Nancy Dropbox Community Moderator

Thanks for that! Can you also attach a screenshot of the message you see on your end? Also, is this happening with many files, or a specific one you're trying to attach?

Hey @"Andrew73"! Can you send me a few more details on this? What type of files are these? Can you attach a screenshot? Also, what’s the OS version of your computer, as well as the Dropbox app version?

Please check your email address, when you can, @"bluecrab347", and reply back to my email. Cheers!

Hi @"SpudupS1946-Dragon"! Thanks for posting on our forum. First of all, I’d like to thank you for all the feedback you’ve shared with us. It’s really appreciated, and I’ll make sure our team sees it, as well. Now, as per the issue you’re facing, I’d like you to go to your Backups page here, and send me a screenshot of…

Thanks for posting this here, @"Darren M."! Let’s look into it. You mention that you can’t locate these files by clicking on the “View file” option on the desktop app. Are you able to find them if you open your local Dropbox folder, and search for them in your Finder? If there's a chance that these are hidden files, then…

Thanks for posting here, @"DAVEN L."! If I get this right, you’ve been uploading Gmail attachments to Dropbox on your phone, but it no longer works, correct? Can you describe to me the exact steps you’ve been taking so far? What’s happening exactly at the moment? Keep me updated.

Happy New Year to you as well, Jo! Are you able to see this option, if you scroll down this page more? There should be a section called "Default editing apps", where you can change this setting. If not, please send me one more screenshot of what you see. In this case, I’d also like you to test this from another browser,…

Hi from me as well, @"beyon"! The option to make your files online-only is currently only available if you’re on a paid subscription, or if you install the Dropbox for macOS on File Provider update, like Megan mentioned above.

I’m happy to hear you were able to sort this out! Did you also check the spam folder of your email address, and you couldn’t find any email about those mass deletions? Also, did you scroll down a bit further on your Events page, and there’s nothing else mentioned?

Hi from me as well, @"jobod5"! Hope it’s OK to jump in. If you go here, and select the option to open your Excel Workbooks via Excel for the web directly, does that seem to help?

If your Dropbox folder is now located under ~/Library/CloudStorage, then the only way would be to use selective sync, as mentioned above, so that you have enough space to sync some of your folders locally, and keep everything else in the Dropbox cloud (online). If you wish, please check these steps, and let me know if you…

Hi @"London22"! Hope you’re doing well, and Happy New Year. If you have these files in a folder, and you don’t want them to show on your work computers at all, you can use selective sync on each one of your work devices, and remove them from there (this won’t affect the files showing on your home computer, and the files…

Hi @"Leahmbiot", and welcome to the Community. In general, updating your OS wouldn’t affect the files in your Dropbox account. However, can you please send me more details on this? Did you happen to format your hard drive around the middle of December, as well? If yes, did you have the desktop app installed perhaps, and…

Thanks for these screenshots, @"wailnguitars"; they really help. If you open your local Dropbox folder, do you see any files/folders that have syncing icons next to them? You can also attach a screenshot of what you see here. Since your web Backups page appears to be up to date, I’d like to make sure there isn’t something…

Hi everyone, and thanks for reporting this. Our team is currently looking into it, and they’ll provide an update as soon as they’ve got more details.

Hey @"WildGingerSGP"! If you click on the small icon with your profile picture on the top right corner, and then go to Preferences, can you see the “Sync and Backups” tab/”Backups” tab perhaps?

Did this start happening after a specific update of the Dropbox app, or has it always been like this more or less? If the issue persists after clearing the app’s cache (and you’re also using iOS), please follow these steps to reinstall the app: 1) Uninstall the Dropbox App 2) Sign out from the App Store 3) Restart your…

Thanks for the screenshots! Has your Dropbox app made any progress since then? I can see there are 21 files syncing now (and not 32), so it seems to be syncing. If you add a really small file to your Dropbox app now, and check the website after a bit, can you see it there?

@"KrazieJane", if you right click on one of those files that has both syncing icons next to it, which option do you see? Make available offline, or make online-only instead? Also, can you send me the app version and syncing status of your Dropbox app?

Welcome to our Community, @"ProfCJJ"! From what you mention, it seems that there’s a very large amount of files trying to sync to the Dropbox app, which is most likely why you’re facing this issue. In general, it’s not recommended to sync locally more than 300k at a time, as this may cause performance issues on the app.…

Hey @"wailnguitars", hope it’s OK if I jump in. Can you please resume syncing once again, click on the Dropbox icon in your menu bar, and then go to your “Sync History”? Are you seeing more details on the issue there? If the Dropbox app still shows stuck backing up the last 1%, please upload a small file to your Dropbox…

Hi everyone! I’m sorry to hear this keeps happening. If you open one of these emails, and select the option to “Unsubscribe”, do you still keep receiving them?

Hey @"manfred91". Do you mind sharing a screenshot of the number of files that seem to be syncing at the moment? Also, if you right click on your local Dropbox folder > select Get info, how many files seem to be syncing locally in total?

@"bluecrab347", can you clarify what you meant above by “downloading a new Dropbox copy”? Were you referring to downloading the latest Dropbox app version? Also, can you send me a screenshot of how these files appear within your local Dropbox folder? Finally, to restart the Dropbox app, please click on the Dropbox icon in…

Hey @"Lynxy_618"! I’ve logged a ticket for you. Please reply back to me, when you can.

Hey @"sblumenstyk"! Unfortunately, we can’t share more details about when, or if, this will be possible via computer backup. If you wish to back up files/folders that aren’t located within your computer’s Home directory, or in Documents, Desktop, and Downloads, you’ll need to move them directly to your local Dropbox…

Hey @"skreidle"! Hope it’s OK to jump in. Unfortunately, due to security reasons, we can’t click on any links posted here on the forum. However, you should be able to upload screenshots of what you see instead here, by clicking on the small camera icon that’s located above your message box (right before you post your…

Hi from me as well, @"Mamito"! Just to clarify, is this only happening with these 2 files you mentioned in the beginning, or with any audio file you’ve saved on your Dropbox account? Besides downloading the songs to your mobile device, did you also download them locally on your computer (outside of the local Dropbox…

Welcome back to the forum, @"S2B"! Let’s look into this. Regarding moving the Dropbox folder to your external hard drive; can you clarify what’s its current location on your local hard drive? Is it under ~/Library/CloudStorage perhaps? I’m asking because, if the Dropbox for macOS on File Provider update has already been…

Welcome to the Community, @"brianm1"! In-person signing is currently available on Standard and Premium plans, and via hellosign.com. You’ll also need to be connected to the internet for this feature to work. You can see more details here. I‘ve gone ahead and passed your feedback to our team about this, though. Hope this…