Nancy Dropbox Community Moderator

Hi @"raymyrtle", I’m sorry to hear about this. Let’s take a look. Can you clarify what happened the first time, when your external drive backup stopped working? Was the external drive suddenly disconnected for any reason, for example, while Dropbox was syncing? Besides that, and in regards to your computer backup, what…

Welcome to our Community, @"MostafaJM"! Hope you’re doing well. All Dropbox plans have bandwidth limitations indeed, and exceeding them could lead your Dropbox account's sharing to be temporarily banned (the first time this happens, it usually lasts about 24h, before the ban is automatically lifted). If you’re on Dropbox…

Hey there! You can attach your screenshot in this thread by clicking on the small camera icon above your message box, right before you post your reply on the forum. As for your devices, can you try clearing the cache of the Dropbox app on one of your mobile devices, and then reinstalling it there? I’d like to see if…

Thanks for the screenshot, @"o12johns"! It’s possible that this was caused by the large upload, indeed, but it’s good it no longer happens now. If you notice something again though, let us know in this thread.

Sorry for jumping in, @"Rellek7". Can you clarify what’s the current syncing status of your Dropbox app? Also, if you add a small file within the new Dropbox folder that has been created (under ~/Library/CloudStorage), do you see it on Dropbox online afterwards?

Hi @"Rodger P", hope you’re doing well. Just to clarify, is this happening on all of your devices/browsers, in general? Or is there a platform that seems to be working properly? Can you please send me a screenshot of the error you’re getting? I’d like to have a visual, and investigate further.

Welcome to our forum, @"dbliss3593", and I’m sorry to hear this happened. From what I understand, you had an older Dropbox folder with your existing files, and they got overwritten, once you logged in again via the desktop app. Is this right? Have you double checked the Deleted files page, and Events page for more info (or…

I’m sorry to hear about your experience, @"BryanmMac". You said that you’ve been in contact with our support team. Can you send me the ticket number from your convo, so that I can check what you've discussed with them?

Thanks for clarifying that, @"AdyShearer"! Appreciate it. When exactly did you notice this issue? Was there an update, right before it occurred? What if you clear the cache of the Dropbox app, and reinstall it on your mobile device? Does that seem to help at all?

Hey @"Stephermryan". If the folder still hasn’t synced to your Dropbox app, I’d suggest checking your selective sync settings next. Does the folder show as unselected in the list of folders there? If yes, please don't select it yet, as this may cause the conflict Hannah mentioned above. If not, please go to www.dropbox.com…

Sorry for jumping in, @"NiThormaigh". Please send me the ticket number from your request, and I’ll leave an internal note to our support team on your behalf, as well.

Hey @"sanderton", your post has been moved here, as it’s similar to the OP. Please check my reply above, and see if it helps you, too.

Sorry to hear this, @"processional_arts". Can we reach out to you to this email address?

Hi again, Steve! Can you send me a screenshot of what you see, when hovering over the Dropbox icon in your taskbar, just so that we can have a visual? Regarding what you mention next, the Dropbox app generally gets automatically updated to the latest version, so you shouldn’t need to manually update it each time.

Hi again, @"RJL". Can you try one more thing with me, and right click on your local Dropbox folder > click on “Properties/Get info”? I’d like a screenshot of the next window you’ll see.

Hi @"Damien C.1"! Sorry for jumping in here. You can most definitely create an idea for this here. Please follow these tips to make sure our users can easily find the idea and vote for it.

Hey @"The Head"! Can you try to remove the desktop that shows as an incomplete install, and try again? If this doesn’t help, please try an advanced reinstall instead to see if it helps.

Thanks for checking, @"o12johns"! Are you experiencing the same behavior, even if you upload a small file via the desktop app, or does this only happen with groups of files? What’s the current syncing status of the Dropbox app? Also, I’d like you to right click on your local Dropbox folder, go to “Get info”, and send me a…

Hi @"AdyShearer"! Thanks for posting this on the Community. Can you send over more details on what happens exactly when trying to import files from your Dropbox account to Gmail? Any screenshots you can send over as visual would be very helpful, too. Also, can you explain what you mean when saying that you need to go home…

Thanks for the screenshot, @"Gawlin"! It looks like the Dropbox account you’re currently logged in is a free Basic one, so there’s no subscription/trial to cancel there. Do you have another email address linked to a different Dropbox account that’s been upgraded to a trial? You can double check this by finding the email…

Hi @"DomBlack", hope it’s OK to jump in. Can you send over a screenshot of the options you see, after signing in to the Dropbox app? If there’s any personal info showing, please don’t forget to hide it.

Hi from me as well, @"RJL"! Are you holding down the Alt+H keys (for Windows/Linux) or Option/Alt key (for Mac), after opening the Account tab of your app preferences?

Thanks for clarifying that! Is this shared folder owned by you, or did another user share it with your Dropbox account? If the latter, can you please ask them to remove you from it, and then re-share it with you? I’d like to see if that’ll make a difference.

Glad that helped! You can follow these steps to enable computer and external drive backup on your desktop app (basically, you need to open your app preferences like before, and go to the Backups tab from there).

Hi @"o12johns", thanks for posting here. From the location of your Dropbox folder, I understand that you’re using Dropbox for macOS on File Provider. Is this behavior something you noticed after the upgrade, or not really? If yes, is this only happening when your computer’s battery is running low? In general, when files…

Welcome to the Community, @"stephenroberts999"! Just to clarify, does Dropbox not start automatically once you turn your computers on, or does the Dropbox icon randomly disappear while you work on your devices? What happens if you manually launch the Dropbox app from your Programs? Does it randomly crash at some point, or…

Hey @"thorelen", hope it’s OK to jump in. You mention that you’ve tried accessing your files via multiple browsers on your local device, and you’re not having trouble then. Can you please try using the same version of Firefox that you used to connect to your Dropbox account remotely, and let me know if that works, as well?…

Thanks for posting this here, @"aklinger"! Out of curiosity, have you tried following the same steps via a different browser, or via an incognito window? Does that seem to work better? Let me know what you find.

Hi @"DigiDean"! Hope you’re doing well. If you look at your menu bar (at the top right corner of your screen, close to your clock settings), you should be seeing a small Dropbox icon. Please click there, and then click to the icon with your initials/profile picture. Your app preferences should be there. Let me know, if you…

Welcome to the Community, @"Avondale"! If you relaunch the Dropbox app via your Finder > Applications folder, how long does it usually take before the Dropbox icon disappears again? Since a basic reinstall didn't seem to help, I'd like you to perform an advanced one instead. Let me know, if that helps.