Nancy Dropbox Community Moderator

Hey Jules! Sorry for jumping in, and thanks for the ticket numbers. You mentioned in the beginning that one of your computers appears to be ineligible for the Dropbox for macOS on File Provider update. Did you receive an error message perhaps? Can you send me a screenshot of what you see on your end? I’d like to have a…

Welcome to our Community, @"Sushi Mc"! In general, .tmp files are files that are typically created for backup, storage or cache purposes by a program or operating system (in this case, Microsoft Excel). However, the .tmp file shouldn't replace the original one you were working on. If you use the search bar on your web…

Hey @"Egakelly"! Thanks for posting this on our forum. Can you send me a screenshot of where you see the monthly pricing for $9.99? Is there any chance you’re checking the yearly pricing instead? $9.99 is the pricing for each month of the year for Dropbox Plus (so, that would be $119.88 per year in total). Let me know, if…

Thanks for giving this a go! I’d like us to try one more thing together, and if this doesn’t work either, let me know, and we’ll log a ticket for you instead. What I want you to do is to hit Shift + click reload button, or command + shift + R (if you’re using macOS), or else, a hard reload of the page to see if that will…

Thanks for posting in the Ideas section, @"azaries"! Out of curiosity, what’s your current type of plan? I’m asking because, if you’re on a Business team, you may be interested in this Security add-on. Let me know if you believe it’d help with what you want to achieve.

Hmm, I see. Are you unable to see it via different browsers? If she checks the sharing settings of the folder, do you appear as an active member on it?

It looks like you’re still on the alpha version (this is what the XXX.2.XXXX signifies), so you don’t need to take any other actions on your end.

No problem, @"stephenroberts999"! @"WilmaE", can you send me more info on the issue you're having, so that I can further help (e.g. what's your OS version, what's happening exactly etc)?

Sorry to hear the issue's back, @"LuNoel". Can you please take one more step with me, and check this via an incognito window instead? I'd like to see if you'll have a different experience from there.

Thanks for giving that a go, @"BobW2"! The Dropbox website doesn’t have syncing icons in general, so we’ll need to check what’s happened on your desktop app. Have you recently had any updates, when it comes to the OS of your computer? If not, please follow these steps, and let me know if they help.

Welcome aboard the Community, @"juke925"! Did they click on the notifications bell on their web Dropbox account, and there’s no prompt there to grant you access to this specific folder? Are they seeing the same notifications via different browsers? Finally, can you send me a screenshot of the error you mention in the…

Hi again, @"Rellek7". What’s the current app version you see when hovering over the small Dropbox icon in your menu bar? Do you perhaps remember the older version that you had?

That may help. Please try it, and let us know how it goes.

Hi everyone! I’d like to ask a few more things here, if you don’t mind. Can either one of you send me a screenshot of the error, so that we may have a visual? Also, what’s the current location/filepath of the local Dropbox folder on your computers? Can you try opening the files directly via the Dropbox folder, and then via…

Hey @"BobW2", thanks for posting this here. From what I see, your Dropbox app is on the beta app version (189.3.8308), which is experimental, so I’d like to see if that’s the issue. Can you please switch off early releases from this page, and then install the latest stable app version via this link? Let me know if you see…

Hi @"autobook", hope you’re doing well. Can we log a ticket for you, to look into your Dropbox account’s settings internally? Let us know if it’s OK to reach out to this email address.

I’m glad to hear you were able to locate the files in the end! Just to make sure we have a clearer image of what’s happening, can you please send me one more full screenshot of what appears within the “Pxxx Dropbox” folder? I’d like to make sure there are no Dropbox syncing icons there, whatsoever. Of course, if there’s…

Hi @"heartleo"! I can see you’ve now replied back to Megan. She’ll review your case, and get back to you as soon as possible in the same email thread, so you don’t need to do something else on your end for now. Cheers.

Hey @"DigiDean"! Do you mind sending over a screenshot of what you see on your Backups page online vs what you see locally, so that we may have a visual? Let me know when you’re ready.

@"BryanmMac", I’m afraid our specialists can’t be contacted via phone at the moment, only via email. Can you please try to reply back to their latest email once more, and let me know what happens? if it goes well, you should receive a new ticket number. If you face trouble again though, let me know, and I’ll try to assist…

Thanks for posting on the forum, @"John C.166". You can download the Dropbox desktop app via this link, and install it on your computer with these steps. Did you mean something else, though, by the last phrase ("Dropbox is installed")? Let me know, if I've misunderstood something.

Thanks for this info, @"Jess51"! Did you previously receive any kind of notification to your Android 12 device, when you tried to log in to Dropbox Passwords on your new mobile phone? Dropbox Passwords will send a notification to all the devices you’ve already connected to confirm the new device you’re trying to connect.…

Hey @"heartleo"! Sorry to jump in. Megan has emailed you to the email address that’s linked to your Community profile (as shown here). This is the only email we can contact you to, due to security reasons. Please don’t share your email address here, as it’s a public forum. You can reply back to Megan via email, and she’ll…

Thanks for giving this a go! Sorry to hear it didn’t work. As for the screenshot, can you try uploading it via your desktop instead? Let me know, if you still can’t see the option from there.

I see what you mean. Since you've already messaged our support team, you should've received a ticket number attached to your request. Can you please send it to me, so that I can check it?

Hi from me too, @"CammryL". Did you follow Walter’s suggestion to visit your desktop app preferences > Account tab? Do you see the option to log in to your second Dropbox account there?

It’s most likely that the ~/Library/CloudStorage directory syncs to Dropbox, indeed. Can you also send us a screenshot of the old Dropbox folder you see under your Favorites? Just to have a visual of what you see exactly.

Hi from me as well, @"Bob4244"! Hope it’s OK to jump in. Can you please click on the small Dropbox icon in your system tray, and let me know what’s the current syncing status it shows? Are you having any issues when clicking there? If not, do you mean that you're having trouble opening the local Dropbox folder by clicking…

Welcome aboard the forum, @"CPRIV"! Can you send me a screenshot of the X icon that’s currently showing next to your Dropbox files, as well as one more of the error you’re receiving? If you’re on a Business plan, can you check www.dropbox.com, and let me know if you can see a personal folder under your account name? Are…

Thanks for posting on our forum, @"mrBeep"! We appreciate your feedback on this, and I’ve made sure to pass it along to the relevant team, as well. For anything else, don’t hesitate to ping me.