Nancy Dropbox Community Moderator

Hey @"J23", hope you’re doing well! Just to clarify, have you used Dropbox on the same laptop in the past? Also, did she create a brand new Dropbox account? You can also check this section of Help Center for more info. Let me know, and we can take it from there.

Thanks for posting this on our forum, @"hekate"! Can you send me a full screenshot of the error you mention? I’d like to have a visual and further assist.

No worries, @"jmsgwd". I’ve just logged a ticket for you, and we’ll check this further. Please reply back to me when you get the chance.

@"TroyP", can you send over a screenshot of what you see on your end? If there’s any info you don’t want to show publicly, feel free to mask it before posting it here.

Hey @"alan_feedwire"! Just to clarify, do you have the camera uploads feature enabled on your Dropbox desktop app? If yes, can you disable it, and let me know what happens?

I can understand your frustration, @"jmsgwd", and I’m sorry to hear about the trouble this has caused you. About the beta program, this is something that has to be manually enabled via your account settings, and the Dropbox app can’t run the beta version without this setting being toggled on. You can also read more about…

@"CB131", can you send over a screenshot of what you see on your end?

@"32may", I’ve just emailed you. Please reply back to me, when you get the chance.

Hi @"Unipenguin", and thanks for posting this here. Can you clarify if you were able to see your external drive backup previously on the mobile app? What’s the Dropbox app version? Also, if you open your web Dropbox account on the mobile browser, does it show normally there? Let me know.

Hi again, @"jmsgwd"! I’m afraid that, in this case, the only option is to manually merge everything and move/copy the updated files from the old Dropbox folder to the new one under Locations. This way, your files should sync to our servers and your web account/linked devices.

Hi @"Haluk K."! What you can do instead, so that no one can access your Dropbox account, is to set a unique passcode when opening the app, that you’ll only know. Here are the steps on how to configure this. @"Antony P.3", the customize/palette icon should be visible at your Home tab (not the Files tab) and at the top right…

Hi @"morinim", and thanks for posting on our forum. It sounds like your Dropbox account’s sharing activity has been banned. Have you opened any tickets about this with our support team? If not, I can open one for you to check this further. Let me know.

Hmm, I see. Let’s try something else then. What I’d like you to do is clear your main browser’s cache, and check if there are any pending updates to be installed. Also, please restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a…

Hi @"jmsgwd", and thanks for your post. Let’s have a look. Can you please clarify what’s the exact app version that you see now, when hovering over the small Dropbox icon in your menu bar? In general, you need to manually enable the early releases option, so that you’re included in the beta releases in the future. I’m also…

Perfect, thanks for clarifying that. In general, each user’s passwords are private, and they can’t be seen by another Dropbox user, unless they specifically choose to share them. To share specific passwords with one another, you and the other members can follow these steps.

Hi from me too, @"HOLCIM-M_Hamilton". Out of curiosity, have you checked this from an incognito window, as well?

Glad to hear you found your files, @"vevaw"! For anything else, we’ll be right here.

Thanks for the additional info! It sounds like the update is complete. Before you take any other actions, I suggest adding a small file to your old Dropbox folder, and see if it syncs to your web account, just in case. If it doesn’t, which is indeed expected, you can move your updated files to the new Dropbox directory,…

Thanks for the screenshot, @"thuyvuong"! The steps that you’re seeing (on how to delete those files) are regarding the Dropbox Sign platform, which isn’t the same as the Signatures tab on your Dropbox account. While the Signatures tab offers the possibility to view your signed documents, templates etc, I’m afraid it’s not…

Thanks for posting on our Community, @"Ward C."! From your description, I understand that you’re now running Dropbox for macOS on File Provider, which would explain why you’re seeing the Dropbox folder under Locations. Can you let me know what’s the current syncing status and app version of your Dropbox app? Also, I’d like…

Hi everyone, thanks for bringing this to our attention. Our team’s currently looking into this, so we’ll update you here as soon as possible. For anyone that needs to use their Dropbox account urgently in the meantime, you should be able to navigate through your files via the desktop/mobile app with no issues. Thanks for…

Hi again, @"htgadmin"! Can you please send over a screenshot of what you see on this page? The reason why we’re asking is to make sure that you’re not all accessing Dropbox with the same email address and password. Besides this being against our Terms of Service, it’d also mean that you can’t prevent users from seeing…

Unfortunately, it’s not possible to ignore the online-only files all at once. Since you’ve uninstalled the Dropbox app from your device, the Dropbox folder behaves like a normal computer folder and the online-only files you see are placeholders of the original files you’d stored on the Dropbox server. Since you don’t need…

Thanks for posting on our forum, @"CB131"! What you can do, in this case, is to restrict the access of this folder to the rest of the members. This way, only the users you want should be able to open it and see its contents. Let me know if you need something else, though.

Thanks for these screenshots! From what I understand, your external drive calculates the original size of these folders and not the actual size that the files are taking up from your hard drive. Instead of copying the entire Dropbox folders to your drive, can you open them instead and try to manually copy the content you…

Hey @"amcsi"! Are you getting this error for a specific application or for other ones, too? Can you send me a screenshot of what you’re seeing?

Hey @"emelon8"! Can you right click on each one of these two Dropbox folders, and send me a screenshot of their size? I’d also like a screenshot of the error message you’re receiving. Let me know when you’re ready.

Hey @"vevaw". Can you please click on the hyperlink that’s associated with this deletion event, and let me know what you see (feel free to send me one more screenshot)? Do you see an option to restore your folders this way?

Hey Matt! Sorry for jumping in. Can you send me a screenshot of the syncing icons you see when making your files available offline, and one more showing the syncing icons you see the next morning (even if you don’t see any icons at all)? I’d like to have a visual and go from there.

Hi everyone, hope it’s OK to jump in. Unfortunately, we’re unable to comment on product decisions, but I can surely pass on the feedback to our team. We'll share any updates on this here. Thanks!