Megan Dropbox Community Moderator

Hey @"JackBill94", welcome to our Community! Would you mind clarifying if you're using an individual account, or if you're part of a Dropbox Team? If so, then is it possible that you recently updated to the new Dropbox Team Space as described here? If you use the website, I'm assuming you don't face the same thing, is that…

Amazing news @"ryofurue"! If you need anything else, just give us a -virtual- shout! 🤗

Hey @"Aditya11",I just sent you an email, I'll see you there!

Hey @"wamsender", let's jump right into this! I'd love to have a visual of your plan page and what it reports in terms of your account's quota. Would you mind sending over a screenshot, please? Keep us posted!

Hey @"troeckl", thanks for posting here! Your feedback regarding Dropbox Paper has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Your comments on Paper have been quite helpful, and I will do…

Hey @"Aditya11", did you manage to check the steps I sent earlier in order to contact our Support, and open a ticket? If so, would you like to share it with me, in order for me to locate it on our system?

Hey @"cvhnenten", thanks for the info! If the website shows 0 bytes as well, then it seems the content isn't updating. Would you mind clarifying the OS on the Mac device that you're using to update the files, and the exact syncing status there? While you're at it, please let me know the app's version. 

Hi @"Aditya11", thanks for the info! Did you have an individual account, or were you part of a Dropbox Team? In any case, I'd suggest that you open a ticket with our Support, in order for them to have a closer look into this, since it would require account-specific info. 

Hey @"Aditya11", let's see what we can find about this! Do you see a specific message/error when trying to sign into your Dropbox account? If you check your emails, do you have any communication from us there informing you about your account? Keep me posted, and we'll take it from there! 

Hey @"cvhnenten", let's see what we can find about this! If I understood this correctly, it sounds like the app reports as up-to-date for both of your Mac devices, right? If you check these projects on our website online, what do you see there? Provided that you have similar screenshots, feel free to send them over. Let me…

I just sent you an email @"Krijo"! All you have to do is reply back to me, and I'll send your case to our specialized agents in order to have a look. 

Hey @"Krijo", in this case can I send you the email in order for us to have a closer look into this? 

Hey there, @"Rocky B.2", I hope you're doing well! Just to make sure we're on the same page here, are these the steps you followed in order to make your files available offline? Would you mind clarifying the OS you're using, along with the Dropbox version that you have installed on the device? If you could also check your…

Hey @"Brucknerphile"! I just sent you an email to your Community-linked email address. I'll be more than happy to see you there, thanks! 

Sure thing @"Phlurim"! Take your time, and let me know once you have more info! 

Hi @"ryofurue", let's jump right into this! Could you let me know the app's exact status and version as shown in your system tray/menu bar? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Also, have you checked to make sure that there…

Hey @"Brucknerphile", I hope you're doing well! Can I send you an email, in order for us to have a closer look into this? 

I'm assuming based on everything that you mentioned that this only happens with specific files, right @"shirley s.2"? You mentioned that this was apparent and happened again some years ago. When did this start happening again? 

If you could give that a go, that'd be amazing @"shirley s.2"! Provided that this doesn't make any difference, let me know. 

Hi @"Wendy K", I'm sorry to hear about this situation. If you've joined a Dropbox Business team, for security and privacy purposes, only the team admin can remove you from the team an convert your account back to a personal one using these steps. Let me know how it goes.

Hey @"Lawix858"! Do you notice this behavior only when you're using Safari? Have you tried another browser too? Would you mind sending over a screenshot of the message you get on your end? 

Hey @"Lawix858", let's see what we can find about this! Do you get that error when you try to access your content, or account? Also, which platform do you use? Our website, desktop or mobile app? Keep me posted, and we'll take it from there! 

I just sent you an email @"Jay1418"! I'll see you there! 🤗

Hey @"swigyfood", thanks for the speedy reply! Have you also tried clearing your browser's cache, or trying an incognito browser at all? Feel free to also send me a screenshot of the error you see on your end, please. 

I just sent you an email @"Reimu"! I'll see you there! 

Hey @"shahaf", let's jump right into this! When you install our desktop app locally, that creates a local Dropbox folder with all of your files to the device. That folder will naturally take up your local hard drive space. If your hard drive space is low, your option to choose which folders to sync when installing the app…

Hey @"Reimu", can I send you an email in order for us to have a closer look into this? 

Hey @"Jay1418", let's jump right into this! Have you tried the steps provided here, in order to contact our Support by any chance? If you're having trouble opening a new ticket, let me know and I'll be happy to do it on my end for you. Thanks a bunch!

Hey @"_Joshua", thanks for posting here! At the moment, you can send your suggestions mainly through our Community & our Support too. When you send us our feedback, or note things you'd like to see us improve, we pass them to our team internally in order for them to review. Plus, our Community Managers keep an eye out for…

Hey @"iiman", I hope you're doing well! Have you tried using a different browser, by any chance? Is the error the same as the one you mentioned in the title of the post? If you could let me know how long this has been happening for, I'd appreciate it. Keep me posted!