Nancy Dropbox Community Moderator

Hey @"KlarAndCo"! Thanks for your post. Can you send me a screenshot of the shared link you’re creating with /raw=1, so that I can check it, too? Also, have you tried this link via different browsers/incognito window (while you’re not signed into your Dropbox account), and it still gives the same error? Let me know.

Hi @"shanileborja", and thanks for posting here. If you hadn’t used your Dropbox account for more than a year, then it’d be subject to account deletion after that point (and it wouldn't be recoverable). However, if your account was set to be deleted, you should’ve received multiple warning emails to your linked email…

Thanks for giving that a go, @"Haleeda"! I’ve logged you a ticket to the email address showing here. Please reply back to me, when possible.

Glad I could help! Have a wonderful day too, Carlo.

Hi @"Carlo O"! Welcome to our Community. To sign out of the Dropbox app, and link it to a different Dropbox account, you’ll need to follow these steps. Have you been following this exact same process? If yes, I’d like a screenshot of what you see when you try to sign back in. Keep me posted.

Hi @" ahillel" ! Sorry to jump in. Are you being billed directly from Dropbox for the subscription in question, or via iTunes/Google Play?

Hi @"Haleeda"! Before we take you to ticket, can you clarify if you’ve checked your email’s spam folder as well, and added no-reply@dropbox.com to your email contacts? If you haven’t tried this yet, please follow these steps and attempt to log in again. Do you receive the one-time code now?

Glad to hear that! If you need anything else, don’t hesitate to give me a nudge.

Thanks for these screenshots, Ronald! I see what you mean now. I’ve forwarded this as feedback to the relevant team. This way, they can also see your comments. If you need something else, don’t hesitate to ping me.

Hi again, @"Brambor"! Out of curiosity, can you find the files you removed from the desktop app in your computer’s Recycle bin/Trash? If yes, you can try moving them back to your local Dropbox folder, while the app’s syncing is still paused, and then resume syncing again and wait till they sync to your web account.…

嗨 @"apiplein"！ 澄清一下，您是在问同一个 Dropbox 帐户是否可以同时使用 Google 登录和 Apple 登录吗？ ---------- Hi @"apiplein"! Just to clarify, are you asking if it’s possible to use Google sign-in and Apple sign-in at the same time for the same Dropbox account?

Out of curiosity, have you also tested this via a different web browser and the same thing happens still? I mean regarding the word “photo” being added to your automated files. Also, the photos that are being uploaded via your mobile app, are they being added to Dropbox automatically (via camera uploads) or are you…

Hi @"Brambor", and thanks for joining the Community! When it comes to the desktop app, I’m afraid syncing isn’t one-way, and any action you take on it will affect your web account and vice versa. So, if you’ve removed more files from the local Dropbox folder, Dropbox will also delete them from the website once syncing…

Hi @"TheBackerUpper", and thanks for posting here. Can you clarify what’s the total size of files you’re trying to upload at once via the Dropbox website? If you haven’t tried this already, I’d like you to open an incognito window on your Firefox browser as well, and test this there. Does the same thing keep happening?…

Alright then. Can I log a ticket for you, and send it to this email address? We’ll need to look into this internally.

Thanks for bringing this to our attention, @"Hurkans"! Can you send me a screenshot of said error? Also, what’s the OS version of your computer? Were you previously logged in and Dropbox asked you to sign in to the app again, after a computer reboot, or is the issue that the app doesn’t start upon the computer’s launch?…

Hi @"jameshodgart", and thanks for posting here. It sounds like the admin of the Business team deleted your Dropbox account, instead of converting it to a personal one again. Is there any chance you created the new Dropbox account under a different email address than the original one? I’m asking because, if it's the same…

Hi @"webbmrh99"! Had you upgraded your Dropbox account directly via our website, or iTunes/Google Play?

Hey @"xtrmpro66"! Thanks for your post. Are these Dropbox photos removed from your desktop app via selective sync, or did you right click on them and set them to be online-only instead? If you’re not sure, you can also send me a screenshot of what you see on your end. Ping me, when you’re ready.

Hi @"torrmundi"! Thanks for posting on the forum. Can you clarify what’s the approximate size of a folder you’re now selecting via your selective sync settings? Also, what’s the remaining available space on your D drive? Have you quit - relaunched the Dropbox app, and double checked that your folder is still selected in…

Hi @"leao"! I can see you’ve also posted in our German-speaking section, so I’d suggest waiting for our team’s reply there. They’ll get back to you as soon as possible. Thanks!

Hey @"runnermomgail"! Just to clarify, are you currently connected to your Dropbox Passwords account on any device (mobile app/web browser), or are you seeing this message on all of them?

Hey @"joaoa", I’ve logged a ticket for you. Please keep an eye out for a message from our team. Thanks! 

Since I can see from the other reports that this is mostly an issue on Safari, contacting Apple as the next step would be a good way to go and it’ll help us isolate the issue more. If Apple says indeed they can’t see anything wrong on their end, let me know and we’ll look into this further. In case your existing ticket…

Hey @"Ann67", sorry to jump in. Audio transcripts are currently capped at 105min indeed, and it’s not possible to bypass this. Our team is currently working on it though, and they’ll provide more details as soon as there’s an update.

Thanks for the updates, Ronald! I’ve checked this on my end as well, and video files seem to have a thumbnail when I view them via the Dropbox website. Did you check this via a different browser, and you see the same thing? Also, on your desktop app, are these files offline or available online-only? As for your .mp3 files,…

Hi @"Elizabeth Tien"! Hope you’re doing well. The duplicate photos that you mention; they’re all saved within different folders on your Dropbox account, and they have the same name. Am I right? If yes, then I’m afraid there’s no automated feature to delete those at once. If a file is uploaded in a folder, and another file…

Thanks for posting on our Community, anonymous! Can you clarify on which Dropbox platform exactly you’re not seeing a thumbnail of your audio/video files (is it on the Dropbox website/desktop app/mobile app)? Were you able to see a thumbnail before, and it doesn’t show anymore? Feel free to send me a screenshot of what you…

In this case, I’d like you to take one extra step and whitelist Dropbox on your antivirus (since the issue seems to be related to this). Let me know if that helps at all.

Hey again, @"TacoMeNow"! I was about to log a ticket for you, but I can see you’ve already chatted in with our support team, which has automatically generated a ticket in our system. For further help, you can reply back to that ticket directly, and our support agent will further help.