Megan Dropbox Community Moderator

Hi @"starionhost", welcome to our Community! You can rename, move and edit the file request name and folder location via the File Requests tab without breaking the link. I hope this helps!

Hello from me @"James S"! Have you tried a different browser, by any chance? If I were you I'd clear my cache, and also try an entirely different browser or an incognito mode, just to exclude and make sure this isn't a browser-related issue. 

Hey @"right click", thanks for posting here! Have you tried relaunching your Finder using the steps found here? If not, can you give it a go? Let me know! 

Hey @"Dave81", just to make sure we're on the same page: are you talking about the icons when you access our desktop app, or mobile app? Feel free to send me some screenshots if you have any, in order for me to get the visual too.

Hey @"markelp"! Would you mind clarifying your app's current syncing status, please? If you could send me a screenshot of that, I'd definitely appreciate the visual. You also mentioned that the app asks for your password each time. Have you made sure that the app has been installed with admin rights? As for the little test…

Hey @"Cindy55", just to make sure we're on the same page and that I understand the issue would you mind walking me through the steps you follow on your end? Do you see any errors on your end? I'm asking because I can't open the link due to security and privacy reasons. If you have any screenshots, feel free to send them…

Hey @"Stevenginz", what file type does this happen to? Is it all of your content, or some of them? If you try to preview the content online, do you see the same thing? 

Hey @"Stevenginz", I hope you're doing well! Would you mind clarifying if you're using our website or desktop app to preview your file? What file type are we talking about, and do you happen to have a screenshot, in order for me to have a visual? Let me know more! 

Hey @"Cindy55", welcome to our Community! I removed your shared link for security reasons. Would you mind clarifying the error you received when accessing this link? Have you tried from a different browser too? Keep me posted!

I just sent you an email @"egidijusbumblauskas"! I'll see you there!

Hi @"egidijusbumblauskas", let's see what we can find together on this! Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article. Can we actually send you an email, so that we can take a closer look into this issue for…

I definitely see where you're coming from @"mikey59"! In any case, give it a go and if this doesn't work, we'll try our best to see what we can do and how to remedy this. 

Hey @"mikey59", let's jump right into this! I'm assuming based on everything you mentioned that you're talking about our one-time security code and not the 2FA, is that right? In any case, there's no way to disable that, or bypass it. Have you added no-reply@dropbox.com to their contacts list, in order to ensure that email…

Hey Dave! Usually when you add files in your account using our desktop app, the next step would be for the app to sync these additions to your account online. Next step is for these changes to sync to your mobile app, but that usually won't take as long -depending on the size & the volume of course- and it might also…

Hey @"markelp"! These entries are most likely from an older installation of Dropbox. There's a chance that they might be outdated, but I wouldn't necessarily recommend that you remove them from your system, especially since they don't take up so much space. 

Hey @"MikeDidier", thanks for that! And if you check your events page, what do you see there? The Events page at www.dropbox.com/events gives you an overview of all activity in your account. When did you notice the latest changes in this folder? 

Hey @"MikeDidier", interesting! Would you mind sending over a screenshot of one of the emails, please? Just make sure your email address isn't visible. 

Hey @"markelp", awesome, great job on the details! Now as for the syncing files, let's try to sign out of the app and then back in to see if this changes things at all. Also do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox…

Hey @"MikeDidier", thanks for posting here today! Would you mind clarifying what the email notification you received was, and where it came from? Keep me posted, and we'll take it from there!

Hey @"VoiceOfTrenton", thanks for the speedy response! Would you mind checking your account's plan page, and let me know what it reports there? If you're sharing folders/files between accounts then the storage should take space from your account too. 

Hey @"VoiceOfTrenton", I hope you're doing well! Your feedback regarding our shared folders and the space they take has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so we can continue to improve. If you need anything else, give me a shout!

Hey @"huffie", I'd like to have a closer look into this internally. Is it okay if I create a ticket on my end for you? 

Hey @"markelp", wishing you a happy Monday! Let me apologize for the length of my post, I just want to make sure we've covered everything here. What is the file type of these 11 files that the app has a hard time syncing? Also, when did this first start happening? Was it when you first downloaded the app on the new device?…

Hey @"ldoose", happy Monday! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so we can…

Hey @"ssjandres", I just sent you an email! I'll be happy to take it from there!

Hey @"Arebeo"! Yes, you can delete your Backup if you wish. As for keeping or removing the files, that's up to you. If you choose to "Keep content in folders on this Mac" then your files and folders will be available in their respective locations on your Mac. If you choose to "Leave content in Dropbox," your files will…

Hey @"djdraws", let's jump right into this! Can you share some additional details with me, in order to fully grasp the issue? Are you part of a Dropbox team, and you wish to get removed from it or is it something different? Let me know more!

Hey @"brucekaiser", I hope you're doing well! It's not entirely convenient, but you'd need to check the content of the Backup, in order to do so. However, I definitely see how important and useful that'd be. We listen to your needs because it allows us to fully appreciate how Dropbox fits into and influences your daily…

Thanks for this @"riptide344"! I was able to locate the ticket number, and an agent will be with you as soon as possible. Thanks for that! 

Hey @"riptide344", let's jump right into this! It might sound trivial, but is it possible that you were using your Dropbox account with a different email address? Do you have any other linked devices that you can use, to check for your email address there? Keep me posted!