Megan Dropbox Community Moderator

Hey @"SenB", I definitely see where you're coming from. However, let me add one more thing for you to consider. Perhaps you saved these edits, while the app wasn't running. Then once the app resumed its syncing process, and instead of these edits syncing from the device to your account online, what happened is that the…

Hey @"johnhalldesign", yeah if you could give it some time, that'd be great. If you notice the same thing tomorrow, give me a shout and we'll check what might be causing this. Keep in mind that if you have many files inside your local Dropbox folder, that could be the culprit. How many do you have at the moment? 

Hey @"johnhalldesign", the first thing that'd help me get an idea of what is happening syncing-wise is the app's version, and syncing status. You should be able to locate them by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. Does that give you any idea of what might be happening?…

Have you checked your email address directly @"Victoria210"? If so, have you also checked your spam/junk filter in case the email ended up there? 

Hey @"Victoria210", thanks for that! I was able to locate your ticket number, and it seems that our agent has already replied back. Did you have a chance to review their email? 

Hey @"Dzulkiewski", thanks for that! However, keep in mind that for security reasons we don't have access to the link you provided, I'm afraid. If you could send a few screenshots my way, that'd be amazing. 

Hey @"Dzulkiewski", would you mind sending me a couple of screenshots of your Windows device task bar, in order for me to have a visual too? 

Hi @"suegaffield", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make…

Hey @"SenB", let me also jump in here! This is indeed a unique situation here. However, if we're to take into consideration the info that your version history & events page present at the moment, that means the files' changes never synced to Dropbox. If they were, they'd be an indication of this on your events page, and…

Hey @"JWoodrow", welcome to our Community! How exactly are you sharing the file with that person? Is it through a Dropbox Transfer, shared link or a shared folder? Does the file get unzipped when they try to preview it, or when they download it? Let me know more, and we'll take it from there! 

Hi @"sadlee", let's jump right into this! You mentioned that your content vanished from your screen. Would you mind clarifying if you're referring to the Dropbox app or the website? Also, which platform did you use when uploading your files? Is it possible that you opened a new Dropbox account? I'm asking because you…

Hey @"bouldercpa", welcome to our Community! Let me start by saying that how someone chooses to utilize either our app or the website is entirely up to them, or to you as the admin of the Team. We all have our preferences. Each platform has some pros and cons, but I have to admit that when working with such a load, and…

Hey @"rpratten", thanks for all the added details! Please be aware that if your account is ever downgraded, Dropbox will not delete any of your files. You will cancel your existing plan now, and then wait for the renewal date of the subscription. Since the plan will be cancelled, the account will then downgrade to the…

That's fantastic @"randy123"! If you need anything else give us a shout, we'll be one post away! 😎

As a last step: have you tried an advanced re-install using these steps @"randy123"?

Hi @"Victoria210", let's jump right into this! First thing to check is if you upgraded directly through Dropbox or iTunes/Google Play? Also, do you use an individual plan? In any case, if you're directly subscribed to Dropbox, feel free to have a look at this Help Center article, and let me know if you have any questions.…

Hey there, @"rpratten", let's see what we can find together about this! Keep in mind that Dropbox Family is considered a downgrade to the Dropbox Essentials plan that you have at this time. Therefore, you could need to cancel your Dropbox subscription, allow it to expire and have your account downgraded to Dropbox Basic…

Hey @"Demir2", can I send you an email in order for us to have a closer look into this? 

Hey @"eleacarey", thanks for the swift reply! Is it possible that you're running any plugins or extensions that could be causing issue with loading the visual elements of the page properly? Have you both made sure there aren’t pending updates to be installed on your browser? 

Hi @"eleacarey", welcome to our Community! Keep in mind that it's expected not to see these comments when viewing your file through Word, since they only apply to Dropbox. Also, would you mind switching browsers just to check if this is a browser-related issue, or using an incognito mode, and then trying again? When did…

Amazing news @"durham1"! If you need something else, please give me a shout! 😎

Hey @"Dzulkiewski", let me also jump in here! It sounds like you were using the app in order to update your files, right? Based on the version history of these files, there's a chance that the files haven't been updated. The app might have closed unexpectedly, ran out of space or something different might have happened…

You haven't recently updated your OS, have you @"randy123"? Feel free to also take a look at the steps our Community Manager shared here, and let me know if they help at all. 

Hey @"Vmanda", I definitely see where you're coming from and I'm going to note everything. Our main goal is to listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily routine. As an alternative, you can also check this Help Center article if you wish to merge the two…

Hey @"Vmanda", are we referring to team folders, or simple shared folders? Do you have the option to access the owner's account, and change the ownership and permissions?

Would you mind sending me a screenshot of the indexing status, in order for me to also have a visual of this @"kevinjones"? Also, have you tried uninstalling the app, and installing through here, using or offline installer? 

Odd indeed @"Demir2". You should be able to click on the camera-like icon when replying back to me, and attaching your screenshot in order for us to have a visual too. If you have any trouble doing that, make sure you either use a laptop, or request a desktop view of the Dropbox site on your browser. 

Hey @"bassmasterrush", thanks for posting here! I was able to locate your ticket number, and saw that you're already communicating with an agent in order to rectify your issue. I'm assuming the agent might need to escalate your case, since it seems that you've tried many of the troubleshooting steps already. In any case,…

Hey @"maurice bahnen", thanks for posting here! At the moment there is no available setting that'd allow you to do that. However, I'll forward your feedback to the appropriate areas so we can continue to improve. If you need anything else, let me know!

Hey @"GMNT777", your Dropbox folder is a "mirror" of what your Dropbox account online holds. When you say that "the issue doesn't relate to the shared folders of the account" do you mean that these are intact when you check your Dropbox folder? Do you see any files when you visit your account online?