Megan Dropbox Community Moderator

Hi @"AlbertDMG", welcome to our Community! You mentioned that you're currently using Firefox. Would you mind trying the same thing on a different browser too? I'd like to check if this is a browser-related issue, or not. I tested it on Chrome on my end, and it seems to be working. Keep me posted! 

Hi @"tjshemdbx", let me also jump in here! Can you also try to follow the steps I provided in this thread, and let me know if this helps? If this doesn't work, feel free to send me a screenshot from the content within your Dropbox folder. 

Hey @"Chris P.23" & @"BasicUser", thanks for letting me know more! Have you tried uninstalling, and then re-installing the app since you first noticed that? Can you also try to follow the steps I provided in this thread, and let me know if this helps?

Hey @"bacreman", thanks for checking! And to clarify, do you use these steps in order to add people to your shared folder? Also, does this happen with a specific folder, or with all of them? 

Hey @"plambeth06"! Would you mind grabbing a screenshot of this page, and attaching it here in order for us to have a visual? 

Hey everyone, happy Monday! It seems this issue has been fixed now. Feel free to let us know if you still face any issues, thanks! 😃

Hey @"bacreman", let's jump right into this! I'm assuming that you're currently in a Dropbox Basic plan, right? Is it possible that you sent too many invites at once? If I were you, I'd also try switching to a different browser, or incognito tab just to observe if the behavior remains the same. I'll be waiting for your…

Hey @"leadcro", thanks for the screenshot! It looks as if you're the folder's owner. Have you tried the steps I provided above, about unsharing the folder before deleting it? Would you mind giving it a go?

Hey @"cdwilson", if you quit/relaunch the app without clicking on the files first, do they still appear as "waiting to sync"? Also, have you noticed this behavior specifically for files in the Dropbox Family Room, or does it happen regardless of the folder destination?

Hey @"tjadapej", yes it looks like it. Have you tried adding an example file/folder using your app, in order to check if it's going to sync to your account online?

Hey @"Larrioh", thanks for posting here! Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard. Your comments on our website have been quite helpful, and I will do everything I can to ensure that your voice is heard. I'll forward your feedback to the appropriate areas so…

Hey @"leadcro", thanks for posting and welcome to our Community. This error message usually appears when you're trying to delete a folder that you didn't create or are not the owner of. Would you mind clarifying if you see the two people symbol on the folder you're trying to delete? Also, did you use these steps in order…

Hey @"TigersW", welcome to our Community! It's a lot to unpack here, so apologies for my lengthy reply. Based on all the info you've shared with us; it's indeed possible that your former attorney either created these shared links using your account. Or they could have downloaded the content, added it to their Dropbox…

Hey @"estherAL", thanks for posting here! Your feedback regarding our website has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our product. Have a lovely weekend ahead,enjoy!

Hey @"Fourcuz", I just created a ticket on my end for you, I'll see you there! 😀

Hey @"Willie602"Let's have a look into this! I'm assuming that her own local account is on a different OS profile, right? If not, then feel free to clarify. The best way that I'd suggest would be for you to share the folder using these steps. Of course, she'd need to have available space in her account to add the folder.…

Hey @"Annakana", sorry to hear about that! When was the last time you accessed your account before this, and was it a paid account? Was the account part of a Dropbox team or on an individual plan? If it was a free account and it was left idle for more than a year, it would have been deleted due to inactivity.…

Hello @"marik17", let's jump right into this! Do you get any specific errors when trying to preview and open the link directly through Dropbox? If so, what is the error? Let me know more!

Hey @"earthangel4peace", let's jump right into this! Would you mind checking into your app's preferences, and specifically under Backup to check what type of settings are applied there? Is it possible that your camera uploads are enabled? Keep me posted, and we'll take it from there!

Awesome news @"Bill Schrier"! Thanks for letting me know. If you need something else, please let me know and I will be more than happy to help every step of the way. 😊

Sorry for the late reply @"EricTabet" It seems due to the changes on our community's surface, your messages were a bit delayed. Can you please also clarify if you're able to access your files from your Dropbox account online without issues? I'm assuming yes, correct? Have you taken a look at these steps, by any chance?…

Hey @"plambeth06", can you also check if the email you received came from an official Dropbox domain, please? If you have a screenshot of the email that your received, feel free to attach it here. Just make sure that no personal info is visible there.

Hey there, @"Bill Schrier", thanks for posting here! Would you mind trying the steps shown at this Help Center article instead? I'll be waiting for your updates!

Hey @"tjadapej", let me also jump in here! Did you have the chance to check for the app's current syncing status, and version using the steps Nancy provided above? It'll help us get a clear insight as to whether or not it's trying to sync, or index files. You should be able to hover your mouse over the little Dropbox icon…

Hey @"plambeth06", let me also jump in here! You did great in checking your Security page first. I'd also suggest that you take a look at your account's Events page. The Events page gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared…

Hey @"PJG343", let me also jump in here! Have you tried signing out of the app, and back in again by any chance? You can do this following these steps. 

Hey @"Hizzin", can I send you an email, in order for us to have a closer look into this, please? 

Hi @"Hizzin", sorry to hear about that, let's jump into it! You mentioned the "verification emails". Would you mind clarifying if you're talking about our one-time 6-digit security code, or about 2FA? You mentioned an email, so I'm leaning towards the first, I just need to make sure. If you have access to the email, but…

Thanks for trying anyways @"rjsnow". I just sent you an email, in order for us to have a closer look into this, and possibly escalate your case to our Team. Thank you!

Weird behavior @"rjsnow". Would you mind trying to re-install the app once again? If this doesn't work, then I'd be happy to send you an email in order for us to have a closer look into this.