Megan Dropbox Community Moderator

Awesome news @"lukeneedshelp"! If you need anything else, just give us a shout! 😎

Hey @"amaury_b", I see, interesting. As a last step, can you try to perform an advanced reinstall using these steps? If this doesn't work, let me know.

Hey @"SAS11", thanks for reaching out to us! I just sent you an email, in order for us to have a closer look into this. 😎 See you there! 

Hey @"lukeneedshelp", hm I see. Have you tried contacting our Support directly for this? I'm suggesting this, since they'd have more visibility to the account and device-specific info needed for this. Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Hey @"lukeneedshelp", let me also jump in here! Could you try fixing your hardlinks and permissions and let us know how it goes? What about signing out of the app, and then back in?

Hey @"amaury_b", sorry to hear about that! Could you confirm the location of the Dropbox folder on your machine? Also, when did this start happening on your end? A screenshot showing the Dropbox folder without any sync icons would also help. This will help me to assist further!

Gotcha, thanks for clarifying @"ctyrider"! Can you also check the app's preferences, and send me a screenshot of your Sync tab and the message you see there?

Hey @"RichPer"! Would you mind clarifying the current Dropbox version that you're using along with the app's current syncing status? I'm asking because I need to clarify why the app fails to open the specific file, even after you change its status to "available offline". 

Hi @"CT1982", sorry to hear about that! I just sent an email your way! I'll see you there. 

Hey @"Joaniemn", just to clarify: I've sent an email message to the email address linked to your Community profile, in order for us to have a closer look into this. Did you have the chance to check this out and try to reply back to me? 

Hey @"LinnLukschandl" & @"Barbara G"! I just sent you both an email, in order for us to have some closer look into this. Reply back to me, and we'll take it from there, thanks! 

Thank you so much @"BMG6800"! Feel free to also send me a screenshot of the email you received from us, just make sure to cover any personal details there. 

Can you clarify and send me a screenshot of the app's current syncing status @"Road_warrior"? 

Hey @"ctyrider", thanks for your patience here! Would you mind checking how many files you're syncing to your Dropbox folder? You should be able to check that by seeing your folder's properties. 

Hey @"bruce c.10", I see, thanks for clarifying! I believe that in your case you'd need to either zoom, or move your camera closer or change the surface. In any case, I believe that you should have the option to edit the automatically selected area, once you've taken a picture. Can you check? 

Hi @"GV gr", thanks for posting here! I was able to locate your ticket number reference. An agent will be with you shortly, hang tight and thank you for your patience! 

Hey @"DIABLO25", thanks for posting here! Is it possible that you accidentally created a new account, under a different email address? Can you check on your end, and let us know? Keep us posted! 

Hey @"Carola11", thanks for the added info and visual! The folder icon you're noticing there is not coming from Dropbox, but probably a third party app, most likely OneDrive. You can find our syncing icons here. Also, if you're indeed running 3rd party apps that are monitoring, syncing or backing up your files, have you…

Hey @"jor2", unfortunately we can't access the links due to privacy and security reasons. Can you try to attach them here either by using the camera-like icon, or by pressing Command-V on your keyboard? While you're at it, feel free to also try out these steps, to see if they make any difference. 

I just created a ticket on my end for you, I'll see you there @"SW72"! 

Hey there @"Joaniemn"! No worries, I went ahead and opened a ticket on my end for you. I'll see you there. Thanks!

Hey @"SW72", I want to try and see what we can do about this, so I'd be happy to send you an email. I'm suggesting this route, since we'd have more visibility to the account in question. Would that be okay? Let me know if you're okay with this! 

Hey @"jor2", thanks for posting here today! What is the app's version that you're using, along with its syncing status at the moment? Also, can you send us a screenshot of the options you see, when you right click on a file in your Dropbox folder? Does syncing work otherwise? If you add a file to your Dropbox folder, does…

Hey there, @"Carola11", welcome to our Community! Which platform do you use when trying to open your .pdfs? Do you use our website, desktop or mobile app? Also, do you recall when this first started happening? If you could also send over a screenshot of the message you mentioned, along with the icon you see next to your…

Hi @"Road_warrior"! According to Microsoft, the reason for this issue could be related to antivirus programs interfering with DLL loading. Can you take a look at the article here, to see if it helps?

Hey @"vy3800", it might sound trivial, but have you tried restarting your device at all? Do you happen to be running any 3rd party apps on your computer that could be interfering somehow? These could vary from security programs like antivirus or firewalls to 3rd party apps that might be monitoring and syncing or backing up…

Hey @"BMG6800", would you mind sending us a screenshot of your plan page, and what it reports there? 

Hey @"Melvin55", thanks for the screenshot! It seems that you're trying to follow these steps on your account online, not locally within your Dropbox folder. If you're using our Dropbox app on your Windows device, then you should be able to locate your content inside your Dropbox folder located in your File Explorer. You…

Hey @"bruce c.10", thanks for the screenshot! Does it help if you use the camera flash at all? It's the one on the bottom right. 

Hey @"acanestrelli"! As Mark said, when you update any of the content saved inside a folder shared with the link, the changes will reflect for the recipient as well. Keep in mind that with Dropbox Transfer, there's no way to edit the files selected. Also, Transfer allows you to share content that you might keep in your…