Megan Dropbox Community Moderator

Hey @"amm1625", let me also jump in here! Out of curiosity, and for troubleshooting purposes can you also try using an incognito tab on your browser? When did you first notice this behavior?

Hey @"Frank P E.". Correct, you'd have to manually proceed on your end. If you need something else, please let me know and I will be more than happy to help every step of the way. 

Hey @"GregorBeyerle" thanks for posting here! Would you mind clarifying your exact OS and Dropbox version that you're using on your Mac? You can find the version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. You also mentioned a pop-up that shows up. Would you be able to send me a…

Hey @"PrivRelay", I was able to locate your ticket number on our system and had a look into this. I had a and I completely understand how frustrating it can be to wait for a resolution. And it's definitely important and vital to gain access to your Dropbox account. I want to assure you that our specialized team is more…

Hey @"PrivRelay", sorry to hear about that! You mentioned that you've already contacted our Support team. Would you be able to share your ticket number reference with me? Thanks a bunch!

Hi there @"EnzoBastianello" - thanks for taking the time to share your thoughts on this. I will pass on your comments to the relevant departments and you can let us know if you have anything else to add. Thanks so much!

Hey @"HYKO" thanks for writing back to us! Just to make sure we're aligned here, it sounds like you wish to share the same link or Transfer, but assign a different expiration date for each group of people that you share it with, right? If not, feel free to clarify more. Essentially the "viewing period" is the same as the…

Hey @"jhardy2025", I just sent you an email. Reply back to me, and we'll take it from there! 

This idea is open. If you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate in our regular reviews.

Hey @"Dak Attack", happy Monday! Thanks for sharing this tip with the rest of our Community users! That's a nice observation and workaround. We appreciate to listen how Dropbox fits into and influences your daily routine, so keep it coming. Wishing you a great week ahead! 😇

Hey @"knewtoit" let me jump in here! Does this happen with all Excel files, or some of them? What about other Microsoft files like Word (if you have any that you can test it with)? Also, if you open your Dropbox folder and check the file there, what icon do you see on it? I'm asking, in order for us to check if the file is…

Hey @"woody1210", do you have any updates on this? 

Hi @"Michael L.43", thanks for bringing this to our attention. What is the OS you're using? I’d also like to know the app version you’ve installed on the device. Can you send me a screenshot of your Dropbox app’s current syncing status? Have you ensured that this is not caused by a 3rd party app on your computer like other…

Hey @"robus", welcome to our Community! Would you mind sharing some additional info in regards to the syncing process taking place right now? Did you add some files inside your Dropbox folder that you don't want to sync to your account online, or something different? Feel free to clarify. I'm assuming your concern is not…

Hey @"BygoneAutomaton" thanks for the heads up! Happy to see that your issue is now resolved! I can also confirm that this is a legit email, since it's coming from an official Dropbox domain. Keep an eye out and if you come across the same thing again, don't hesitate to give us a shout! 😇

Hey @"smeg246", thanks for the heads up, and absolutely no problem! Happy to see that your issue is now resolved! 😇 If you need anything else, give us a shout! 

Hey @"dottzilla", thanks for the heads up! Happy to see that your issue is now resolved! 😇 If you need anything else, give us a shout! 

Hey there, @"BygoneAutomaton" sorry to hear that and let's jump right into this! This sounds odd indeed. If the shared link is coming from someone else's account then you shouldn't be receiving an email stating that you may have exceeded your bandwidth limit. Your account and sharing ability shouldn't be affected either.…

Hey @"smeg246" thanks for posting here! Do you get any errors when following these steps to invite the member to your shared folder? Also, would you mind clarifying what you mean when you refer to "an invite to reply to"? What do you wish for them to achieve? When you add someone to be part of your shared folder, they can…

Hey @"kstpaul", let's jump right into this! It sounds possible that this might be a browser-related issue. Can you try clearing your browser cache, or trying to delete your folder using an entirely different one, to check if the behavior remains the same? Do you use our desktop app, by any chance? If so, can you try…

Hi @"ghettomuppet", I just sent you an email. I'll be happy to see you there, and continue troubleshooting with you. Thanks!

Hi there, @"KEAlt" let's jump right into this! What options are you choosing for the naming convention settings? Do you notice a specific pattern, or sometimes files get renamed while other times they don't? Does this happen with some of the nested folders or all of them? Feel free to attach any screenshots if you wish, in…

Hi there, @"Show Me Shorts ", let's jump right into this! It sounds like you're part of a team, and you wish to change the ownership of some shared folders that your members own. You can either sign into their account using their credentials, or sign in as each team member and use these steps, in order to achieve that. You…

Hey Casey! Even if you were the folder's owner, if you removed it from your account then our hands are tied here. My best bet would be to do some digging and check if any of the old members still have a copy of it. 

Hi @"kidsphoto", sorry to hear about that! Were you the owner of the shared folder? If not, your access may have been removed by the owner and the message you see would still say that you removed your access. Since you don't see any sign of the folder when visiting your sharing page, then I'd suggest contacting another…

Hey @"eltdonehealth", happy to see that your issue is now resolved! Definitely keep an eye out, and let us know if this happens again. If you need anything else, we'll be one post away! 🤓

Hey @"JeremyB13", let's jump right into this! Keep in mind that when joining a shared folder, you basically add it to your Dropbox account, which is why it takes up space from it like any other personal file would. You can read more about this here. Now, if you mostly need view-only access to the folder in question, the…

Hey thanks for the heads up! Did you receive a shared link to the folder, or were you invited as a member to add it to your Dropbox account? Can you try using a different browser to see if you get the same results there? 

Hi there, @"jlmoore314" thanks for posting here! Could you let me know the app's exact syncing status and version as shown in your system tray? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed there? Lastly, do you have any third party app,…

Hey @"Hug hug" thanks for posting here! Have you tried our offline installer that can be found here? Feel free to send me a screenshot of the error too, in order for me to have a visual. Also, I did some digging and it seems this is a system error coming directly from Microsoft. Feel free to have a look at this relevant…