

Ehi @"cimino", scusa se mi intrometto. Puoi fare clic con il pulsante destro del mouse sulla cartella Dropbox locale, selezionare "Proprietà" e inviarmi uno screenshot della finestra successiva che verrà visualizzata? ------------ “Hey @"cimino", sorry to jump in. Can you please right click on your local Dropbox folder,…

Hey @"izolirband", can we log a ticket for you to this email address?

Welcome to the forum, @"Nolan D"! When saying that you’re receiving an error when trying to back up a second folder, you mean that you tried to back up your entire Documents folder, correct? Currently, the computer backup feature can be used for specific computer folders (Desktop/Downloads/Documents), and not just for…

Hi @"meganelizabeth"! Thanks for posting on the Community. Do you happen to have both your Plus and Business accounts paired on your desktop app? Or do you manually sign in and out of each one of them, and the option only shows when going to your Business account’s settings? Are you syncing each one of your Dropbox…

Hi @"mikeshick"! Thanks for posting here. If you click on the “Join folder” option, aren’t you able to add the folder of your choice to your Dropbox account anymore? Let me know.

Not at all, @"C A Photo"! Please reply to my email, and we'll take it from there.

@"Boomerang", controlla il tuo indirizzo email, quando puoi. Ho aperto un ticket per te, così possiamo indagare ulteriormente sulla questione. --------- @"Boomerang", please check your email address, when you can. I've logged a ticket for you, so that we can investigate further.

Thanks, @"Simran97"! I was able to locate your ticket in our system. I’ve also left an internal note with your convo here for our team to see. Please review their latest email, when you can, and reply back to them.

Hey @"Karo Holmberg"! You can easily change this via your Sharing tab (in your web settings). 

Hi from me as well, @"vp5"! If you create a file on your desktop app, and then visit https://www.dropbox.com/home, are you able to see it there? Are you logged in to the same Dropbox account both on the website, and the desktop app?

Thanks for posting this here, @"Alexa23"! Can you send me a screenshot of what you see exactly, when trying to submit your support request? Are you getting any errors? If you want, feel free to share more info on the issue you’re having with your files as well, and we can take a look. Keep me in the loop.

Sorry to hear this, @"C A Photo". Can we log a ticket for you instead, and look into this internally?

Thanks for that, @"sheri9801"! Appreciate it. Are you seeing this when trying to download files from this specific folder, or any folder via the Dropbox website? Besides clearing your browser’s cache, did you also check for any pending updates, and disabled any possible plugins? If none of that helped, please open an…

Thanks for that, @"Craig19"! I’ve located your ticket number, and left an internal note too, with your convo here.

Hi again, @"lloydschroeder"! I’m afraid that’s not possible at the moment. I’ve left an internal note to our team though, so that they can check your latest message as soon as possible.

@"sfmitch", can you send me a screenshot of what you’re currently seeing on your desktop app? Can you also clarify what type of plan is the Dropbox account you’re trying to sign in on? Is it a Business account, or a personal one?

@"Simran97", if you’ve tried our offline installer via this link, and it didn’t work, can we log a ticket for you instead, and message you to this email address?

@"alonzo86", is it OK if we log a new ticket for you at this point? We can email you to this address.

Hi @"Craig19"! Since this is account/billing-specific, I suggest reaching out to our support team instead, so that they can take a look. Here’s how: Open another browser on your computer, and make sure you’re NOT signed in to ANY Dropbox account. Go to this page, and select an “issue type”. Enter your information, make…

Hey @"Flag6"! Hope you’re doing well, and sorry to jump in. If you want, you can most definitely post your suggestions in our Ideas section and have our users vote for them. To also make it easier for our team to monitor your idea, please follow these tips here, and make sure your idea appears as a specific feature…

Hey @"OATTohatsu"! Please check your email address, and reply back to me. We’ll take it from there.

Really glad to hear that, @"Kay L."! If you need something else, I’ll be right here. 

Hey @"lloydschroeder"! I was about to log a ticket for you, but I can see you already have one opened with our support team already. Please keep checking the same email thread, as our agent will reply back to you in the same email thread.

Thanks for confirming, @"mitchellmedia"! Please check your email address, and reply back to me. @"Riqiv", from what I can see, Hannah has opened a ticket for you. She'll respond back to your message, as soon as she reviews your case. Cheers!

Hi again, @"rokman54"! Just to clarify, are you seeing this number, when right clicking on your local Dropbox folder? Can you send me a screenshot of what you see, when visiting its Properties? In any case, I’d like us to make sure that your desktop app doesn’t sync overall more than 300k files, since this can cause…

Hi again, @"Tagri"! I’m afraid it’s not possible to block the one-time code prompts, as Dropbox requires them as an extra security measure. In any case, as explained above, we always suggest using an email address that you can directly access for your Dropbox account, so that we can contact you there. From what I can see,…

Hi @"eternam"! Sorry for jumping in. The folders that you’re sharing with your clients, are they already shared perhaps, or are they personal/regular ones? If you’re not sure about the distinction, you can also check this Help Center article; you can tell the difference by the different folder icons.

Thanks for the screenshot, @"apassy_rbn"! Can you please click on the small Dropbox icon in your system tray, go to the gear icon > Preferences, and then select your “Account” tab? Are you able to log in from there perhaps?

Hi @"Rodger C.", hope it’s OK to jump in. If you’re not worried about losing any files, and you have them saved somewhere else already (outside of Dropbox), you can go ahead and delete your Dropbox account, and create a new one under the same email address. Just keep in mind that, since this is going to be a new Dropbox…