Megan Dropbox Community Moderator

Hey @"arktis", I hope you're doing well! Have you checked my message here? If you’re trying to unshare a shared folder and the unshare button isn’t present, then there is a chance that the folder is or contains a nested shared folder. In these cases, it isn’t possible to unshare the shared folder, without first moving the…

Hey @"Colin Krueger", just checking in with you to ask if you're still going through the same problem. If so, can I send you an email in order for us to have a closer look into this? 

Hey @"supernaut", happy Monday! Happy to see that your issue is now resolved! 😎 As for the threads, there's nothing to worry about. After all, this is why our Community exists, to share common issues, and worries between users. If you need anything else, let me know! 

Hey @"Mohamed ali", did you have the chance to preview the pages my colleague, Hannah provided? If so, would you mind specifying what you see there? 

Hm, odd @"Marshal mellow". Do you see this icon when you try to preview content using your "Photos" or "Files" tab on your mobile? 

Hey @"Lionade", welcome to our Community! Would you mind sharing some additional info with us, in order to have a precise idea of what's happening? How long is this happening, and what have you tried on your end? Your exact OS, and Dropbox version would also help a lot. I'll be waiting for your reply!

No problem at all @"MeriSu"! If you need anything else, give me a shout! 😎

Hey @"SandraSim", I hope you're doing well! Can you try an advanced re-install as mentioned here, and let me know how it goes? 

Hey @"MeriSu", welcome to our Community! It seems that some files/folders are online-only instead of available offline. Have you tried changing their status using the steps mentioned here? Give it a go, and let me know how it goes! 

Welcome back to our forum, @"Mosse"! Out of curiosity, is this happening with all Paper docs or just one/a few of them? Do you use the Paper app, or Dropbox app? And if so, then have you tried reinstalling the Paper app on your iOS device? Let me know, and we can go from there.

Hey @"Shannon6", let's jump right into this! When someone is a member of a shared folder, that folder exists in their own account and takes up space in their account. They need to have enough available space for everything in the shared folder. If you have no space, it'd make sense that you can't add it to your account. If…

Are you able to see your files when visiting your account online @"maryjo1"? It sounds like the app is syncing everything locally at the moment, right? 

Hey @"2TXBoyz"! You mentioned "One is my business use account, but it is a free account, not a paid plan" so is it safe to assume we're talking about a Basic plan? If so, would you mind clarifying the exact subscription that you're using on your paid account? 

Ciao @"Lorenzo98"! Potete per favore inviarmi i dettagli dell'errore dal collegamento ipertestuale blu che dice "Se sei uno sviluppatore di Dropbox, vedi i dettagli dell'errore". Tieni presente che anche questo sembra essere un problema con Google piuttosto che con l'applicazione Dropbox. Google impedisce agli utenti di…

Glad to hear everything is now resolved @"eccentricbee"! If you need something else, please let me know and I will be more than happy to help every step of the way! 

Ehi @"Lorenzo98", grazie per lo screenshot! Ti dispiacerebbe chiarire l'esatto sistema operativo e la versione di Dropbox che stai utilizzando sul tuo iPhone? Inoltre, quando è iniziato questo? -- Hey @"Lorenzo98", thanks for the screenshot! Would you mind clarifying the exact OS, and Dropbox version that you're using on…

Hey @"Cloudsoverkorra", let me also jump in here! Based on everything, it sounds like it all works as it should, so I'm a bit unsure as to what you'd like to achieve here. You mentioned "Do I need it to be set to sync so it's available offline to accomplish this?". Are you referring to your camera uploads folder, or the…

Hey @"SHARON VANNI", I'm trying to understand if we're referring to a simple folder within your account with no shared, or a shared folder perhaps. Also, you mentioned the "members of the group". Would you be able to clarify if we're referring to members that also have access to the folders, or if you're part of a Dropbox…

You can have a look here, and let me know if you have any questions @"Hermosaboy". 

Glad to hear that we could locate the culprit @"Hermosaboy"! If you need something else, I'll be one post away! 😎

Hey @"SHARON VANNI", I hope you're doing well! I went ahead and removed the screenshots you attached, since they contained a lot of sensitive information, emails and names. Do you share a folder with your colleagues? Also, have they adjusted their email notification settings? You can see more about this here. Keep me…

Hey there, @"Hermosaboy", wishing you a great Monday ahead! Could you check your account's plan page, and let me know what it reports there? Do you have any Backups enabled? Let me know more, and we'll take it from there! 

Hi @"BeaconHigh", let's jump right into this! What is the current plan you're on? Also, have you tried switching browsers entirely to see if this helps? If you get the same error when trying a different browser, can you then send me a screenshot of it in order for me to have a visual? Just make sure none of your personal…

Hey @"Vmanda", thanks for the heads up! I just checked and it seems that the agent working on your case, just escalated your case. I also left an internal comment there. If you need something else, please let me know and I will be more than happy to help every step of the way!

Ehi @"Lorenzo98", presumo che tu abbia questo problema solo quando provi ad accedere utilizzando l'app mobile, giusto? Dovresti essere in grado di allegare il tuo screenshot facendo clic sull'icona a forma di fotocamera quando mi rispondi. Se non vedi l'opzione puoi utilizzare un laptop o richiedere la versione desktop del…

Ehi @"Lorenzo98", benvenuto nella nostra community! Ti dà errori specifici quando provi ad accedere utilizzando il tuo account Google? Se è così, sentiti libero di farmi sapere di più o anche di inviarmi uno screenshot. Assicurati solo che nessuna delle tue informazioni personali sia visibile lì. Inoltre, da quanto tempo…

Hey @"line3", I just sent you an email. I'll be happy to see you there, cheers! 

Hey @"Yelned", let me jump in here too! Is that happening on one of your team folders, or personal ones? Does this happen only when you use the desktop app, or the website too? Feel free to also let me know if you get any specific errors. 

Hey @"eccentricbee", let's jump right into this! Which platform did you use to upload and preview your files with? Did you use our desktop app, mobile app or website? Also, do you have trouble opening the PowerPoint itself or the images in it? You mentioned the images are .mp type, is that correct? Keep me posted, and…

Hi @"Bre14444", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…