Nancy Dropbox Community Moderator

Hi @"gc_777", as the next step, I’d like you to follow these steps, which will force the shared link contents to download from your browser. Does that seem to help? If not, is there any chance the owner of the shared link can disable it, and send you a new one instead? I’d like to see if that’ll fix the issue.

Hi from me too, @"Kulakat1"! You can do this with the same steps Hannah linked above. If you want to move this folder to your root Dropbox folder, then upon selecting the end location, please click on "Dropbox". In case you're having any trouble along the way, feel free to send me a screenshot of what you see.

Thanks for posting about this on the Community, @"ar1zona1"! Can you clarify what’s the total size of files you’re uploading at once via the Dropbox website? As for your desktop app, have you set the default for new files/folders to be online-only (via your app preferences)? I’d like to make sure that, after uploading to…

Hi from me as well, Sergio! If the shared link doesn’t work via an incognito window, and you try to create the link again from scratch, are you able to do so, or are you getting any error messages? I’m asking, because if your account’s sharing has been banned indeed, you won’t be able to create new shared links either.

Hey Brad! The way this can be done through the Android mobile app is by opening the file from within Dropbox and editing it there, in which case the edits are saved back. Can you clarify how exactly the file is being opened when you say through an offline folder?

Thanks for these screenshots! Do you happen to have any antivirus/firewall/VPN activated on your computer? If yes, I’d like you to disable it for a little bit, and test this again. Is the Dropbox folder opening normally now?

Hi @"Jon B.1"! I hope it’s OK if I jump in here. It sounds like that’s the case, indeed; for some reason, Dropbox still “sees” the old folder, when the new one is generated, which creates this conflict. If you could send us a couple of screenshots of what appears on your Events page, that’d be really helpful. Let me know…

Hi @"Jacob Potter"! Hope you’re doing well. You mention that this is happening when trying to download files via links; am I right to presume these are shared links? If yes, what are you seeing exactly? Can you send me a screenshot? Also, if you have files stored on your Dropbox account, can you try to download a couple of…

Perfect! Now, I can see that the default option for new files/folders is to sync as online-only, so your settings seem alright. The “ZZ - TEST” folder you sent me, is it absent from your desktop app, or only from the apps of other members? If you can’t see it either, I’d like you to open your selective sync preferences (as…

Okay, in this case, we can log a ticket for you, and send it over to this email address. Let me know if that’s alright.

Hi @"Yve360"! Hope you’re doing great. Have you already tried the previous suggestions to clear your browser’s cache and/or check this via a different one, and it didn’t work? Are you having this issue for the same job listing?

Alright, let’s try something else then. If possible, I want you to log into your Dropbox account via a web browser on your computer, and follow these steps to delete the folder on your end. Does that seem to help?

Thanks for the extra info, @"dhannah"! * I’d like you to right click on both your Dropbox folders, go to Properties, and send me a screenshot of the next window you’ll see on your screen. * If the Dropbox app isn’t running, but the same issue persists, then there may be something else going on. Can you please try to open a…

Sorry for jumping in, @"Grover". I had a look into our system, and was able to locate your support ticket. I’ve left an internal note to our team, so that they may check your reply as soon as possible.

To answer your first question, yes, that is possible. You can keep your local Dropbox folder with your internal drive’s files on it, while also backing up your external hard drive to the Dropbox cloud. Regarding the message you keep getting, can you pause the Dropbox app’s syncing and move the files of your external hard…

That shouldn’t affect the files/folders you’ve stored on your Dropbox account, indeed. The folders in question, are they shared with another user perhaps, or are they personal folders? If you go back to your Events page again, and scroll down before the 13th of January, are you seeing something more?

Thanks for that! I can see there’s two options missing indeed; the option to move and to delete your folder. However, since there’s a bar at the bottom of your screen, does it allow you to navigate towards the left or right of your screen? If yes, can you see the option to delete your folder? If not, can you clarify if…

@"REL_IT", are you having the same issue if you create a new folder directly via the Dropbox website (not your app), and then generate a view-only shared link for it?

Thanks for reporting this here, @"dhannah"! Let’s have a look. First off, I’d like to check how many files are syncing locally within your Dropbox folder. From your post, I get that your personal and Business Dropbox accounts are paired. Are you having this issue with both Dropbox folders or just with one? Besides that,…

Hi @"Sophf"! Hope you don’t mind me jump in. Since you’re on a Mac device, the Dropbox icon will appear at the top right corner of your computer (where your clock settings are showing). To see the app version of your Dropbox app, please hover over that Dropbox icon at the top. Other than that, since you previously…

In this case, since your data is already on an external drive, you can use our external drive backup feature instead, without the need to re-upload everything to the local Dropbox folder. This feature will basically back up your content to the Dropbox website/cloud, without storing anything in your local Dropbox folder, or…

Hi @"ken1501", hope you’re doing well. Just like Megan mentioned above, Dropbox has a general no-refund policy. However, since this is a billing matter and we can’t see account info on a public forum, I can open a ticket for you, and further help. Otherwise, if you’ve already tried to reach our support team, please send me…

Please check your email and reply back to me, @"ScubaDevo". We’ll take it from there.

Can you describe the steps you took to disconnect those devices?

Sorry to hear this, @"Garethluyt1". Have you tried contacting our support team already about this? If yes, can I get your ticket number please?

Thanks for giving that a go! Good thinking. What I want you to try next is to clear the cache of your Dropbox app (via its settings), and also reinstall it on your device. Are you seeing the same error after that?

Thanks for that, @"sanimation"! Can you send me the name of a folder that doesn't sync locally? Besides that, I’d like you to open your desktop app preferences, and send me a screenshot of what you see on the Sync tab.

Perfect. Can I log a ticket for you to this email address then? We can look into this internally, and I’ll further help.

Hey @"Daviator", sorry to jump in. The drive that you mention, is it an internal drive or an external drive instead? I'd like to have a clearer image of what you're doing, so that I can guide you further. In general, the local Dropbox folder of the desktop app functions like the other folders on your computer, with the…

Thanks for the ticket number, Ron! I looked it up in our system, and I’ve left an internal note to our support team for you. They’ll get back to you as soon as possible.