Nancy Dropbox Community Moderator

Hi again, @"htgadmin"! Can you please send over a screenshot of what you see on this page? The reason why we’re asking is to make sure that you’re not all accessing Dropbox with the same email address and password. Besides this being against our Terms of Service, it’d also mean that you can’t prevent users from seeing…

Unfortunately, it’s not possible to ignore the online-only files all at once. Since you’ve uninstalled the Dropbox app from your device, the Dropbox folder behaves like a normal computer folder and the online-only files you see are placeholders of the original files you’d stored on the Dropbox server. Since you don’t need…

Thanks for posting on our forum, @"CB131"! What you can do, in this case, is to restrict the access of this folder to the rest of the members. This way, only the users you want should be able to open it and see its contents. Let me know if you need something else, though.

Thanks for these screenshots! From what I understand, your external drive calculates the original size of these folders and not the actual size that the files are taking up from your hard drive. Instead of copying the entire Dropbox folders to your drive, can you open them instead and try to manually copy the content you…

Hey @"amcsi"! Are you getting this error for a specific application or for other ones, too? Can you send me a screenshot of what you’re seeing?

Hey @"emelon8"! Can you right click on each one of these two Dropbox folders, and send me a screenshot of their size? I’d also like a screenshot of the error message you’re receiving. Let me know when you’re ready.

Hey @"vevaw". Can you please click on the hyperlink that’s associated with this deletion event, and let me know what you see (feel free to send me one more screenshot)? Do you see an option to restore your folders this way?

Hey Matt! Sorry for jumping in. Can you send me a screenshot of the syncing icons you see when making your files available offline, and one more showing the syncing icons you see the next morning (even if you don’t see any icons at all)? I’d like to have a visual and go from there.

Hi everyone, hope it’s OK to jump in. Unfortunately, we’re unable to comment on product decisions, but I can surely pass on the feedback to our team. We'll share any updates on this here. Thanks!

No worries, @"MRAQ". I’m also curious about one more thing; if your team admin goes to their Admin Console > Activity tab, what do they see on their end? I’d like to gather as much info as possible to isolate the issue.

Thanks, @"karianthonyceo"! I was able to find your ticket in our system, and I’ve also left an internal note for the agent who handles your case. They’ll get back to you as soon as possible.

I’m sorry to hear about your husband and the situation, @"SFickel". Let’s see what we can find. Did you perhaps reply back to the upgrade email you received from Dropbox? If yes, I’m afraid this email is automated and it’s not being monitored. However, I can log a new ticket for you (to this email address), so that we can…

Hi again, @"karianthonyceo". Going over-quota and being asked to upgrade your Dropbox account wouldn’t affect your access to it, or result in the team being deleted. From the screenshot you uploaded previously, it does look like another admin removed you from the team. However, since this is time-sensitive indeed, I’d…

Hi from me too, Matt! Have you both made sure there aren’t pending updates to be installed on your browser? Also, what happens if you test this via an incognito browser? Are you experiencing the same behavior?

Hey @"lucasd"! Please check if you’ve received my email and reply back to it. Thanks.

Hi @"101001101"! Let’s try something else, then. What I’d like you to do is clear the Dropbox app’s cache, remove it from your device, restart your iPad, and install Dropbox again. Are new copies being uploaded now, or do you just see a single copy of your files?

Hi from me too, @"AGR_WDC". This is all very puzzling indeed. Can you send me the ticket number from your convo with our support team? I’d like to have a look at it too, and double check if there’s something else we haven’t tried so far.

Hey @"Andres M.7"! Your issue sounds relevant to the OP, so I’ve merged it here. Can you please make sure your Dropbox mobile app is on the latest 362.7 version that Sam linked above, and let us know if the issue persists even after that?

Thanks for these screenshots, @"MRAQ"! If LK opens their Activity feed on the Dropbox app as well, and switches to the “You” tab, what do they see there? Does it also mention that they moved the exact same files that you see on your desktop activity?

Thanks for posting this on the Community, @"MRAQ"! Do you mind sharing a few screenshots of what you see exactly under “Activity” vs what shows under the file’s version history? If you check your Events page too, what does it report? If there’s any personal info, please make sure to mask it first. Finally, can you clarify…

Hey @"DOM-1367", I’ve moved your message to this thread, since it looks relevant to the OP. Can you please check the accepted solution here, and let me know if it helps?

Hi from me as well, Patricia! So, from what I understand, you’ve enabled computer backup on your Dropbox app, and you’d like to set your backup folders to online-only too, correct? Can you please go here and send me a screenshot of what you see on that page, as well? That’ll help me guide you further.

I’m sorry to hear about this, @"karianthonyceo". Just to clarify, did your Business team have any other admins? Is it possible that one of them accidentally deleted your Dropbox account? Can you send me a screenshot of the email you received, so that I can take a look? Please make sure to mask any personal info that may be…

Thanks for posting on the forum, @"guilhermekhallil". Before we try something else, can you clarify what’s the app version of your Dropbox app? You can locate this by hovering over the small Dropbox icon in your menu bar. Other than that, I’d like you to send me a screenshot of your Dropbox folder’s location, as shown in…

Hi from me too, @"ThadZab109"! If a file is password-protected, it may throw an error indeed, if you try to preview it. Just to double check though, do you have any other Excel files that aren’t password-protected? If yes, are they throwing this error, as well? Finally, are your .xlsx files more than 40MB in size?

Thanks for the updates, @"jfreed"! Can you also follow these steps? Does your version history show something more, or you don’t see the updated versions at all there? Other than that, can you clarify what's the app version and syncing status of your Dropbox app at the moment? 

Hi from me too, @"Stewart TAS"! Let us know once you've got more updates, to see if there's something else we can suggest on our end.

Hey @"Simina1" and @"Lostinthewilderness"! I’ve sent two emails to each one of you. Please check them and reply back to me, when you get the chance.

Hi from me too, @"RabanusMaurus"! Out of curiosity, is this happening for other PDFs, as well? Did you check your Safari browser to make sure there aren’t any pending updates to be installed? It may also help to restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may…

Hi @"tpar72"! Please check your email address and reply back to my email, when you get the chance.