Megan Dropbox Community Moderator

Hi there @"heritagehunt photoclub", thanks for reaching out to us! Do they receive this message on the email address they entered when using the File Request? Generally, when someone submits a file request, they should receive a notification to the email address that they entered. Could you ask them to see if the email…

Hey @"JohnnyMx2", let me also jump in here! Keep in mind that incorrect date and time on your computer could also prevent Dropbox from getting a secure connection, so this could also be the case there. However, if your date and time are correct you might also want to check this Help Center article. You mentioned that…

I just sent you the email, I'll be happy to see you there @"LasseVK"! 😀

Gotcha @"RamblinMan"! If you could also try one more step, which is an advanced reinstall that'd be great. If this doesn't work either, I'll be happy to open up a ticket on my end for you. Let me know! 

Can I send you an email in order for us to have a closer look into this @"LasseVK"? 

Hi @"wen j.", could you walk me through the steps that you follow when you get this error? Do you get it after you've edited a file in CATIA? Just to make sure we're on the same page: do you keep Dropbox open, and then use the third-party app to edit content when this happens? 

Hi @"RamblinMan", did you try out the steps that my colleague @"Hannah" provided above? 

You can use copy-paste or try to CTRL-C and then CTRL-V @"Energirad". 

Hi @"EricTabet", I just created a ticket on my end for you, I

Hi @"LasseVK", I hope it's OK to jump in. Do you have any external drives connected to the computer in question/Dropbox app perhaps? Also, how many files do you have in your Dropbox folder in Finder currently, including any online-only files?

Hey @"AndreasTheMachine", when re-installing the app did you make sure that you've installed with admin privileges? Everything seems to be pointing towards Microsoft's Intune and how that affects the Dropbox permissions. It might be worth checking with Microsoft too about this, and maybe check how you can whitelist any…

Hey @ReReDouble, thanks for posting here today! Can you let me know the version of our app that you're using, along with the app's current syncing status? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. Also, when did you first notice this issue? Let me know more!

Hey @"AndreasTheMachine"! What type of plan do you use? If you happen to be part of a team, is it possible that any of the other team members have also been experiencing this? If possible, can you also maybe test a new user profile where nothing else is installed there, just to check if the same behavior is present there?

Hey @"Beth122", thanks for posting here! Have you tried any troubleshooting steps on your end? What about trying what @"Kathy O" suggested, and seeing if that works out for you too? If not, don't hesitate to let me know! 

Hey @"Energirad", welcome to our Community! Odd behavior there indeed. Is it possible that you recently upgraded your device's OS, by any chance? In any case, I'd love to have a visual of the error message you mentioned, and specifically the one asking you to quit the app. If you could attach it here, that'd be amazing.…

Thanks for all the added info @"anqi"! Would you mind sharing your Support ticket number with me here, in order to check the troubleshooting steps you've already tried with them, and check its progress? 

Hey @"timb75", let's jump right into this! Have you ensured that there's no antivirus, a firewall or even a VPN/proxy setting that could be causing this? I'd also love to know the version of our app that you're using on your end, please. If I were you, I'd make sure that the device I'm using also meets all the necessary…

Hi @"liz-step", welcome to our Community! Does that happen when you're using a specific browser? If so, have you made sure to use a different one, and also confirm if your browser is up-to-date? Let me know more, and we'll take it from there!

Hi @"Ben P.1", can you try to copy paste the files using Command-C and then Command-V to see if this works? 

Hey @"AndreasTheMachine", keep in mind that Windows has a limit of 15 overlay icons that the File Explorer can load, with 4 reserved for the operating system. If there are more than 15, Dropbox sync icons may not appear. Let's try to fix this and prioritize the Dropbox icons: -Follow this guide to open the Windows registry…

Hi @"Animation"! Thanks for all the details! From my side, I was able to reproduce the following behavior: When I drag a file (move my cursor above the folder list), if a sub-folder seems to be highlighted on the screen, the file will be uploaded to said folder. However, if I drop the file at the bottom of the sub-folder…

Hey @"Animation", thanks for posting here! Keep in mind that due to security and privacy reasons we can't access your link, and I've removed it on my end. When did you first notice this behavior? I just tested it on my end using Chrome and it seems to be working without an issue. Have you tried an incognito tab, by any…

Have you tried uninstalling and then reinstalling the app by any chance @"AndreasTheMachine"? What about signing out of the app, and then back in?

Have you tried uninstalling and then reinstalling the app by any chance @"tjadapej"?

Thanks for letting us know more, and sorry to hear about that @"khalidnikon". In any case, if you decide that you want to have a closer look into this, I'm here and I'll be happy to continue troubleshooting this for you.

Hey @"AlbertDMG", thanks for trying anyways! Can you send me a screenshot of what it looks like on your end, in order for me to have a visual too? 

Do you still get the same error on your end @"leadcro"? Also, have you tried a different browser, by any chance?

Hey @"Chris P.23", uninstalling the app simply removes the program from your device, but shouldn't mess with permissions or your content in any way. Also @"BasicUser", can you send me a screenshot of what it looks like on your end, in order for me to have a visual too?

Hey @"AndreasTheMachine", thanks for trying anyways! Can you send me a screenshot of what it looks like on your end, in order for me to have a visual too? 

Hey @"Kennyboygolf", thanks for posting here! Would you mind sending over your app version, please? You can find this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. If you have a screenshot of the error you mentioned, it's more than welcome in order for us to have a visual too.…