Megan Dropbox Community Moderator

Hey @Habsfan, have you tried uninstalling the app, rebooting the device and then re-installing by any chance?

Hey @Rukir, I hope you're doing well! Do you get any specific errors when trying to move your content from within your Dropbox folder to your desktop? Also, is Backup enabled on your end? Let me know more, and we'll take it from there!

Hey @ColbyN, thanks for the info! That sounds a lot like what this Help Center describes. If the files that became automatically online-only didn't have a sync icon initially (meaning that their status was "available"), then I understand that this is expected. Have you tried selecting the files in question, and right…

Hey there, @Charlie Windsor, let's jump right into this! The first thing to keep in mind here is that we're talking about two different platforms, that are built and function differently. Now onto the issue at hand here: in regards to the antivirus and firewalls, have you tried the steps on your end? I'm asking since it's…

Hey @gbeca! I'd like for us to try one more thing, please. I'd like for you to try to open the same link from your mobile device, while connected to the same network. Can you give it a go? 

Hey @ColbyN, let's see what we can find about this together! When did this behavior start happening on your end? Also, does this happen with files you initially create using the website (and they later sync locally to the device) or with content that you create locally within the Dropbox folder? One more thing I'd like to…

Hey @LHiltonH62383, welcome to our Community! At the moment, it's not possible for a signed-out user or user without an account to leave a comment on a Dropbox file, I'm afraid. I hope this clarifies!

Amazing news @banusanar! Happy to see that everything is back on track. Have a lovely weekend ahead,enjoy! 😉

No worries @Igiveup! I got it. I am going to go ahead and open a new ticket on my end for you, because it seems like your last email was caught by our spam filter. Thanks!

Hey @banusanar, let me jump in here too! It might sound trivial, but have you made sure that you upgraded the correct Dropbox account? If you paid via the mobile app, you might've been able to restore the purchase using the steps in this link, can you give it a go?

Hey @maxgerard, let me jump in here too! It sounds like you're using a Beta version of our app, which might be the culprit there. Feel free to go into your account settings on the Dropbox website and turn Early releases off. After that, install one of the stable builds of the Dropbox application, and let me know if the…

Hey @rxpst32, thanks for the added info! Does this happen when you try with a different browser, in a different folder too? Can you give it a go? 

Hey @dhtax, would you mind sending me a couple of screenshots in order for me to also have a visual of what you described, please? Thanks!

Great job @FLSunshine, thanks for that! Have you also tried the second suggestion from my previous reply about quitting the app? If so, what were the results? 

Thanks @Peter Marigold! Would you be able to also send me a screenshot of the app's current syncing status, along with one more screenshot showing that the files take-up space on the device, please? 

Hey @TimB2! After looking through our system, it looks like you have an escalated ticket with our Specialized team at the moment. They are working on getting to the bottom of this as soon as possible, and figure out why this might be happening on your end. We appreciate your patience while they're trying to rectify this…

Hey @holpolshuf, do you use any other cloud services along with Dropbox? This is a Windows icon and not a Dropbox icon. Keep in mind that while in File Explorer, a gray “X” icon can appear in a file or folder in your Dropbox folder sometimes. It indicates that your file or folder may not be syncing with Dropbox. To fix…

Hey @Jo_M, welcome to our Community! Just to make sure we're on the same page, it sounds like you have some issues freeing up space for your Dropbox account. Would you mind clarifying if you have issues downloading or deleting the content? Provided that you have any screenshots that'll help me visualize what you see when…

Hey @rxpst32, let's jump into this! Would you mind sending me a couple of screenshots, in order for me to have a visual too? Also, what is the file type of your videos? Let me know more, and we'll take it from there!

Hey @rbianchi, it's a good thing that your link works as it should when you view it using an incognito mode. Unfortunately, I'm not well aware of the system you mentioned. However, can you tell me if they get any specific error messages, or send any screenshots of what they see on their end when trying to open the link? 

Hey @ssjandres, I just checked and it seems the email was successfully sent to your Community-linked email address, however it is now closed by the system. Would you mind trying to contact our Support directly on your end, and sending over your ticket number reference? Also @FLSunshine, would you mind trying to do it using…

Hey @dhtax! Do you see any errors when trying to open the app? What exactly happens? 

Hey @Peter Marigold! You can locate the app's syncing status, and version by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi. Can you try that? 

You should be able to attach your screenshot by clicking our camera-like icon, when trying to reply back to me @FLSunshine. I'd love to email you, however I also want to check a couple more things before I do, just to make sure all the information and troubleshooting is available to other users of our Community too. 

Hey @kimhold, thanks for the speedy reply! To cut to the chase, we don't have something in Dropbox that would fit all of the standards you mentioned. We have the option to share a folder with your client. However, they'd need a Dropbox account, and any changes you both make would be reflected on each other's account. In…

I just sent you an email, I'll be happy to see you there @sjmcroberts!

Hey @rbianchi, let's jump right into this! How exactly do they try to preview the file? Do they have the option to simply close the window, and proceed without signing into an account? When you try to preview your file using an incognito tab on your browser, and while you're signed out of your Dropbox account, what do you…

Hey @sjmcroberts, I hope you're doing well! I'm not entirely sure this is possible. However, I'd like to send your case to our specialized agents, just to see if they have anything more to offer. Would you mind if I send you an email, in order for us to have a closer look into this? Keep me posted!

Hey there, @Peter Marigold, let's jump right into this! As a first step, would you mind clarifying your device's OS, the version of the Dropbox app that you're using and your app's syncing status at the moment? Do you see the grey, cloud icon inside the folders too, when you look at the files? Keep me posted, and we'll…

Hey @jbenton42! The modification date shown on the web should match the one shown on the desktop on a file level. So, in this case, you can review the date modified of the content instead of the folder itself. All in all, if the app is "Up to date" and what you see locally matches what you see online, as far as your files…