Megan Dropbox Community Moderator

Hi @"vhylland", let's jump right into this! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

Hey @"WM1980", let's jump right into this! Can I send you an email, in order for us to have a closer look into this? Keep me posted! 

Do you use your mobile or desktop when trying to attach your files here @"joonhwa"? In any case, you should be able to click our camera-like icon, and send us your screenshot. 

Hey @"khalidnikon", no worries! Does the number of syncing files reduce at all, or remains the same? If you add a file inside your Dropbox folder, does it sync to your account online? 

Hey @"llanquin", let me also jump in here! Would you mind trying the steps that @"Andrew K.24" provided in this thread, in order to resolve this? 

Hey @"khalidnikon", thanks for giving this a go! Did you have the chance to review my earliest reply? If so, would you mind sharing some additional info, in regards to the first two questions please? 

Hey @"RonNL60", welcome to our Community! Just to check, can you access the normal site in your browser? Also, I know you mentioned your firewall, but are you certain that you don't have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This…

Hey @"Melvin55", let me jump in here! The changes you make should sync from the app to your account online. Would you mind clarifying the app's current syncing status, please? 

Hey @"khalidnikon", thanks for posting here! Is the Dropbox folder located in the CloudStorage location? Also, do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? If the number of files has not reduced it might be worth checking out the troubleshooting steps…

Hey @Berneen ! Did you have the chance to check, and reply back to the email my colleague @"Walter" sent you yesterday? 

Hey @"mirei", thanks for posting here! Do you get this specific error when trying to access your content in File Explorer, or when you try to open your app? Would you mind clarifying your device's OS too? When did this start happening to your Windows device? Let me know more, and we'll take it from there! 

Hey @"Paul D.4", let's jump right into this! Has your Dropbox folder been moved to this filepath ~/Library/CloudStorage by any chance? Also, are you referring to the syncing icons based on this article? Feel free to send me a few screenshots, in order for me to have a visual, and clarify more for you. Keep me posted!

Hey @"dl22", sorry to hear about that! Do you still face the same issue? If yes, would it be okay for me to reach out via email, in order for us to have a closer look into it? Let me know! 

Hey @"Rob N.", thanks for posting here! When the pop-up window appears, you should have the option to check "Don't show this again" or something similar. Is this the case? Can you send me a screenshot of what you see on your end, when trying to delete some content? Let me know more!

Hey @"Tash41"! I just tried on my end, and it seems to work. Would you mind trying through an entirely different browser to see if you notice the same behavior? 

Hey @"b012b012bb", let's jump right into this! First things first: do you have any other devices that are linked to your Dropbox account (via the mobile/desktop app)? If yes, please check their notifications and let me know if you can see the one-time code there. If not, can you access the email address showing here, so…

Hey @"jkrieger1", let me also jump in here! I'd definitely appreciate it if you could try a different browser, or just try clearing the cache on your current one. It worked before, but we need to make sure that this isn't a browser-specific issue in order to move forward. As for the file count, it shouldn't matter as long…

Hi @"CarlW", thanks for the heads up! Based on the error you received, it sounds like this is most likely a Microsoft issue rather than a Dropbox one. Feel free to have a look at this discussion that I came across, after doing some research on this. As for the X icons, it sounds like you might have another cloud service…

No worries @"William2024"! I got you. I just created a ticket on my end for you, in order for us to have a closer look into this case. Reply back to me, and we'll take it from there!

Hi there, @"Brian" A , welcome to our Community! Do you use the same account with your old iPhone, along with the new one? Also, just to make sure we're on the same page here: do you try to create a shared link, or achieve something different? Feel free to clarify more. Do you try to follow these steps? Keep me posted, and…

Hi @"Eduardo Sua", thanks for posting here today! Have you tried to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to…

You'd need to reply back to the email with the info I asked, and I'll take it from there @"Robert T.30". 

Hey @"Robert T.30"! Would you mind clarifying what you're referring to? I switched our communication to email, in order for us to have a closer look into this. Or, we might potentially need to escalate your case to our specialized team. 

Hey @"CarlW", let's jump right into this! Just to make sure we're on the same page: are you talking about a shared folder? Also, how do you access the files in it? Is it through our website, or the desktop app? Feel free to let me know if you get any messages on your end, when trying to open the files. Keep me posted, and…

Hey @"Robert T.30"! Done! Please check your emails, and I'll see you there, thanks! 

Hey @"vy3800"! Done! Please check your emails, and I'll see you there, thanks! 

Take your time @"redec"! This is something that we can help you with, and not something you can do on your end. Of course, you can always manually upload any file that wasn't uploaded to the account. 

Hi @"redec", thanks for the info! Do you use our app on your mobile, or are you connecting your mobile to your computer using a cable? We can reset your camera uploads for you if you wish, and if you still have the photos saved in your camera roll on your mobile. 

Thanks for that @"BasicUser" I'd also love for us to try one more thing. Can you perform an advanced reinstall this time using these steps? If this doesn't work, I'd be happy to open a ticket on my end for you. 

Hey @"redec", thanks for posting here! Would you mind clarifying how exactly you were uploading the content to your account? You mentioned the "automatic photo backup". Are you referring to our camera uploads, our Backup feature, or you were simply adding the files inside your local Dropbox folder? In any case, feel free…