Nancy Dropbox Community Moderator

Hope it’s OK to jump in, @Mikecos. Can you send me a full screenshot of what you see on your computer now? Are you just having trouble with Word documents, or Excel sheets/PowerPoint slides, too?

If you look at your computer’s system tray, can you see a small Dropbox icon (close to your clock settings)? If you click on it, it should mention the current syncing status at the bottom. Other than that, if you open your local Dropbox folder, do you see any syncing icons next to your files? If yes, I’d like to know what…

Hi from me too, @"mipui"! Can you please upload a screenshot of your sharing settings on the Admin Console, plus one more showing what you see when creating a new shared link and going to the link’s settings? I’d like to have a visual and further assist.

Hi again, @"knnnn"! Please check your email address, and reply back to my message.

Thanks for posting on our forum, @"Djbad"! Are you experiencing the same behavior if you download the file via a different browser, as well? Feel free to send over a screenshot of what you see. Also, to clarify, are you downloading the file from a shared link, or has it been saved to your own Dropbox account? Regarding the…

Thanks for posting this here, @"MrsBearshark". As a first step, can you send me a screenshot of what you see when opening a file on your Dropbox app to edit it? Also, what’s your Dropbox app’s syncing status and app version? Let me know, and we’ll go from there.

Hey again, @"heidiraquel"! Depending on your computer’s OS, you should get a notification that there are duplicate files being copied over and you can decide what to do with each one of them, i.e. merge them or keep them both on your device.

Sorry to hear about this, @"dpkansagra". Can you send me the ticket number from your support request, if you’ve already opened one? Have you tried to update your Dropbox email address via another browser, and you keep getting the same error message? Feel free to send me a screenshot of it, as well. How long has it been…

Welcome aboard the Community, @"Riley R."! You’re correct in that the Dropbox for MacOS on File Provider update will be at some point implemented for all users. However, I’m afraid we can’t specify when this is going to happen either. For now, you can continue using the previous version of the Dropbox app without having to…

You can locate the app’s version by going to its Account tab and tapping on the gear icon at the top right corner. As for the screenshot, there should be a small camera icon above your message box, where you can click in order to attach it. This option may only be available on a computer though. Feel free to send me the…

Glad to hear that! Fingers crossed the issue’s resolved now.

So, is this happening for certain users, or all users that receive a sign request via the Signatures page? Have they checked their spam folder and added no-reply@dropbox.com to their email contacts? Finally, do you know if they happen to have Dropbox accounts of their own?

@"Gabor V.", can you clarify the OS version of your iPhone, as well as the Dropbox app version you’re running on it? Finally, can you send a screenshot of the options you’re seeing when clicking on the 3 dots at the top part of your preview? If you scroll down the list, there should be an option to delete your file.

Thanks for the screenshots! From the first image, it looks like you’re looking at the Dropbox app that’s installed on your computer, whereas on the second screenshot there’s the local Dropbox folder that contains your Dropbox files. Can you also send me one more screenshot of the icons you see in your menu bar, close to…

Thanks for posting this on our forum, @"Lorraine66". If possible, can you send me a screenshot of the link Dropbox sent you regarding your backup? Was it a prompt to update Dropbox Backup to the latest version perhaps? If yes, please note that with the updated Dropbox Backup feature, backups from other devices will only be…

Glad to have helped, @"FS11"! I’ll be here, if you need something else.

Hi @"LendriMujina", and welcome aboard our Community. So, from what I understand, you haven’t updated Dropbox Backup yet to the latest version, correct? If not, then you can leave it as it is for now, but at some point it’s quite possible that the old version will no longer be available and you’ll need to update it…

Hi from me as well, @"annml". When saying you had to restart manually, did you go to your Start menu and relaunched the Dropbox app from your Programs? If yes, do you see the Dropbox icon again in your system tray now? Other than that, did you have any recent OS updates, right before the syncing icons disappeared from the…

Hi @"FS11"! Welcome to our forum. Do you mean that you’ve uninstalled the Dropbox app from your computer, and you’d like to delete the files located within the remaining local Dropbox folder? If yes, then you can do this, since the folder no longer syncs to your web account and as a result, your files won’t get deleted…

Welcome to our Community, @"knnnn"! Hope you’re well. Can you clarify a few things on the issue? For example, are you sending a document to be signed, and the signer doesn’t get a notification? If yes, are you using Dropbox Sign or the Signatures tab on your Dropbox account? Is the issue that you're sharing a file perhaps…

Thanks for posting on our forum today, @"mgchappe"! Let’s have a look. Are you clicking on the small Dropbox icon in your menu bar to access your app preferences (the one that’s close to your clock settings)? If yes, please send me a couple of screenshots showing what you see on your end and I’ll further check this. Keep…

Thanks for posting on our Community, @"jsauser11". Do you mean that you’d like to disable computer backup for your Documents folder? If yes, you can do so with these steps. Also, when saying you’d like your files to be in real sync with the rest of your devices, were you able to accomplish this previously with computer…

Hi @"heidiraquel", and thanks for posting this on the forum. Have you checked your Deleted files and Events page online, but it’s still not possible to locate and even restore your missing files? Also, do you remember how you removed the Dropbox app from your old device the previous time? Was the app up to date when you…

Sorry for jumping in, @"JoannaM". Can you clarify what you mean when saying this isn’t what you want? Are you seeing your backed up folders now in their default locations perhaps, instead of your local Dropbox folder? If yes, then this should be expected on the updated Dropbox Backup experience.

Thanks for clarifying, @"EmilianoRosales"! To investigate further, can you also send me a screenshot of the Dropbox folder location/filepath that other members are seeing on their end (specifically the ones who were able to move it directly under the C:\ directory)?

Hey @"robncarin", sorry to jump in. The Dropbox mobile app is mostly used for files that have been directly uploaded to your Dropbox account (it's basically a reflection of the files you see at your All files page here).

@"antolepore", giusto per chiarire, stai seguendo i passaggi forniti da Ben qui e non riesci ancora ad allegare file Dropbox al tuo account Gmail? --------------- @"antolepore", just to clarify, are you following the steps provided by Ben here, and you’re still unable to attach Dropbox files to your Gmail account?

Hi everyone! Can you please go to this directory ~/Library/GroupContainers and let me know if you can access your cache/temp data there? As for your hard drive usage, I’d like you to go to your main drive in Finder, highlight it by clicking on it and then, hit space to show a preview of the drive. This will show the total…

Hey @"melodyhwang", sorry for jumping in. Are you also getting the exact same message that was posted by the OP? Have you already opened any tickets with our support team, by any chance? If not, I can log one for you instead to the email address showing here.

Thanks for your screenshot, @"aangulo99"! If there’s any personal info showing in the error log (like a username that contains your full name), feel free to mask it before posting it here. Let me know if you still have any security concerns, though.